The purpose of this document is to assist carriers with ordering Custom Connect service.
Verizon Custom Connect service makes it easy to take advantage of point-to-point optical transport service to serve your customers and meet your needs. Custom Connect is offered in the Verizon West region.
Custom Connect is a SONET-based service providing high bandwidth interfaces over shared SONET infrastructure facilities with various levels of protection. It is capable of high speed synchronous optical fiber-based full duplex data transmission. Custom Connect provides customers with point-to-point SONET-based Special Access Service between two Customer Designated Locations (CDLs), between a collocation arrangement and a CDL, between two collocation arrangements located in different central offices, and between a CDL and the wire center where the Custom Connect service connects to a different Verizon service. Service options include OC3/OC3c, OC12/OC12c, OC48/OC48c, and OC192/OC192c.
You can obtain a price quote for Custom Connect from your Verizon Account Manager. The standard interval for Service where facilities already exist is 18 business days. For minor and major build scenarios, the standard intervals are 40 and 60 business days, respectively. A planning session is required. Critical dates are established during the Planning Session.
A complete ASR is essential to properly provision and bill CUSTOM CONNECT access services. The following information pertains to the fields that will impact CUSTOM CONNECT requests. All fields on the ASR (including those not listed here) must be populated according to the Access Business Rules . Note: when this product is ordered under a private carriage agreement (Forbearance), the Contract ID must be populated in the PNUM Field on the ASR Form. Learn more about Forbearance or contact your Account Manager for more details.
Note: Non-channelized OC192/0C192c is available in the following areas only:
fGTE - California, Florida, Idaho, Illinois, Indiana, Michigan, North Carolina, Ohio, Oregon, South Carolina, Texas, Washington, Wisconsin
fCONTEL - Arizona, California, Illinois, Indiana, Nevada, North Carolina, Texas, Washington
|REQTYP||Requisition Type and Status||S (Special) or E (End User)|
|PIU||Percentage of Interstate Usage||The PIU must always be populated.|
|QTY||Quantity||Populate as usual|
|BAN||Billing Account Number||The BAN where you want the Custom Connect services billed to. When "N" is entered in this field a new billing account will be assigned.|
|ACTL||Access Customer Termination Location||The ACTL should always be populated.|
|PNUM||Promotion Number||The Forbearance Contract ID is required in the PNUM field on the ASR Form for services ordered under forbearance (example - FB12345).|
|VTA||Variable Term Agreement||Custom Connect is available for 1, 3, 5 or 7 year term. See the Customer Ordering Assistant Tool or the VTA Job Aid for more information on intervals.|
|NC||Network Channel||The NC code must be populated to define the service.See the Customer Ordering Assistant Tool for the appropriate code.|
|NCI||Network Channel Interface||The NCI code must be populated to define the interface at the primary location.See the Customer Ordering Assistant Tool for the appropriate code.|
|SECNCI||Secondary Network Channel Interface||The SECNCI must be populated to define the interface at the secondary location.See the Customer Ordering Assistant Tool for the appropriate code.|
|CFA||Connecting Facility Assignment||Populated when the primary location of the Custom Connect service rides DSR, Custom Connect, IOTS, or OHS service. See the Access Business Rules.|
|SCFA||Secondary Connecting Facility Assignment||Populated when the secondary location of the Custom Connect service rides DSR, Custom Connect, IOTS, or OHS service. See the Access Business Rules.|
|SR||Special Routing Code||Identifies the type of Special Routing.See the Customer Ordering Assistant Tool for the appropriate code.|
|SECLOC||Secondary Location||When the Secondary location is being ordered to a Wire Center for multiplexing, the SECLOC must contain the Wire Center Common Language Location Identification (CLLI) Code. When the secondary location is a customer premises, POP, or Verizon advanced data service, the SECLOC must be populated with E, and the entire Service Address Location screen/form is populated as usual. See the Access Business Rules.|
Diverse Route and the SR Field
SR Field Entry
|KNN||Fiber diversity is provided at the Primary Location ONLY|
|KNK||Fiber diversity is provided at BOTH the Primary and Secondary Locations|
|NNK||Fiber diversity is provided at the Secondary Location ONLY|
Diverse Route and the SR Field for non-channelized OC192/OC192c
There are five values for the SR field when circuit rides IOTS , and you request a Protected Optical Transport Channel.
