What does Verizon support?
What does Verizon support?
Generally, Verizon supports the software and equipment provided with your Verizon service, but we cannot support software and equipment that you obtain from third parties. The following support boundary information gives specific examples of what is and isn't supported by Verizon Technical Support.
If your support need is beyond standard Verizon support boundaries, you have several options. With Verizon Premium Technical Support, you can get assistance with problems not covered by standard technical support. With the Verizon Community Forum, you may find help and advice on a wide range of topics from other knowledgeable customers. For help with third-party software and devices, you should try contacting the manufacturer, or you may consider working with a reputable customer support service or professional in your area.
| Internet service | Support options | | Internet connectivity with Windows XP, Vista, Windows 7, and MAC OS X or higher | In-Home Agent | Web Support | Live Support | | Verizon provided routers and modems including installation, configuration, and wireless setup | In-Home Agent | Web Support | Live Support | | Email software setup for Outlook, Outlook Express, Windows Mail, or MacMail | In-Home Agent | Web Support | Live Support | | Email software setup for Thunderbird or other third-party email software | Not supported by standard Technical Support.
Upgrade to Premium Technical Support. | |
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| Operating system software such as system updates, browser installation, service packs, blue screens, etc. | Not supported by standard Technical Support.
Upgrade to Premium Technical Support. | |
| Third-party software and applications such as Excel, Word, iTunes, Facebook, etc. | Not supported by standard Technical Support.
Upgrade to Premium Technical Support. | |
| Verizon Internet Security Suite / PC Security also referred to as VISS | N\A | Web Support | Live Support | | Third-party provided Internet security products such as Norton anti-virus, various anti-spyware, pop-up blockers, phishing filters, etc. | Not supported by standard Technical Support. Upgrade to Verizon Internet Security Suite. | |
| Peripheral devices and equipment such as printers, monitors, PDAs, iPods, etc. | Not supported by standard Technical Support.
Upgrade to Premium Technical Support. | | Move PC to new location | Not supported by standard Technical Support.
Upgrade to Premium Technical Support. |
| TV service | Support options | | Verizon provided equipment, services, and applications such as DVRs, STBs, VOD, PPV, cables, cards, Media Manager, remotes, etc. | In-Home Agent | Web Support | Live Support | | Non-Verizon Equipment such as third-party DVRs, TiVo, VCR and/or DVD player support, surround systems, etc. | Not supported by standard Technical Support.
Upgrade to Premium Technical Support. |
| Phone service | Support options | | Dial tone functionality and troubleshooting | In Home Agent | Web Support | Live Support | | Voice features/programming provided by Verizon such as voicemail, call forwarding, anonymous call block, etc. | In Home Agent | Web Support | Live Support | | Non-Verizon long distance service | Not supported by Verizon,
please contact your service provider | | Non-Verizon VOIP (e.g., Vonage, Skype, etc.) | Not supported by Verizon,
please contact your service provider | | Customer phone equipment | Not supported by Verizon,
please contact the manufacturer |
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