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Did you install your Verizon Online software correctly? If your DSL software is not installed correctly, your service will not work properly. Please review the DSL software installation instructions below to verify that your DSL software is installed correctly.
Before you install the Verizon Online software, be sure that:
Install DSL on your PC.
Install DSL on your Macintosh. See Also: Are you using the correct user name and password?
Has the Service Ready Date arrived?
Having problems installing? Disable anti-virus or fax software