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    • How to replace a damaged, defective or lost FiOS TV remote control

    The quickest way to order a replacement is with our In-Home Agent (IHA).  

    IHA provides easy solutions for common questions and problems and is available 24/7 by clicking this icon on your desktop.
       
              
    If you don't have IHA installed, you can click here to download IHA , and then proceed with the steps below.  

    Ordering a Remote through the In-Home Agent (IHA) App

             Open the In-Home Agent App on your computer
             Select >TV
             Select > Remote Control
             Select > Order Replacement Remote Control

    You can also order a replacement through the IMG (Interactive Media Guide).

    Ordering a Remote through the IMG (Interactive Media Guide)
     
    From the Main Menu on your TV, select >Customer Support


    Select >In Home Agent


    Select > Order New Remote