Learn more about how long  emails remain on the Verizon Server, what to do when you exceed your mailbox quota and how to handle deleted emails.

Email Retention

• All read Verizon Online email messages remain on the Verizon server until you decide to delete them.  All unread Verizon Online email messages are deleted from the Verizon server after 90 days.
  
  
• Outlook Express: Your messages are stored on your computer as long as you need them, unless you specify to store all email messages on the Verizon server. Learn more about saving emails to your computer.
  
  
• Trash Folder:  Emails more than 24 hours old are immediately, permanently deleted. Emails less than 24 hours old will remain in the Trash folder for an additional 24 hours before being permanently deleted.
  
  
• SpamDetector folder:  Email messages tagged as spam are saved in the SpamDetector folder for 4 days before being permanently deleted.

Mailbox Storage

• Mailbox storage refers to the amount of space Verizon allows for your Verizon Online emails on our mail server.
  
  
• To view your Verizon Online mailbox storage in Message Center: Click Conversations from the top navigation to view your Email Inbox. From the left navigation, click Message Center Storage.
  
• If you surpass your allowed mailbox storage, email messages are returned to the sender with a message saying you have exceeded your storage quota. Learn more.

Deleted Emails
I want to retrieve deleted emails

My emails have been deleted automatically