- Getting Started FAQs
- No Questions Available
- Ordering FAQs
- Q : If special construction is required for a DS1 circuit in Verizon East/West and a DS3 circuit in Verizon West, what field needs to be populated on the ASR?
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A : If special construction is required a value of "Y" is required in the QA (Quote Authorized) field. Verizon systems will automatically create a special construction quote if special construction is applicable. If you populate the QA field with a "Y" and it is not a special construction you will receive a CNR and have 10 business days to send a Sup to cancel the order. If a Sup is not received in 10 business days, the ASR will automatically be canceled, and you will need to reissue a new ASR. If your order for Special Access DS1 and DS3 service contains one of the following requirements, then such specific requirements should be documented and added in the REMARKS field on the submitted ASR. a. a dual or secondary entrance, or b. diverse riser, or c. a non-standard demarcation point within in a building.
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- Q : What is Bandwidth on Demand?
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A : Verizon's Bandwidth on Demand (BoD) service is a revolutionary new way to manage and control SONET-based services. The BoD service offers customers the ability to order from Verizon a variety of services that remain entirely on the BoD Network, including specified DS3 special access high capacity service, OCn services, and Gigabit Ethernet private line services, on a "Just-in-Time" basis. Read more about Bandwidth on Demand
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- Q : What is the Customer Ordering Assistant Tool (COAT)?
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A : The Customer Ordering Assistant Tool (COAT) helps you place service requests for IntelliLight Broadband Transport, Custom Connect, and DS3 (Special) Service.
This easy-to-use tool provides the appropriate ASR entries for fields such as: NC - Network Channel, NCI - Network Channel Interface, SEC NCI - Secondary Network Channel Interface, SPEC - Service and Product Enhancement Code, SR - Special Routing, and VTA - Variable Term Agreement.
Visit our Customer Ordering Assistant Tool (COAT)
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- Q : Do you put an "N" in the Service Address field in order to establish a brand new address during the inquiry process?
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A : No, "N" is only used in the Billing Account Number field (BAN Field 53 on the ASR Form) to establish a new Billing Account Number not a new address. The carrier must supply the new address in the Street Address Street Name field (SASN Field 17) on the SALI form. In addition, the carrier will use the remarks sections of the ASR to denote a new building, construction and/or trailer. The address is validated upon submission and the carrier will receive a query if modifications are required. This process is the same for a Firm Order as well.
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- Q : How long do ASRs stay on a User's list in Access Ordering?
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A : Completed ASRs stay on a User's list for 90 days and then moved to archive. Cancelled ASRs stay on a User's list for 90 days and then moved to archive. Deleted ASRs stay on a User's list for 30 days and then get deleted.
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- Q : Access Ordering is not displaying any channel information for a Connecting Facility Assignment (CFA) and I can't submit my ASR. - Why?
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A : If you populated a CFA and selected the Validate CFA/SCFA button, some facilities may not have channel information for Access Ordering to display to you. These facilities are unique to the Verizon West areas handled by the ICSC codes of GT10, GT11, GT12 and VW01.
Since no determination can be made that your CFA has passed or not passed validation, Access Ordering will:- Set the applicable CFA/SCFA Validation field on that ASR page to Failed.
- Display a message that the CFA has failed the CFA Validation process and a delay may occur in the processing of your ASR.
- Not display the Validate and Submit button.
- Populate the complete Connecting Facility Assignment (CFA) including the channel requested in the Remarks section of that ASR page.
- In the DESIGNATION field, select "New" from the first drop down box.
- Make sure that the FACILITY TYPE, CHAN and A and Z Location CLLI codes are populated correctly and match the same CFA information that are now in the Remarks Section.
- Select the Access Service Request link from the left navigation menu.
- The Validate and Submit button should now be present to continue processing your ASR.
- Q : Why won't Access Ordering let me populate my CFA/SCFA?
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A : If the facility type is a T1S or T3S or a "cable and cage" facility:
- Populate this information in the "CCEA" Cross Connect Equipment Assignment Field if associated with the "A" end of the circuit.
- Populate this information in the "SCCEA" Secondary Cross Connect Equipment Assignment Field if associated with the "Z" end of the circuit.
- Q : How often does Access Ordering send orders to the AccOrd/EXACT?
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A : ASR Files are sent 5 times daily to AccOrd/EXACT:
5 a.m., 9 a.m., 11 a.m., 1 p.m., and 3 p.m. ET.
