The Regional CLEC Maintenance Center (RCMC) Customer Care will accept and reply to electronically submitted escalations (Levels 1-4) from Electronic Bonding (EB) and Trouble Administration XML Interface (TAXI) on existing trouble tickets meeting the criteria below. This functionality applies only to EB and TAXI.

The electronic escalation request (Levels 1-4) is intended to replace, rather than be used in conjunction with, calls to RCMC Customer Care.

Verizon East and West:

• 10 digit POTS
• Local non-designed Unbundled Loops
• Local non-designed xDSL
• Local non-designed Line Split
• Local non-designed Line Share

Electronic escalation requests will be accepted by the RCMC Customer Care Monday-Friday, from 7:00 AM to 6:30 PM ET, excluding major holidays. Electronic escalation requests sent during out of hours will not be addressed until the next business day. Out of hours escalations are to be referred to the RCMC at 800-425-0891 Option 3.

The electronic escalation will be acknowledged by Verizon using a Remark to Customer as long as it meets the East/West criteria above..

The RCMC will send a second electronic message containing the escalation level and action taken once the escalation has been addressed. Additional status may be provided via an additional Remark to Customer from the RCMC or via normal status updates from Verizon.

For questions related to the submission of escalations via EB or TAXI, please consult your company's IT department or vendor.   For technical questions related to electronic escalations, please refer to the TAXI Technical Specifications/Business Rules, located on the TAXI application Home page or contact the Verizon Trouble Administration Team at TA-Assist@verizon.com for assistance.