VPS Special & Switched Access Maintenance for Fairpoint
Valid as of: 03/21/2009 |
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General Contact Information |
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| Person / Center Name |
Title |
Contact Info |
Notes |
| Status Desk |
FRF Status Request |
888-368-8153 |
Main Trouble Reporting & Status |
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Escalation List |
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| Person / Center Name |
Title |
Contact Info |
Notes |
| LEVEL 1 |
| 1 Level Escalation |
Manager |
888-368-8153 |
Ask for Manager or Duty Manager |
| LEVEL 2 |
| Bill McDermott |
Area Manager |
603-641-1524 |
Peer to Peer |
| LEVEL 3 |
| John Smee |
Director |
207-648-3032 |
Peer to Peer |
| LEVEL 4 |
| Karen Mead |
Vice President |
603-641-1665 |
Peer to Peer |
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Hours of Operation |
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| Office |
Monday - Friday |
Saturday |
Sunday |
| 24 Hours 7 Days a week |
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