Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.
Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Home
  • QuickGuides
  • TV
  • Internet
  • Phone
  • Home Control
  • Billing & Account
  • Forums
  • My Support
  • Contact Us
    •

    High Speed Internet

    I want to:

    Topics

    More help

  • Print
    • Connecting the Verizon One device
    1. Plug the small end of the power adapter cord into the power receptacle on the Verizon One device and the other end into a wall electrical outlet or power strip. [Show Me]


    2. Use the power switch to turn on the Verizon One unit. Verify that the Power light is illuminated solid green before proceeding.


      3. Figure depicting Power light

    3. Plug the DSL phone cord into the DSL/Phone receptacle on the Verizon One device. The other end should still be connected to the wall phone jack or 2-for-1 adapter. [Show Me]


    4. If you're going to connect your Verizon One unit to a computer, use the same Ethernet or USB cable you used for your modem. It should still be connected to your computer. Plug the Ethernet or USB cable into an available WAN port on the Verizon One device. [Show Me]


    5. Verify that the Power, DSL/RDY, and Ethernet lights are illuminated solid green.


      6. Figure depicting Verizon One status lights
    Return to the Verizon One Home page
    Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=17938;;SolutionDesc2=17938
    Contact Us
    Verizon SignIn Alerts

    Sign in

     

    for personalized, convenient support

    What's this?
    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house

    Verizon

    • Services
    • Shop
    • Support
    • Site Feedback
    • Announcements

    Shop FiOS

    • FiOS Internet
    • FiOS TV
    • FiOS Digital Voice
    • FiOS Bundles
    • Flex View

    Shop Standard Services

    Account & Services

    Email, News, & TV

    • Check Email
    • TV Listings

    Support