- Q : Am I still able to send an ASR in Access Ordering even if the CFA/SCFA Validation and/or the Address Validation Fields are 'Failed'?
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A : The answer is twofold:
- An Address Validation field of 'FAILED' does not prevent you from sending a PON. It simply lets you know if an address is valid. The Validate and Submit button is available.
- A CFA/SCFA Validation field of 'FAILED' will prevent you from receiving a Validate and Submit button so you cannot send your PON. A 'FAILED' CFA/SCFA Validation Field means that Access Ordering cannot locate the desired facility to check your channel assignment. This will cause a delay in the processing of your ASR. Access Ordering therefore requires that the facility be corrected and that the new facility assignment be validated as well. A Validate and Submit button is available once the new facility assignment has been validated.
Remember: All validations must be performed. If any CFA/SCFA and or Address Validation Field status is 'Needs to be Performed' the Validate and Submit button will not be available.
- Q : Does Access Ordering have an option to create a template?
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A : Access Ordering will copy an existing order so it may be used as a template. See our Job Aid Copy an Existing ASR or Template in Access Ordering.
- Q : My ASR is in 'Rejected' Status. What do I do?
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A : The ASR has passed the CSG edits but has been rejected by the Verizon's Processing System. To determine what you need to do:
- Access the ASR from your user list.
- Click the word Errors in the left menu on the ASR page.
- The Error page is returned.
- Read the rejection reason located at the very top of the page.
- Correct the error.
- Click the "Validate and Submit" button to put the ASR back in Pending Transmission to send it again with the next file transmission.
You may also email the same above information to the CSG Administration Mailbox at CSGHelp@Verizon.com.
- Q : The Verizon Provisioning Representative has just told me my PON is 'confirmed'. How long must I wait to retrieve the Confirmation Notice (CN)?
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A : View the ASR Status Retrieval page to check the real-time status of your ASR on this page.
- Select the applicable CCNA.
- Enter the applicable PON.
- Select the State for the PON.
- Click the Continue button.
- The ASR Status Display page is returned.
- The Current Status will be "CONFIRMED".
- The CN date field should be populated with today's date. The View button will be red and white.
- Click the View button next to CN to retrieve the CN immediately.
- Q : What should I do if I initiate a DLR search on the ASR Status Display and get the message 'DLR has not been issued'?
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A : For a "DLR has not been issued" message:
- If the DLR date is today, Verizon has the entire day to issue the DLR.
- If the DLR date is past and CSG returns the "DLR has not been issued" message, simply contact the Verizon Provisioning Rep indicated directly beneath your name on the ASR Status Display page.
- If CSG won't let you get your DLR on the ASR Status Display page, check the color of the View button next to DLR:
- A red and white button can be selected to initiate the view command.
- A light grey and white button means the View button is not enabled. This could mean that the date you are looking for is an earlier date than the DLR date. CSG won't let you try ahead of time to get the DLR. It could also mean that you did not request a DLR.
- The DLR button could be also be grey if the ACT Field on the ASR Status Display page is:
- D for Disconnect activity.
- M for Inside Move activity.
- R for Record activity.
- Q : What does the message 'Document not found' mean when doing a DLR Retrieval?
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A : "Document not found" means there is no DLR for CSG to retrieve.
If there is an active PON associated with the circuit, call the Verizon Provisioning Representative listed beneath your name on the ASR Status Display page. This information is also included on the Confirmation Notice (CN).
If there is no active PON associated with your circuit then there is no DLR in the Verizon engineering system to retrieve.
- Q : How do I enter a MeetPoint ASR that involves two different Verizon ICSC codes?
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A : You will enter two ASRs in CSG. Currently you cannot create and send two ASRs with the same PON in CSG. This has created a unique problem for issuing a MeetPoint (Multi-EC) ASR between the ICSC codes of GT10, GT11 and GT12 or the ICSC codes of GT10 and PA01 or PA70.
Steps:
To issue a MeetPoint ASR between the above ICSC codes please follow these steps:- If the MeetPoint ASR involves two of the ICSC codes GT10, GT11 or GT12, then assign the PON to the ASR of the lowest of the ICSC codes and then add "A" to the end of the PON on the second ASR.
- If the MeetPoint ASR involves GT10 to PA01or PA70 then assign the PON to the GT10 ASR and add "A" to the end of the PON of the ASR with the ICSC code of PA01 or PA70.
- In either situation please relate the two PONs to each other by utilizing the RPON field on each of the two ASRs. Also, include the RPON in the Remarks Section on the ASR page.