SR Field Entry
|BNN||The Primary Location rides IOTS, and the Protected IOTS Optical Transport Channel is provided at the Primary Location only.|
|BNK||The Primary Location rides IOTS, and the Protected IOTS Optical Transport Channel is provided at the Primary Location. Fiber diversity is provided at the Secondary Location off ring.|
|NNB||The Secondary Location rides IOTS, and the Protected IOTS Optical Transport Channel is provided at the secondary location.|
|KNB||Fiber diversity is provided at the primary location off ring. The Secondary Location riders IOTS, and the Protected IOTS Optical Transport Channel is provided at the secondary location.|
|BNB||The Primary and Secondary locations are on 2 different IOTS rings, and the Protected IOTS Optical Transport Channels are provided at the Primary and Secondary locations.|
Network Channel / Network Channel Indicator / Secondary Network Channel Indicator
Customer Ordering Assistant Tool
The Customer Ordering Assistant Tool helps you find the entries for the NC, NCI, and SEC NCI fields. Using the Assistant, you can build a query using your specific product information.
This easy-to-use look-up tool provides the available ASR entries for key fields such as:
NC - Network Channel
NCI - Network Channel Interface
SEC NCI - Secondary Network Channel Interface
SR - Special Routing
VTA - Variable Term Agreement
Visit Our Customer Ordering Assistant Tool Now.
The First Two Position of the NC Codes
NC Code - Indicating the First Two Positions - Only
Note: A Dash (-) or "T" in the third position of the NC Code can be used. An "R" in the fourth position indicates the circuit is Concatenated. A Dash (-) in the fourth position indicates the circuit is not concatenated and not multiplexed.
A SONET Facility can be ordered as Non-Muxed. When the fourth position of the NC is "R" or a Dash (-), this configuration will be given a Circuit Layout Serial (CLS) CKT ID.
A SONET Facility can be ordered as Channelized with Multiplexing provided by Verizon. Verizon multiplexing equipment may be installed at a Verizon Wire Center or the End User Premises or POP. This configuration will be given a Circuit Layout Facility (CLF) CKT ID. Premise Multiplexing may be provided at one (1) or both ends of the Facility.
The fourth Position of the NC Code will be C, D or E when requesting Multiplexing
NC Code - Fourth Position
|Verizon Mux at a Wire Center|
|Verizon Mux at a Premises.|
|Verizon Mux equipment is installed at both ends of the Facility. There are two configurations - premises at both ends or a premise at one end and a CO at the other end.|
For specific multiplexing NC/NCI combinations please refer to the industry standards (see Telcordia).
4 Fiber, 1 + 1 Protection
4 Fiber, 1+1 Protection consists of two (2) cards in the Add/Drop Multiplexer, one working card and a second, standby card to provide automatic protection from a fault in the working card.
The 4 Fiber, 1+1 Protection is available with all Telephone Company provided Add/Drop Multiplexers and applies per low speed hand-off to the customer.
4 Fiber, 1+1 Protection can be ordered at one (1) or both ends of the Custom Connect service. The first two (2) positions of the Network Channel Interface (NCI) and/or Secondary Network Channel Interface (SECNCI) must be populated with "04."
The seventh position of the NCI or SECNCI must be populated with "B", "D", "F," or "X."
Custom Connect Service offers riders in the following bandwidths: DS1, DS3, OC3/OC3c, OC12/OC12c, and OC48/OC48c.
Secondary Location Connection
A Rider may also connect to a SONET Facility at the Secondary Location without having the Primary CFA Field populated. When this configuration is ordered, the Secondary Customer Facility Assignment (SCFA) Field will be populated with the Higher Level Connecting Facility.
Variable Term Agreement
The Customer Ordering Assistant Tool also helps you find the entries for the VTA field. Using the Assistant, you can build a query using your specific product information. Visit our Customer Ordering Assistant Tool .
For additional information about the VTA field, please see the VTA Job Aid.