- Ordering FAQs
- Q : If special construction is required for a DS1 circuit in Verizon East/West and a DS3 circuit in Verizon West, what field needs to be populated on the ASR?
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A : If special construction is required a value of "Y" is required in the QA (Quote Authorized) field. Verizon systems will automatically create a special construction quote if special construction is applicable. If you populate the QA field with a "Y" and it is not a special construction you will receive a CNR and have 10 business days to send a Sup to cancel the order. If a Sup is not received in 10 business days, the ASR will automatically be canceled, and you will need to reissue
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- Q : What special characters are allowed in the CCEA Field?
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A : Most special characters are allowed, i.e. spaces, virgules, periods, @. However, symbols used for programming such as < and > are not permitted.
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- Q : What happens if the Desired Due Date (DDD) I indicate on my ASR falls on a weekend or a Verizon observed holiday?
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A : Any ASR that is issued with a Desired Due Date (DDD) that falls on a weekend or a Verizon observed holiday in the Verizon footprint, will automatically be changed to make the DDD the next valid business day. This will be done instead of issuing an automatic Clarification/NotificationRequest (C/NR) requiring you to change the DDD.
Click on this link Provisioning For Access Services
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- Q : What is Bandwidth on Demand?
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A1 : Verizon's Bandwidth on Demand (BoD) service is a revolutionary new way to manage and control SONET-based services. The BoD service offers customers the ability to order from Verizon a variety of services that remain entirely on the BoD Network, including specified DS3 special access high capacity service, OCn services, and Gigabit Ethernet private line services, on a "Just-in-Time" basis. >Read more about Bandwidth on Demand
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- Q : What is the Customer Ordering Assistant Tool (COAT)?
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A : The Customer Ordering Assistant Tool (COAT) helps you place service requests for IntelliLight Broadband Transport, Custom Connect, and DS3 (Special) Service.
This easy-to-use tool provides the appropriate ASR entries for fields such as: NC - Network Channel, NCI - Network Channel Interface, SEC NCI - Secondary Network Channel Interface, SPEC - Service and Product Enhancement Code, SR - Special Routing, and VTA - Variable Term Agreement.
Visit our Customer Ordering Assistant Tool (COAT)<
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- Q : Do you put an "N" in the Service Address field in order to establish a brand new address during the inquiry process?
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A : No, "N" is only used in the Billing Account Number field (BAN Field 53 on the ASR Form) to establish a new Billing Account Number not a new address. The carrier must supply the new address in the Street Address Street Name field (SASN Field 17) on the SALI form. In addition, the carrier will use the remarks sections of the ASR to denote a new building, construction and/or trailer. The address is validated upon submission and the carrier will receive a query if modifications are required. This process is the same for a Firm Order as well.
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- Q :Why is the ACTL being required on a SONET RING ASR, REQTYP RD when the first location on the Ring is an End User Location?
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A : Some fields may have an edit that is cross-form. This means that a field on one page is required if another field on another page is not populated. Such is the case with the ACTL on a SONET Ring ASR. The ACTL field on the ASR page on a SONET Ring ASR is required if the PRILOC field on the Ring page is not populated. Therefore, on a SONET Ring ASR that is starting at an End User location (PRILOC field on the RING page equals < ">E< ">), Access Ordering recommends that you do not select the Error Check or Validate Page button on the ASR page before populating the PRILOC field on the Ring page. Otherwise, you will receive the message that the ACTL field is required.
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- Q :How long do ASRs stay on a User's list in Access Ordering?
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A :Completed ASRs stay on a User's list for 90 days and then moved to archive. Cancelled ASRs stay on a User's list for 90 days and then moved to archive. Deleted ASRs stay on a User's list for 30 days and then get deleted
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- Q : Access Ordering is not displaying any channel information for a Connecting Facility Assignment (CFA) and I can't submit my ASR. - Why?
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A: If you populated a CFA and selected the Validate CFA/SCFA button, some facilities may not have channel information for Access Ordering to display to you.
Since no determination can be made that your CFA has passed or not passed validation, Access Ordering will:- Set the applicable CFA/SCFA Validation field on that ASR page to Failed.
- Display a message that the CFA has failed the CFA Validation process and a delay may occur in the processing of your ASR.
- Not display the Validate and Submit button.
- Populate the complete Connecting Facility Assignment (CFA) including the channel requested in the Remarks section of that ASR page.
- In the DESIGNATION field, select "New" from the first drop down box.
- Make sure that the FACILITY TYPE, CHAN and A and Z Location CLLI codes are populated correctly and match the same CFA information that are now in the Remarks Section.
