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Verizon Broadband Performance
The Federal Communication Commission's "MEASURING BROADBAND AMERICA" report released the results of the first nationwide performance study of residential wireline broadband service in the United States on August 2, 2011. The study examined service offerings from 13 of the largest wireline broadband providers using automated, direct measurements of broadband performance delivered to the homes of thousands of volunteers during March 2011.

Percentage of Advertised Download Speed Delivered by Time of Day

The above chart is from the FCC's "Measuring Broadband America" study and shows the average percentage of the advertised download speed delivered throughout the day. The percent of advertised speed is derived by dividing the average performance by the speed promised to the customer.

Verizon's FiOS service, displayed at the very top of the chart, delivered 114% of the service promised consistently throughout the day. In stark contrast to other providers, Verizon's all-fiber-optic-based FiOS Internet service performed exceedingly well at all hours including during the most active hours of broadband use: between 7 p.m. and 11 p.m.

Verizon's High Speed Internet (HSI) service is provided over a copper network which is subject to performance variation due to a number of factors including distance from switching stations. In light of these performance variations, Verizon HSI service is sold as a range of expected speeds as opposed to a single value to provide clarity to our customers. Verizon HSI service consistently provided between 85% and 90% of its advertised speed, clearly outpacing other DSL providers such as AT&T.

The actual performance of an individual customer's broadband service may vary based on technology, network traffic, and a number of other factors. The information below was derived from various tests and is provided for informational purposes only. It is intended to provide you with an indication of the speeds obtained during such network testing. These results may not be fully representative of each individual customer's experience, and did not include variables such as customer inside wiring and Wi-Fi networks, customer computer configurations, additional customer-generated traffic on the customer's broadband connection, the performance to specific Internet destinations that particular customers may be interested in, the performance of other Internet-based content, applications and services, and other such factors.

FiOS Internet Performance
Speed Tier Download Speed Upload Speed Latency
10M/2M 10.64 Mbps 1.99 Mbps 22.90 ms
15M/5M 17.81 Mbps 5.50 Mbps 15.70 ms
20M/5M 23.29 Mbps 5.27 Mbps 15.70 ms
20M/20M * 18.55 Mbps 19.92 Mbps N/A
25M/25M 29.16 Mbps 26.74 Mbps 16.05 ms
30M/5M * 29.95 Mbps 5.35 Mbps N/A
35M/35M 40.82 Mbps 36.36 Mbps 15.90 ms
50M/20M * 47.95 Mbps 18.98 Mbps N/A
150M/35M * 147.86 Mbps 62.55 Mbps N/A

* This service tier was not included in the FCC's study. The data presented here is based on Verizon lab testing of this service tier. Lab testing simulated Internet-based network activity in an access network environment.

High Speed Internet Performance
Residential Speed Tier Small Business Speed Tier Download Speed Upload Speed Latency
.5M/.13M to 1M/.38M Up to 1 Mbps & Up to 1.5 Mbps 0.67 Mbps to 0.96 Mbps 0.14 Mbps to 0.41 Mbps 39.05ms to 43.91 ms
1.1M/.38M to 3M/.77M Up to 3 Mbps 1.39 Mbps to 2.52 Mbps 0.41 Mbps to 0.67 Mbps 34.64ms to 38.15 ms
3.1M to 7M/.77M * Up to 5 Mbps & Up to 7 Mbps 3.53 Mbps to 6.09 Mbps 0.74 Mbps 33.87 ms
7.1M to 15M/.77M * 10 – 15 Mbps 11.32 Mbps N/A N/A
         

* This service tier was not included in the FCC's study. The data presented here is based on Verizon lab testing of this service tier. Lab testing simulated Internet-based network activity in an access network environment.

Key Definitions

Download Speed – The speed of the connection when downloading from the Internet to your computer.

Upload Speed - The speed of the connection when uploading data from your computer to another computer somewhere on the Internet.

Latency - A synonym for delay is an expression of how much time it takes for a packet of data to get from one designated point to another. In the Measuring Broadband America study, latency was measured by sending a packet that is returned to the sender and the round-trip time is considered the latency.