- If you have a Network Interface Module (NIM) at your location, make sure it is plugged in and all connections to it are secure.
- Check your router to make sure all connections are correct and secure.
- Make sure you have access to the On Demand programming you want to view. For example, to watch an HBO On Demand program, you must be an HBO subscriber.
- If you have a VoIP router, make sure the router Verizon provided you is connected first (before the VoIP router). Not doing so can degrade the quality of both your On Demand and Internet service.