- Select the Access Service Request link from the left navigation menu.
- The Validate and Submit button should now be present to continue processing your ASR.
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- Q :Why won't Access Ordering let me populate my CFA/SCFA?
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A : If the facility type is a T1S or T3S or a "cable and cage" facility:
- Populate this information in the "CCEA" Cross Connect Equipment Assignment Field if associated with the "A" end of the circuit.
- Populate this information in the "SCCEA" Secondary Cross Connect Equipment Assignment Field if associated with the "Z" end of the circuit.
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- Q :How often does Access Ordering send orders to the AccOrd/EXACT?
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A : ASR Files are sent 5 times daily to AccOrd/EXACT: 5 a.m., 9 a.m., 11 a.m., 1 p.m., and 3 p.m. ET.
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- Q :Am I still able to send an ASR in Access Ordering even if the CFA/SCFA Validation and/or the Address Validation Fields are 'Failed'?
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A : The answer is twofold:- An Address Validation field of 'FAILED' does not prevent you from sending a PON. It simply lets you know if an address is valid. The Validate and Submit button is available. - A CFA/SCFA Validation field of 'FAILED' will prevent you from receiving a Validate and Submit button so you cannot send your PON. A 'FAILED' CFA/SCFA Validation Field means that Access Ordering cannot locate the desired facility to check your channel assignment. This will cause a delay in the processing of your ASR. Access Ordering therefore requires that the facility be corrected and that the new facility assignment be validated as well. A Validate and Submit button is available once the new facility assignment has been validated. Remember: All validations must be performed. If any CFA/SCFA and or Address Validation Field status is 'Needs to be Performed' the Validate and Submit button will not be available.
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- Q :Does Access Ordering have an option to create a template?
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A : Access Ordering will copy an existing order so it may be used as a template. See our Job Aid Copy an Existing ASR or Template in Access Ordering.
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- Q :My ASR is in 'Rejected' Status. What do I do?
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A :The ASR has passed the CSG edits but has been rejected by the Verizon's Processing System. To determine what you need to do:
- Access the ASR from your user list.
- Click the word Errors in the left menu on the ASR page.
- The Error page is returned.
- Read the rejection reason located at the very top of the page.
- Correct the error.
- Click the "Validate and Submit" button to put the ASR back in Pending Transmission to send it again with the next file transmission.
You may also email the same above information to the CSG Administration Mailbox at CSGHelp@Verizon.com.
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- Q :The Verizon Provisioning Representative has just told me my PON is 'confirmed'. How long must I wait to retrieve the Confirmation Notice (CN)?
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A :View the ASR Status Retrieval page to check the real-time status of your ASR on this page.
- Select the applicable CCNA.
- Enter the applicable PON.
- Select the State for the PON.
- Click the Continue button.
- The ASR Status Display page is returned.
- The Current Status will be "CONFIRMED".
- The CN date field should be populated with today's date. The View button will be red and white.
- Click the View button next to CN to retrieve the CN immediately.
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- Q :What should I do if I initiate a DLR search on the ASR Status Display and get the message 'DLR has not been issued'?
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A :For a "DLR has not been issued" message:
- If the DLR date is today, Verizon has the entire day to issue the DLR.
- If the DLR date is past and CSG returns the "DLR has not been issued" message, simply contact the Verizon Provisioning Rep indicated directly beneath your name on the ASR Status Display page.
- If CSG won't let you get your DLR on the ASR Status Display page, check the color of the View button next to DLR:
- A red and white button can be selected to initiate the view command.
- A light grey and white button means the View button is not enabled. This could mean that the date you are looking for is an earlier date than the DLR date. CSG won't let you try ahead of time to get the DLR. It could also mean that you did not request a DLR.
- The DLR button could be also be grey if the ACT Field on the ASR Status Display page is:
- D for Disconnect activity.
- M for Inside Move activity.
- R for Record activity.
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- Q :What does the message 'Document not found' mean when doing a DLR Retrieval?
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A :"Document not found" means there is no DLR for CSG to retrieve. If there is an active PON associated with the circuit, call the Verizon Provisioning Representative listed beneath your name on the ASR Status Display page. This information is also included on the Confirmation Notice (CN). If there is no active PON associated with your circuit then there is no DLR in the Verizon engineering system to retrieve.
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- Q :How do I enter a MeetPoint ASR that involves two different Verizon ICSC codes?
