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    • My TV set doesn't have a picture
    Verizon Troubleshooter image for resetting your Set-Top Box
    Your TV has no signal if you don't have a picture and the screen is completely black.Figure depicting TV with black screen
    TV with no signal/picture
    Troubleshoot your TV:
    1. Make sure the TV's power is on. Press the TV's power button. Check to see if the TV is plugged into an outlet controlled by a wall switch. If so, turn on the wall switch.

    2. Using the TV remote, set the channel to 3 or 4.

    3. Check your TV's connection into the outlet. Re-plug your TV cord into a wall outlet, which will verify if the issue is with your TV or set-top box.

    4. Check to make sure your set-top box is plugged in and turned on.

    5. Verify that other electrical equipment in your home is working. If they aren't, you might be experiencing a power outage.

    What happened?

     

    See Also: Poor reception
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    Make sure your equipment is plugged in and that the power is working in the rest of your house

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