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    • My TV set has snowy reception
    Your TV has "snowy reception" if the picture is visible in the background, but has a layer of snow over the picture. The picture may be described as foggy, hazy, or grainy.Figure depicting TV with snowy reception
    Snow (visible picture)
    Troubleshoot your TV:
    • Check to see if other TVs (connected to different outlets) have snowy reception. If they do, call the Verizon Fiber Solutions Center.

    • Make sure the TV and VCR are set to Channel 3 or 4. Note: If changing the channel on the device did not eliminate the problem, try changing the channel using the device's remote control.

    • Check the equipment connections. If you have a DVD or VCR connected to the TV, try playing a movie to see if you experience the same reception. If the reception continues, disconnect the DVD or VCR from the TV and reconnect, making sure the connection is in tight.

    • Call the Verizon Fiber Solutions Center.

    See Also: Poor reception issues
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