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A : You will enter two ASRs in CSG. Currently you cannot create and send two ASRs with the same PON in CSG. This has created a unique problem for issuing a MeetPoint (Multi-EC) ASR between the ICSC codes of GT10, GT11 and GT12 or the ICSC codes of GT10 and PA01 or PA70.
Steps:
To issue a MeetPoint ASR between the above ICSC codes please follow these steps:- If the MeetPoint ASR involves two of the ICSC codes GT10, GT11 or GT12, then assign the PON to the ASR of the lowest of the ICSC codes and then add "A" to the end of the PON on the second ASR.
- If the MeetPoint ASR involves GT10 to PA01or PA70 then assign the PON to the GT10 ASR and add "A" to the end of the PON of the ASR with the ICSC code of PA01 or PA70.
- In either situation please relate the two PONs to each other by utilizing the RPON field on each of the two ASRs. Also, include the RPON in the Remarks Section on the ASR page.
- The process for issuing any other MeetPoint ASR involving only one Verizon ICSC Code and an ICSC code of another Telephone Company remains the same. You will:
- Enter the PON with the Verizon ICSC code into CSG.
- Enter or send that same PON not altered to the non Verizon Telephone Company using their ICSC code via their ASR process.
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- Q :Can you tell me what code to populate in the NC, NCI and SECNCI Fields?
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A : No, CSG does not provide this information and suggests you check with the Verizon Provisioning Representative, or your company's engineer.
NC/NCI and CLLI are trademarks of Telcordia Technologies, Inc. Since these fields are validated on an ASR, CSG recommends that you check with your primary contact for valid NC/NCI Codes, or visit Telcordia's website.
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- Q :How do I know what the field names mean and how to use them?
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A :The document that contains this information is called the Access Service Order Guidelines (ASOG).
You must contact the Alliance for Telecommunications Industry Solutions (ATIS) in order to obtain a copy of the OBF ATIS owned (not Verizon's) Access Service Ordering Guidelines (ASOG). Please contact ATIS for ordering information at http://www.atis.org/index.shtml.
If your company is a funding company, you will be able to download a copy of the ASOG free of charge. Please contact ATIS for instructions on how to download a copy of the ASOG.
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- Q :How do I delete an ACI (Additional Circuit Information) page?
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A : An ACI page can be deleted if the status of the PON is Draft or New, no Status.
- Click the "Delete This Form" button at the top of the ACI page.
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- Q :How do I sup to delete an ACI page?
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A :An ACI page cannot be deleted if the status of the PON is Accepted, Confirmed, Query or Customer Not Ready.
A sup is required to "cancel" the ACI page so you can not delete it.
To initiate a sup to cancel an ACI page:- Access the ACI page to be canceled.
- Select the only valid entry of "K" in the CKTACT Field on that page.
- Populate the Sup Field in the ASR page with 3 if the PON has been confirmed and 4 if the PON has not been confirmed.
- Click the Validate and Submit button.
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- Q :How do I add an ACI page?
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A :An ACI page can be added if the status of the PON is Draft or New, no status simply by clicking the Add an ACI Form at the top of the Transport, End User, Trunk or WATS page.
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- Q :How do I sup to add an ACI page?
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A :The status of the PON must be Accepted, Confirmed, Query or Customer Not Ready.
If there is no current ACI page or pages:- Access the Transport, End User, Trunk, FGA and or WATS page.
- Click the Add an ACI Form button at the top of the page.
If there is already 1 or more existing ACI pages:- Access the last ACI page.
- Click the Add a Form button at the top of the page.
- Populate the desired data on the page.
- If the CFA and/or SCFA Fields are populated, you must click the Validate CFA/SCFA button at the top of the page.
- Click the Error Check button.
- Correct any error.
- Populate the Sup Field on the ASR page with 3 if the ASR has been confirmed or 4 if the sup field has not been confirmed.
- Click the Validate and Submit button. (Remember if the ACI page has a populated CFA/SCFA you must validate the CFA/SCFA or you won't get the Validate and Submit button.)
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- Q :How do I generate a MeetPoint ASR?
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A :To generate a MeetPoint ASR:
- Select the Type of ASR from the Create an ASR drop down menu on the ASR Order Processing page. Click the Create an ASR button.
- On the Circuit menu: select the Circuit Quantity.
- Select the Activity.
- In Additional Forms, check the checkbox next to Multi-EC and populate the ASC-EC box with the appropriate data.
- Click the Next button at the bottom of the page.
Tip: The cancelled PON can not be reused on the re-issue.
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- Q :My PON has been in Accepted/Received Status for 3 days - why?
