Troubleshooting D-Link DI-624 router issues | FiOS Internet | Residential Support

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Troubleshooting D-Link DI-624 router issues You can use the lights on the front panel of your D-Link DI-624 router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Note: You might want to print these directions to make the troubleshooting process easier. Download the complete instructions for easy printing.

Figure depicting the lights on the front panel of the D-Link DI-624 router

D-Link Wireless Router

Is the Power light illuminated?
- Light is green: The D-Link router power is on. Go to Step 2.
- Light is not solid green: The router isn't getting power.

Is the WAN light illuminated?
Light is green: The connection between the router and Verizon Online is established. Go to Step 3.
Light is off: The link between the router and Verizon Online is not connected.

If the D-Link router is connected to your computer using an Ethernet cable, are any Local Network lights illuminated (E1, E2, E3, or E4)?
Light for the port where a cable is connected is green: The Ethernet connection between the router and your computer is established. Go to Step 4.
Light for the port where a cable is connected is off: No link is established between the D-Link router and your computer.

If your computer uses a wireless network adapter to connect to the network, is the WLAN light illuminated?
Light is green: The wireless connection between the router and your computer is established. Go to Step 5.
Light is off: No link is established between the D-Link router and your computer.

Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.

Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.

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