- The process for issuing any other MeetPoint ASR involving only one Verizon ICSC Code and an ICSC code of another Telephone Company remains the same. You will:
- Enter the PON with the Verizon ICSC code into CSG.
- Enter or send that same PON not altered to the non Verizon Telephone Company using their ICSC code via their ASR process.
- Q : Can you tell me what code to populate in the NC, NCI and SECNCI Fields?
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A : No, CSG does not provide this information and suggests you check with the Verizon Provisioning Representative, or your company's engineer.
NC/NCI and CLLI are trademarks of Telcordia Technologies, Inc. Since these fields are validated on an ASR, CSG recommends that you check with your primary contact for valid NC/NCI Codes, or visit Telcordia's website.
- Q : How do I know what the field names mean and how to use them?
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A : The document that contains this information is called the Access Service Order Guidelines (ASOG).
You must contact the Alliance for Telecommunications Industry Solutions (ATIS) in order to obtain a copy of the OBF ATIS owned (not Verizon's) Access Service Ordering Guidelines (ASOG). Please contact ATIS for ordering information at http://www.atis.org/index.shtml.
If your company is a funding company, you will be able to download a copy of the ASOG free of charge. Please contact ATIS for instructions on how to download a copy of the ASOG.
- Q : How do I delete an ACI (Additional Circuit Information) page?
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A : An ACI page can be deleted if the status of the PON is Draft or New, no Status.
- Click the "Delete This Form" button at the top of the ACI page.
- Q : How do I sup to delete an ACI page?
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A : An ACI page cannot be deleted if the status of the PON is Accepted, Confirmed, Query or Customer Not Ready.
A sup is required to "cancel" the ACI page so you can not delete it.
To initiate a sup to cancel an ACI page:- Access the ACI page to be canceled.
- Select the only valid entry of "K" in the CKTACT Field on that page.
- Populate the Sup Field in the ASR page with 3 if the PON has been confirmed and 4 if the PON has not been confirmed.
- Click the Validate and Submit button.
- Q : How do I add an ACI page?
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A : An ACI page can be added if the status of the PON is Draft or New, no status simply by clicking the Add an ACI Form at the top of the Transport, End User, Trunk or WATS page.
- Q : How do I sup to add an ACI page?
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A : The status of the PON must be Accepted, Confirmed, Query or Customer Not Ready.
If there is no current ACI page or pages:- Access the Transport, End User, Trunk, FGA and or WATS page.
- Click the Add an ACI Form button at the top of the page.
If there is already 1 or more existing ACI pages:- Access the last ACI page.
- Click the Add a Form button at the top of the page.
- Populate the desired data on the page.
- If the CFA and/or SCFA Fields are populated, you must click the Validate CFA/SCFA button at the top of the page.
- Click the Error Check button.
- Correct any error.
- Populate the Sup Field on the ASR page with 3 if the ASR has been confirmed or 4 if the sup field has not been confirmed.
- Click the Validate and Submit button. (Remember if the ACI page has a populated CFA/SCFA you must validate the CFA/SCFA or you won't get the Validate and Submit button.)
- Q : How do I generate a MeetPoint ASR?
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A : To generate a MeetPoint ASR:
- Select the Type of ASR from the Create an ASR drop down menu on the ASR Order Processing page. Click the Create an ASR button.
- On the Circuit menu: select the Circuit Quantity.
- Select the Activity.
- In Additional Forms, check the checkbox next to Multi-EC and populate the ASC-EC box with the appropriate data.
- Click the Next button at the bottom of the page.
Tip: The cancelled PON can not be reused on the re-issue.
- Q : My PON has been in Accepted/Received Status for 3 days - why?
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A : This is a question you would want to direct to the Verizon Provisioning Center. You can access the PON on the ASR Status Display page and contact the Verizon representative whose name and telephone number will appear in the Contact Section directly beneath your name and telephone number.
- Q : Why am I getting a 'Circuit Not Viewable by User' message on a CFA Details or CFA Channel Detail Search?
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A : CSG is not able to verify that the facility is "yours" to view.
- CSG checks the ACNA/CCNA for the facility in the Verizon engineering system.
- If CSG cannot verify ownership of the facility, then the message CSG returns is "Circuit Not Viewable by User".
- Q : What do the LD and LV fields mean?
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A : LD1 and LV1 fields can be Building, Floor and Unit Type.
- LD = Location Description and (LV) = Location Value
- These 3 fields are optional fields.
