Verizon Support
Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.
Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Home
  • QuickGuides
  • TV
  • Internet
  • Phone
  • Home Control
  • Billing & Account
  • Forums
  • My Support
  • Contact Us
    •

    FiOS TV

    I want to:

    Topics

    More help

  • Print
    • Troubleshooting Tips for Media Manager Here are some common questions that may help troubleshoot your Media Manager issue:

    • I receive a "DRM protected Media file error" when playing music copied from my CDs using Windows Media Player. How can I fix this?

      Media Manager does not support Digital Rights Management (DRM) protected media. To play the music, you can change the Windows Media Manager options to create unprotected music:
      1. Open Windows Media Player.
      2. Right click on the Windows Media Player title bar. A pop-up menu is displayed.
      3. From the pop-up menu select Tools, then select Options. The Options window appears.
      4. Select the Rip Music tab.
      5. Uncheck the box labeled Copy protect music.
      6. Click OK.

      From now on, any music you rip with Windows Media Player will not have DRM and will work with Media Manager.

    • Can I access the web while the Media Manager PC application is running? Will it impact my connection speed? 

      You can continue to use your PC without affecting the performance of Media Manager.

    • Can I use Media Manager to stream Internet video or radio through my TV?

      The Windows version of Media Manager, lets you stream Internet videos from selected web sites. You can also stream Internet radio through your TV.

      Note: The Macintosh version of Media Manager does not currently support these features.

     

     

    See also: Learn more about Media Manager
    SeeAlsoLinks=44874
    Contact Us
    Verizon SignIn Alerts

    Sign in

     

    for personalized, convenient support

    What's this?
    Did you know?

    Many equipment problems can be fixed in less than
    5 minutes!

    Make sure your equipment is plugged in and that the power is working in the rest of your house

    Verizon

    • Services
    • Shop
    • Support
    • Site Feedback
    • Announcements

    Shop FiOS

    • FiOS Internet
    • FiOS TV
    • FiOS Digital Voice
    • FiOS Bundles
    • Flex View

    Shop Standard Services

    Account & Services

    Email, News, & TV

    • Check Email
    • TV Listings

    Support