Westell VersaLink 7500 gateway troubleshooting tips | High Speed Internet | Residential Support

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Westell VersaLink 7500 gateway troubleshooting tips You can use the Power, Ethernet, DSL and Internet lights on the front panel of the Westell VersaLink 7500 gateway to help diagnose a connection issue with your Westell gateway. Follow the steps below to diagnose and test the possible solutions for any connectivity issues you are experiencing.

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If you're using only one computer, restarting your computer can help you re-establish a new connection. Use the power switch to turn the power off on your VersaLink 7500 gateway, wait 15 seconds, and then turn it back on. Wait an additional 45 seconds so the gateway resynchronizes with the server and then try connecting to the Internet. This will fix most gateway connection issues. Is the Power light illuminated? Light is green: The VersaLink gateway power is on. Go to Step 5. Light is off: The gateway isn't getting power Light is solid red: Power-on self test Are any Ethernet lights illuminated (E1, E2, E3, or E4)? If you have a completely wireless network, you may not have any cables plugged into the Ethernet ports. If that is the case, skip to Step 6. Light for the port where a cable is connected is green: The Ethernet connection between the gateway and your computer is established. Go to Step 6. Light for the port where a cable is connected is off: No link is established between the VersaLink gateway and your computer.
Is the DSL light illuminated? Light is green: The connection between the gateway and Verizon Online is established and traffic is passing through the gateway. Go to Step 7. Light is off: The connection between VersaLink 7500 gateway and Verizon Online has not been established. Is the Internet light illuminated? Light is flashing green: A connection has been established to Verizon and IP traffic is passing through the VersaLink 7500 gateway. Continue with Step 8. Light is off or red: The connection to Verizon failed. Disconnect all networked computers and restart the main computer. Reconnect the other computers one-by-one to locate the problem. If you have completed all the diagnostic steps and still can't connect to the Internet, please contact the Verizon High Speed Internet Support Center.

See also: VersaLink 7500 Troubleshooting Summary Chart
VersaLink 7500 Network Troubleshooting Issues
Using the ping command to test the connection between your computer and gateway
Using the ping command to verify your Internet connection

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