Ordering
To send an order, change or disconnect for Partner Solutions ISP products, please use the appropriate form below:
The North ISP Center handles all order activity for NY and NE at
ISPCENTER@VERIZON.COM and
The South ISP Center handles all order activity for NJ, PA, DE and MD,VW at
ISPCENTERSOUTH@VERIZON.COM
Ordering and Provisioning Contacts
Hours of Operation - Specials Provisioning: Monday through Friday 8:00 A.M. to 5:00 P.M. ET
Specials Maintenance: 24x7 (12:00 A.M. - 12:00 P.M. ET)
RRSC Specials Maintenance Out of Hours Escalations, call 877-914-2532 and ask for the duty supervisor.
Holiday Schedule
Installation and Maintenance (POTS)
RCMC POTs-DGTL - The Regional CLEC Maintenance Center (RCMC) is the maintenance single point of contact that manages trouble reports from CLECs and DLECs on: Unbundled Loops (UNE) ISDN, xDSL and Shared Services (Line Sharing and Line Splitting) (RCMC Digital), Resold POTS, Platform (UNE-P) and Analog Loops (RCMC POTS), and UNE HICAP and Designed Loops (RCMC UNE HICAP).
Contact List
Trouble reports for POTS circuits should be called into the RCMC. For escalations, please follow the escalation list provided within the RCMC Contact List.
Provisioning/Maintenance Center (for Designed Circuits)
VGW Special Provisioning - The Order Control Organization (OCO) responsible for center functions, provisioning and tracking of Special Services for Verizon Partner Solutions.
Contact List
Billing
Contacts for any new or current billing claims/inquiries will remain unchanged, but may be changed at a later date.
Billing Contacts 
Account Executive
To contact an
Account Executive who can help assess your business needs..
