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    • Actiontec Troubleshooting: An Ethernet light is off An Ethernet light should be illuminated for each port (1 – 4) where you have connected an Ethernet cable. If you have an Ethernet cable plugged into a port that does not have its light illuminated, follow the steps below to diagnose the problem.

    1. Disconnect and reconnect the Ethernet cable to the Ethernet port on the back of your computer.


      2. Figure depicting Actiontec gateway

    2. If the Ethernet light is still off, plug the yellow Ethernet cable into a different available Ethernet port.


    3. If the Ethernet light is still off, verify that you plugged the other end of the Ethernet cable securely into the Network Interface Card (NIC). [Show Me]


    4. If the Ethernet light is still off, use Windows Device Manager to verify that your NIC is working correctly.


    5. If the Ethernet light is now illuminated but you still can't connect to the Internet, continue with Troubleshooting Step 5.


    6. If the Ethernet light remains off, contact Verizon Online at 800-567-6789.
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