- If all 3 fields are populated then Building is LD1 and Building Name is LV1, Floor is LD2 and Unit Type is LD3 and the Unit Name is LV3.
- If Unit Type and Unit Name are only populated then Unit Type is LD1 and Unit Name is LV1.
- Q : Why am I getting a 'Circuit Not Viewable by User' message on a DLR Search?
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A : Access Ordering is not able to verify that the facility is "yours" to view.
- Access Ordering checks the ACNA/CCNA for the facility in the Verizon engineering system.
- If Access Ordering cannot verify ownership of the facility, then the message Access Ordering returns is "Circuit Not Viewable by User."
- Q : Why is my address 999 First St failing the Access Ordering Address check?
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A : A street that is a number as in 999 First St above is 1 in the Street Name Field not First or 1st.
Note: For more information on Service Address Location Information please see our SALI Job Aid
- Q : What do the values in the AFT field on the SALI page mean?
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A :
- "A" = Used for Rural Route and Box.
- "B" = Unnumbered Addresses in the West Only.
- "C" = Used for Assigned House Number (AHN)in the East Only.
- "D" =Descriptive Addresses in Pre Order Only (example Empire State Bldg, Manhattan, NY) using the descriptive address with the AFT of "D" will return the numbered street address to be populated on the SALI page in ASR Order Processing. If AFT "D" is used in order processing, it is handled the same as "blank" and would require a numbered street address.
Note: For more information on the AFT field please see our SALI Job Aid
- Q : I used the Access Ordering Proactive Notification feature and I am receiving e-mails for my entire company. How can I correct this?
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A : To correct this problem you need to: unsubscribe from ProActive Notification. There are several steps involved in unsubscribing from ProActive Notification.
Note: If you did not save your e-mail address during a previous session the E-Mail field will be empty and you will have to enter your e-mail address in the field.
However, if you had entered your e-mail address and selected the second button, your e-mail address will appear in the E-Mail field.
- Select the Display PONs button.To deselect the 'ALL', uncheck the FOC, CNR and Query boxes in the 'ALL' section.To continue with the process you must select the 'Update' button. You will get a message that your request is successful.
After you select the 'OK' button, Access Ordering will return the 'Subscribe to ProActive Notification' page and you will see that the Subscr. ID and Email subscribed columns and all previously checked boxes are now blank.
- Q :What is the correct format for a Circuit ID in VTAG?
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A : Serial Number Circuit:
Format: NN/AAAA/NNNNNN/AA
Example: 36/HCGS/123456/PA
Format: NN/AAAA/NNNNNN/AAAA
Example: 69/HCGL/789123/GTES
Telephone Number Circuit:
Format: NN/AAAA/NNN/NNN/NNNN/AA
Example: 32/HCGY/555/222/1345/NY
Format:NN/AAAA/NNN/NNN/NNNN/AAAA
Example:1/HCGS/123/456/7890/GTEW
Message Trunk Circuit:
Format:Circuit ID designed by Verizon
Example: 36/RH5-KDABC-111/PACMPA30CG1/M-/PACMPAAZ1MD
Message Trunk by 2-6 Code:
Format: AANNNNNN
Example: AB123456
Carrier Facility Circuit:
Format: Circuit ID designated by Verizon
Example: 123/T1/AZBYPAWBW01/COSNPAAOW01
Incorrect Format
Correct Format
12/ABCD/345678//PA/
12/ABCD/345678/PA
ABCD/345678/NJ (Some NJ circuits do not have prefixes.)
/ABCD/345678/NJ
- Q :Is a manual telephone call to the Verizon Maintenance Repair Center required when using "Request To Cancel" in VTAG?
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A : Yes. A manual telephone call to the Verizon Maintenance Repair Center is still required when the "Cancel Trouble Ticket" function is used in VTAG since various departments and people are involved in the process. In the case of a "Cancel Trouble Ticket", not calling would create the possibility of a working circuit being interrupted.
- Q :How can the "Your Callback Name" and "Your Callback TN" fields be changed on the "Trouble Ticket Create" and "Trouble Ticket Modify" details screens?
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A : This information is pulled from your "Personal Info" profile and can be changed by accessing the "Personalize" function and selecting the "Update Personal Info" option. After updating your information on the "Update Personal Info" option, you must log out of VTAG and sign back in for the changes to take effect.
- Q : If special construction is required for a DS1 circuit in Verizon East/West and a DS3 circuit in Verizon West, what field needs to be populated on the ASR?
