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    • Using the WAN light to troubleshoot the Actiontec MI424WR router.
    1. The most common cause of a lost connection to your FiOS service is a bad connection between the router and your FiOS wall connection.
      • Check the connection where the Ethernet cable connects to the WAN port on the back of the Actiontec router.
      • Check connection where the same Ethernet cable connects to your FiOS wall connection.

    2. If the Ethernet WAN light is now illuminated but you can't connect to the Internet, continue with Troubleshooting Step 3.


    3. If the Ethernet WAN light remains off, contact the FiOS Solutions Center.


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