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    • Call Forwarding Busy Line/Do Not Answer This product is no longer available to new customers. Customers in CT, MA, NY and RI who currently subscribe to the product and remove it will not be able to re-order.

    If your line is busy or if you do not answer an incoming call within a preset number of rings, Call Forwarding Busy Line/Don't Answer will send your calls to a forwarding number. Available products vary by area.

    Variable or Fixed options If you are in an area where the Variable option is available, you can change the forwarding number at any time. If you have the Fixed option, the forwarding number will be fixed by your local Business Office. To change the number, you must submit a service order request to Verizon.

    If you forward your calls to a long distance number, long distance charges will apply.

    All calling features are subject to availability and compatibility restrictions.
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