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A : If special construction is required a value of "Y" is required in the QA (Quote Authorized) field. Verizon systems will automatically create a special construction quote if special construction is applicable. If you populate the QA field with a "Y" and it is not a special construction you will receive a CNR and have 10 business days to send a Sup to cancel the order. If a Sup is not received in 10 business days, the ASR will automatically be canceled, and you will need to reissue a new ASR. If your order for Special Access DS1 and DS3 service contains one of the following requirements, then such specific requirements should be documented and added in the REMARKS field on the submitted ASR. a. a dual or secondary entrance, or b. diverse riser, or c. a non-standard demarcation point within in a building.
- Q : What is Bandwidth on Demand?
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A : Verizon's Bandwidth on Demand (BoD) service is a revolutionary new way to manage and control SONET-based services. The BoD service offers customers the ability to order from Verizon a variety of services that remain entirely on the BoD Network, including specified DS3 special access high capacity service, OCn services, and Gigabit Ethernet private line services, on a "Just-in-Time" basis.
- Q : What is the Customer Ordering Assistant Tool (COAT)?
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A : The Customer Ordering Assistant Tool (COAT) helps you place service requests for IntelliLight Broadband Transport, Custom Connect, and DS3 (Special) Service.
This easy-to-use tool provides the appropriate ASR entries for fields such as: NC - Network Channel, NCI - Network Channel Interface, SEC NCI - Secondary Network Channel Interface, SPEC - Service and Product Enhancement Code, SR - Special Routing, and VTA - Variable Term Agreement.
Visit our Customer Ordering Assistant Tool (COAT)
- Q : Do you put an "N" in the Service Address field in order to establish a brand new address during the inquiry process?
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A : No, "N" is only used in the Billing Account Number field (BAN Field 53 on the ASR Form) to establish a new Billing Account Number not a new address. The carrier must supply the new address in the Street Address Street Name field (SASN Field 17) on the SALI form. In addition, the carrier will use the remarks sections of the ASR to denote a new building, construction and/or trailer. The address is validated upon submission and the carrier will receive a query if modifications are required. This process is the same for a Firm Order as well.
- Q : How long do ASRs stay on a User's list in Access Ordering?
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A : Completed ASRs stay on a User's list for 90 days and then moved to archive. Cancelled ASRs stay on a User's list for 90 days and then moved to archive. Deleted ASRs stay on a User's list for 30 days and then get deleted.
- Q : Access Ordering is not displaying any channel information for a Connecting Facility Assignment (CFA) and I can't submit my ASR. - Why?
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A : If you populated a CFA and selected the Validate CFA/SCFA button, some facilities may not have channel information for Access Ordering to display to you. These facilities are unique to the Verizon West areas handled by the ICSC codes of GT10, GT11, GT12 and VW01.
Since no determination can be made that your CFA has passed or not passed validation, Access Ordering will:- Set the applicable CFA/SCFA Validation field on that ASR page to Failed.
- Display a message that the CFA has failed the CFA Validation process and a delay may occur in the processing of your ASR.
- Not display the Validate and Submit button.
- Populate the complete Connecting Facility Assignment (CFA) including the channel requested in the Remarks section of that ASR page.
- In the DESIGNATION field, select "New" from the first drop down box.
- Make sure that the FACILITY TYPE, CHAN and A and Z Location CLLI codes are populated correctly and match the same CFA information that are now in the Remarks Section.
- Select the Access Service Request link from the left navigation menu.
- The Validate and Submit button should now be present to continue processing your ASR.
- Q : Does Access Ordering have an option to create a template?
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A : Access Ordering will copy an existing order so it may be used as a template. See our Job Aid Copy an Existing ASR or Template in Access Ordering.
- Q : Why am I getting a 'Circuit Not Viewable by User' message on a DLR Search?
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A : Access Ordering is not able to verify that the facility is "yours" to view.
- Access Ordering checks the ACNA/CCNA for the facility in the Verizon engineering system.
- If Access Ordering cannot verify ownership of the facility, then the message Access Ordering returns is "Circuit Not Viewable by User."
- Q : What do the values in the AFT field on the SALI page mean?
-
A :
- "A" = Used for Rural Route and Box.
- "B" = Unnumbered Addresses in the West Only.
- "C" = Used for Assigned House Number (AHN)in the East Only.
- "D" =Descriptive Addresses in Pre Order Only (example Empire State Bldg, Manhattan, NY) using the descriptive address with the AFT of "D" will return the numbered street address to be populated on the SALI page in ASR Order Processing. If AFT "D" is used in order processing, it is handled the same as "blank" and would require a numbered street address.
