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    • Did you install your Verizon Online software correctly? If your DSL software is not installed correctly, your service will not work properly. Please review the DSL software installation instructions below to verify that your DSL software is installed correctly.

    Before you install the Verizon Online software, be sure that:
    • Your Service Ready Date has arrived. (Your Service Ready Date was communicated in an email sent to you after you signed up for service.)
    • Your DSL filters are properly installed (see Step 1).
    • Your modem is set up and the modem lights are on (see Step 2).
    To continue with software installation, select from the following:

    Install DSL on your PC.
    Install DSL on your Macintosh.     See Also: Are you using the correct user name and password?
    Has the Service Ready Date arrived?
    Having problems installing? Disable anti-virus or fax software
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