How can we help you?
Request Consultation
Connect with a sales representative about our products.
Click on this link Provisioning For Access Services for Verizon's Provisioning Availability Schedule.
VIPTA is a web-based signoff procedure in which the customer needs to enroll to participate.
Once a field technician completes the physical installation of a new circuit and completes the required testing with a Verizon center tester, the tester will send the VIPTA email to the participating IEC customer. The VIPTA email includes all the order information and required test results that is normally provided over the phone.
VIPTA allows technicians to complete and turn up circuits utilizing a web-based email process rather than placing a phone call to the customer. This process eliminates hold time, testing time, and the need for most head to head testing on certain circuits. VIPTA permits the customer as well as Verizon to perform circuit turn up and acceptance 24 x 7. In addition, the customer is receiving turn-up information which is transmitted real time.
By agreeing to this process, no testing or direct communication will occur on date due between the Verizon technician and the IEC technician. Under this agreement, the IEC will accept an order as completed based solely on the test results between the Verizon technician and the Verizon outside technician. The circuits that are turned up this way must have a loop back device so head to head testing is not necessary.
- Test access resource difficulties that may compromise the accuracy of the test results.
- If there is no test access on a circuit the tester will need to revert to the manual process to test and turn up the circuit with the customer.
- DS1 or DDS circuits that do not have a smartjack at the customer location. The circuit requires a remotely loopable device to be eligible for turn-up utilizing VIPTA.
- UNE circuits
- DS3 circuit
-ADD over Disconnect orders
-Record Order Activity
-Disconnect Order Activity
The customer will need an email address for receiving VIPTA email scripts. You will need to establish processes that support the receipt and testing of closed service orders via web-based server.
You may establish one email address and distribute the VIPTA email Test and Turn up scripts internally. Or establish email addresses or a distribution list so the email script will go to an individual tester(s) within your company.