Note: For more information on the AFT field please see our SALI Job Aid
- Provisioning FAQs
- No Questions Available
- Maintenance FAQs
- No Questions Available
- Trouble Admin FAQs
- Q :What is the VTAG URL?
- Q :How do I apply for a VTAG User ID and Password?
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A : You will first contact the assigned VTAG System Administrator for your company. If your company hasn't assigned a System Administrator, you will need to provide Verizon with a completed Access ID Request Form.
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- Q :When a user initiates a change of password in VTAG, when will the new password be effective?
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A : The new password will be effective in VTAG the following business day.
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- Q :How do I view my VTAG transactions on the Work List Filter?
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A : When you click on the "Refresh" action button, the Work List Filter displays the transactions meeting the criteria you requested.
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- Q :How do I return to the Main Page/Work List Filter from other pages in VTAG?
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A : You can select the "VTAG Main Page" link in the upper left area of your screen directly under the current page heading.
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- Q :Can more than one VTAG System Administrator be assigned to a company?
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A : Yes. Additional VTAG System Administrators may be assigned to specific work groups or locations by completing an Access ID Request Form for each administrator.
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- Q :Since the Premise/Circuit default access hours are pre-populated, what do I need to do if I would like to select "Everyday" with specific hours?
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A : On Day 1, you will select "Everyday," specify the "From" and "To" hours, and then save the changes. It IS NOT necessary to blank out all the days and hours in Days 2-7.
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- Q :Who do I call when I have a problem or issue related to VTAG?
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A : Call the National Support Center (800) 483-7766 and provide the component code VTG and the RID (Reporter Identification) number 980-07-0686 with problems or issues related to using the interface. Remember the Verizon Maintenance Repair Centers do not have control or access to VTAG. You can find more contact information on VTAG in Contact Us.
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- Products & Services FAQs
- Q : What is Bandwidth on Demand?
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A : Verizon's Bandwidth on Demand (BoD) service is a revolutionary new way to manage and control SONET-based services. The BoD service offers customers the ability to order from Verizon a variety of services that remain entirely on the BoD Network, including specified DS3 special access high capacity service, OCn services, and Gigabit Ethernet private line services, on a "Just-in-Time" basis.
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- Tariffs FAQs
- No Questions Available
- Pre-Order FAQs
- No Questions Available
- Billing FAQs
- No Questions Available
- FUSF Exemption FAQs
- Q : What is the Federal Universal Service program?
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A : The Federal Universal Service program is designed to ensure affordable telephone service for customers throughout the United States. This program also provides support to schools, libraries, and low-income households. You can find information on the program on the FCC's website: www.fcc.gov.
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- Q :How is the Universal Service program funded?
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A : Carriers fund this program by contributing an FCC-designated percentage of eligible revenues to the Federal Universal Service Fund (FUSF).
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- Q :What is Verizon's Federal Universal Service Fund surcharge?
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A : The FCC permits Verizon and other carriers to recover its FUSF contributions in the form of a FUSF surcharge. Verizon exempts customers from paying the FUSF surcharge if the customer satisfies specific exemption criteria.
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- Q : What is the current process for obtaining an Exemption Certification?
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A : For Verizon Telecom customers, Verizon has an on-line exemption process that is open to interstate Special Access Carriers and Local Exchange Resellers. Carriers that have submitted valid online exemption certifications are not assessed the FUSF surcharge on the interstate special access services they purchase from Verizon. The link to the process is: https://www22.verizon.com/wholesale/access/systems/fusfexemption If you have questions on the Verizon Business FUSF exemption certification process, please send an e-mail to: fusf@verizon.com
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- Q :Why would a Local Exchange Reseller need to obtain an Exemption Certification?
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A : Verizon bills local exchange carriers the federal subscriber line charge (SLC). Verizon is required to contribute to the FUSF on SLC revenues. As a result, Verizon is entitled to recover its FUSF costs from local exchange resellers through the FUSF surcharge. Qualifying local exchange resellers, however, may obtain an exemption certification. Local Exchange Resellers may certify specific Access Carrier Name Abbreviation (ACNA) for FUSF exemption at: FUSF Exemption
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- Q :How does a customer qualify for an Exemption Certification?
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A : To be eligible for an exemption from Verizon's FUSF surcharge for a particular category of service, a customer must: (1) have an FCC Form 499 Filer ID number; (2) resell services in the form of telecommunications or interconnected Voice over Internet Protocol; and (3) contribute directly to the FUSF (or resell exempted services to customers who are themselves FCC Form 499 worksheet filers and a direct contributors to the FUSF).
