Verizon Partner Solutions UNE Maintenance for
Valid as of: 03/24/2009 |
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General Contact Information |
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| Person / Center Name |
Title |
Contact Info |
Notes |
| NOTE: |
Status Desk |
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The Verizon NJ High Cap Escalation Group will be handling Fairpoint request. |
| VPS Solutions Center |
VPS Maintenance Desk |
888-625-8088 |
Option 1 - Trouble Reporting
Option 2 - Status
Option 3 - Escalations |
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Escalation List |
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| Person / Center Name |
Title |
Contact Info |
Notes |
| LEVEL 1 |
| 1st Level Escalation |
Escalation Rep |
888-625-8088 |
Option 3, Option 1 - Level 1 Escalation |
| LEVEL 2 |
| 2nd Level Escalation |
Supervisor |
888-625-8088 |
Option 3, Option 2 - Level 2 escalation and status on escalated tickets. |
| LEVEL 3 |
| 3rd Level Escalation |
Manager |
888-625-8088 |
Option 3, Option 2 - Level 3 escalation and status on escalated tickets. |
| Bruce Nugent |
Director |
804-593-7100 |
Peer to Peer |
| LEVEL 4 |
| 4th Level Escalation |
Director |
888-625-8088 |
Option 3, Option 2 - Level 4 escalation and status on escalated tickets. |
| Brenda Finch |
Vice President |
908-559-1666 |
Peer to peer |
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Hours of Operation |
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| Office |
Monday - Friday |
Saturday |
Sunday |
| 24 Hours 7 Days a week |
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