UNE HICAP Maintenance for Fairpoint
Valid as of: 03/04/2009 |
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General Contact Information |
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| Person / Center Name |
Title |
Contact Info |
Notes |
| VPS Center |
Maintenance Rep |
888-625-8088 |
Option 1 - PA/DE
Option 2 - MD, DC, WV, VA
Option 3 - MA, RI
Option 4 - NJ
Option 5 - NY
Option 6 - West
Option 1 - Trouble Reporting
Option 2 - Status
Option 3 - Escalations |
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Escalation List |
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| Person / Center Name |
Title |
Contact Info |
Notes |
| LEVEL 1 |
| 1st Level Escalation |
Escalation Rep |
888-625-8088 |
Option 3, option 1 - Level 1 escalation and status on escalated tickets |
| LEVEL 2 |
| 2nd Level Escalation |
Escalation SPOC |
888-625-8088 |
Option 3, option 2 - Level 2 escalation and status on escalated tickets. |
| LEVEL 3 |
| 3rd Level Escalation |
Manager |
888-625-8088 |
Option 3, option 2 - Level 3 escalation and status on escalated tickets. |
| LEVEL 4 |
| 4th Level Escalation |
Director |
888-625-8088 |
Option 3, option 2 - Level 4 escalation and status on escalated tickets. |
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Hours of Operation |
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| Office |
Monday - Friday |
Saturday |
Sunday |
| 24 Hours 7 Days a week |
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