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- Q :What if I don't have a valid Form 499 Filer ID associated with the accounts I would like to certify?
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A : If you do not have a valid Form 499 Filer ID associated with an account, that account is not eligible for a FUSF surcharge exemption.
You can learn more about Form 499 Filer IDs by contacting the FCC or going to its website: www.fcc.gov
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- Q :What is the timeline for certification?
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A :Local Exchange Resellers and Switched Access carriers must apply for an exemption certification during the period from April 25, 2014 through May 23, 2014. Surcharges will appear after May 23, 2014 on those accounts that are not certified during this period. After May 23, 2014 , the website will continue to be available for new exemption certifications and modifications to existing certifications.
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- Q :Will I be able to certify all of my BANs and ACNAs?
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A : Yes. All ACNAs and BANs associated with your User ID and password should appear on the portal with the exception of any newly established accounts. If you have previously certified at the BAN level, any newly established account will be reflected in the portal within 24 hours of the account being established. Once the newly established account(s) shows up in the portal, you may then perform the exemption certification. If you have previously certified at the ACNA level, any newly established accounts under that ACNA will automatically be exempted by the exemption certification system.
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- Q :What if I do not submit a FUSF Exemption Certification by the May 23, 2014 deadline?
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A : If you do not submit a FUSF Exemption Certification by the May 23, 2014 deadline, the FUSF surcharge will be applied to those ACNAs and/or BANs that are not exempted.
Verizon will not make any adjustments to the FUSF surcharges assessed to these accounts.
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- Q :Who can access the system and certify the accounts?
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A : Only users with valid usernames and passwords specific to FUSF Exemption Certification can access the website. Application users are determined and validated by a Customer User Administrator (CUA) at your company. Both FUSF application users and CUAs can register online for access to the FUSF Exemption Certification site.
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- Q : How do I apply for a user name and password?
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A : You must register online for a secure username and password for the FUSF Exemption Certification application by completing the Wholesale User ID Request Form. In order to complete this form, you will need to contact the Customer User Administrator (CUA) at your company. The CUA will provide the URL and company authorization code required for you to complete the Wholesale User ID Request Form.
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- Q : What is a Customer User Administrator (CUA) and how do I register to become one for my company?
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A : What is a Customer User Administrator (CUA) and how do I register to become one for my company?
A: A Customer User Administrator (CUA) is someone designated by your company to validate and approve FUSF Exemption Certification application users on behalf of your company. In order to be registered as a CUA, access this website: https://www22.verizon.com/wholesale/secure/register/form.jsp and submit the information requested. CUA's must supply a unique company authorization code and at least one valid ACNA for your company. There must be at least one CUA at your company before any other application users can register for a username and password. CUAs will also be registered users of the FUSF Exemption Certification website.
If you are unsure of what your company authorization code is, please contact connectivity.management.team@verizon.com and provide the following:
- Company name
- ACNA
- Sample BAN you are attempting to exempt
- Q : How do I register as a user if I haven't received the Wholesale User ID Request Form URL?
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A : If you would like to register as a CUA, please send an email to FUSFIDApplication@verizon.com and request this information. You will need to provide your name, title, phone number, address, email address, the name of your company, as well as your supervisor's name, title phone number and email address.
Once a CUA has registered for your company, he or she should communicate the information to other employees who will register as application users.
- Q : I do not have responsibility for all the ACNAs and BANs associated with my company. Can I share responsibility with others in my company?
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A : Yes. The website will track all exemption certifications as well as the names of individuals submitting each certification. If a BAN or ACNA appears to have been certified incorrectly by someone else from your company, you will have the opportunity to override their submissions
- Q : What if I need to go back and edit something I have already updated?
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A : You will be able to continue making changes to existing data and/or enter new data even after you have updated. If you attempt to change the exemption status for an account that has already been certified by another application user from your company, you will be prompted to review your choice and you will be notified that you are changing another user's request. The changes to existing data will be processed by Verizon within 48 hours of receipt. If your company has multiple representatives assigned to submit FUSF Exemption Certifications, you may wish to periodically return to the website to check on the current exemption submissions for your company's ACNAs and/or BANs.
- Q : Is there a "timeout" on the system for inactivity and, if so, what happens if a timeout occurs?
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A : The system will time out after 15 minutes of continuous inactivity. If this occurs, you will need to sign in again to access the application. Your data will not be saved unless you clicked the "submit" button prior to the timeout.
- Q : Who do I contact if I have issues?
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A : Contact your Account Manager for assistance with the website and any questions you may have.
- Q : What if I can't find an ACNA/BAN I think should be on my list?
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A : Contact your Account Manager.
- Q : What if there are ACNAs/BANs listed on my account that do not belong there?
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A : Contact your Account Manager.
- Q : What if I believe I completed my certification, but the website does not reflect it?
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A : Contact your Account Manager.
- Q : What hours/days is the web available for updates/revisions?
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A : 7 a.m. - 8 p.m. ET, Monday through Friday.
- Q :When will the exemption certification be reflected on my bill?
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A :For local exchange resellers and switched access resellers that are billed the PICC, billing for the FUSF surcharge will not begin until sometime after May 23, 2014. If a carrier submits the FUSF Exemption Certification between April 25, 2014 and May 23, 2014, the FUSF surcharge will not be billed.
- Q : I received the message "Please speak to your Verizon Account Manager to help determine whether there are any ACNAs/BANs on your account that may be certified as exempt from the FUSF surcharge." What does this mean?
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A : This message may occur for users set up with only partial access to an ACNA. Another user with access to the entire list of BANS for that ACNA may have certified at the ACNA level thus overriding your ability to certify specific BANS.
Another possible reason for this error message is that your User ID was set up with ACNAs that have no BANs eligible for exemption.
Please contact your Account Manager to make sure that User ID is set-up with the proper ACNAs/BANs.
- Q :Will I able to receive an account adjustment if I fail to complete the certification exemption by the May 23, 2014 deadline?
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A :No. Verizon will not provide retroactive billing adjustments. When Verizon receives an Exemption Certificate, it affects going-forward billing only.
- Q : Can my company receive an Exemption Certification if each entity to which it provides resold telecommunications is itself an FCC Form 499 worksheet filer and direct contributor to the FUSF?
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A : Yes
- Q : Can a carrier lose its exemption from Verizon's FUSF surcharge?
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A : Yes. Verizon will verify that a carrier's status as a FUSF contributor though the FCC's website. If your company has submitted a FUSF Exemption Certification but is not identified on the FCC website as a contributor, Verizon will remove the surcharge exemption.
- Q How often will Local Exchange Resellers and Switched Access carriers be asked to recertify?
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A : The FCC now contemplates an annual certification process.
- Q : Do I need to upload to Verizon all of the BANS I believe should be exempted from the FUSF surcharge?
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A : The FUSF Exemption Certification website is a secure site with links to Verizon's wholesale billing systems. With a secure username and password, you will be presented with ACNAs and BANs associated with the company under which you registered. You will be required to select those ACNAs or BANs you believe should be exempted from the FUSF surcharge.
If you do not see an ACNA or a BAN that you think should be included in the recertification, please contact your Account Manager for additional research.
- Q :ASRs now require carriers to indicate whether a circuit I am ordering is exempt from the FUSF surcharge. Why?
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A : In January 2014 Verizon implemented a requirement for population of the FUSF field on the ASR. All circuits must be identified as FUSF exempt or non-exempt in the FUSF field of the ASR at the time of ordering. The FUSF exemption status provided for the circuit on the ASR will take precedence over the BAN or ACNA level exemption entered in the Verizon on-line exemption site. Identification of FUSF exemption status on the ASR does not eliminate the requirement for annual FUSF exemption certification. All carriers must continue to certify their exemption status on an annual basis (April 25 - May 23 for the 2014 annual certification period).
- Q : What if my BAN(s) contain a mix of exempt and non-exempt circuits?
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A : In conjunction with the FCC's Reseller Clarification Order of 2014, Verizon began application of circuit-level exemption status for Special Access customers in December 2013. Carriers should certify any mixed-use BANs as FUSF exempt and provide separate notification to Verizon of any circuits within those BANs that should be subject to FUSF surcharge. If you completed and returned the "Worksheet 2" attachment to Verizon's special FUSF exemption notice of October 2013, Verizon will continue to consider all circuits you identified as non-exempt as eligible for FUSF surcharge application. If you did not complete the "Worksheet 2" attachment list of non-exempt circuits within exempt BANs/ACNAs and need to do so, please contact your Account Manager or email Verizon at vzfusfverification@verizon.com.
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- Q : If special construction is required for a DS1 circuit in Verizon East/West and a DS3 circuit in Verizon West, what field needs to be populated on the ASR?