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A :This is a question you would want to direct to the Verizon Provisioning Center. You can access the PON on the ASR Status Display page and contact the Verizon representative whose name and telephone number will appear in the Contact Section directly beneath your name and telephone number.
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- Q :Why am I getting a 'Circuit Not Viewable by User' message on a CFA Details or CFA Channel Detail Search?
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A :CSG is not able to verify that the facility is "yours" to view.
- CSG checks the ACNA/CCNA for the facility in the Verizon engineering system.
- If CSG cannot verify ownership of the facility, then the message CSG returns is "Circuit Not Viewable by User".
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- Q :Can I sup an ASR to make it a MeetPoint ASR?
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A :No, once an ASR has been "Accepted" into Verizon's provisioning systems of AccOrd/EXACT, the ASR would need to be canceled and reissued.
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- Q :What do the LD and LV fields mean?
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A :LD1 and LV1 fields can be Building, Floor and Unit Type.
- LD = Location Description and (LV) = Location Value
- These 3 fields are optional fields.
- If all 3 fields are populated then Building is LD1 and Building Name is LV1, Floor is LD2 and Unit Type is LD3 and the Unit Name is LV3.
- If Unit Type and Unit Name are only populated then Unit Type is LD1 and Unit Name is LV1.
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- Q :Why am I getting a 'Circuit Not Viewable by User' message on a DLR Search?
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A :Access Ordering is not able to verify that the facility is "yours" to view.
- Access Ordering checks the ACNA/CCNA for the facility in the Verizon engineering system.
- If Access Ordering cannot verify ownership of the facility, then the message Access Ordering returns is "Circuit Not Viewable by User."
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- Q :Why is my address 999 First St failing the Access Ordering Address check?
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A :A street that is a number as in 999 First St above is 1 in the Street Name Field not First or 1st.
Note: For more information on Service Address Location Information please see our SALI Job Aid
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- Q :What do the values in the AFT field on the SALI page mean?
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A :
- "A" = Used for Rural Route and Box.
- "B" = Unnumbered Addresses in the West Only.
- "C" = Used for Assigned House Number (AHN)in the East Only.
- "D" =Descriptive Addresses in Pre Order Only (example Empire State Bldg, Manhattan, NY) using the descriptive address with the AFT of "D" will return the numbered street address to be populated on the SALI page in ASR Order Processing.If AFT "D" is used in order processing, it is handled the same as "blank" and would require a numbered street address.
Note: For more information on the AFT field please see our SALI Job Aid
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- Q :I used the Access Ordering Proactive Notification feature and I am receiving e-mails for my entire company. How can I correct this?
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A :To correct this problem you need to: unsubscribe from ProActive Notification. There are several steps involved in unsubscribing from ProActive Notification.
Note: If you did not save your e-mail address during a previous session the E-Mail field will be empty and you will have to enter your e-mail address in the field.
However, if you had entered your e-mail address and selected the second button, your e-mail address will appear in the E-Mail field.
- Select the Display PONs button.To deselect the 'ALL', uncheck the FOC, CNR and Query boxes in the 'ALL' section.To continue with the process you must select the 'Update' button. You will get a message that your request is successful.
After you select the 'OK' button, Access Ordering will return the 'Subscribe to ProActive Notification' page and you will see that the Subscr. ID and Email subscribed columns and all previously checked boxes are now blank.
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- Q :What is the proper use of the RPON field?
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A :The RPON field is used in conjunction with the NOR field. The NOR field, which is conditional, and identifies all related ASRs that are terminated to the same address. Therefore, both the NOR and RPON field should be populated for all related ASRs that are terminated to the same address. Search words: RPON, NOR, Order. For more information see the Access Business Rules
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- Q : If special construction is required for a DS1 circuit in Verizon East/West and a DS3 circuit in Verizon West, what field needs to be populated on the ASR?
- Provisioning FAQs
- Q :What information is found on a VIPTA test and turn up email script?
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A :The following is an example of a VIPTA email script:
- SUBJECT LINE: VZ-EastT1.5 Test Results for PON VES00000000
- VZ-East-ABC PTA 03-01-05 14:28:30 (EST)
- T1.5 Test Results
- Access Provider: (VZ-East)
- Report Trouble: https://egw01.bellatlantic.com:444/VTAG, Electronic Bonding, or 800 123-4567
- Access Provider Phone: 800 765-4321
- Tested By: John Doe
- PON Number: VES00000000
- AP Order Number: GSS010000001
- Circuit ID - ABC: (Select Format below and blank remaining two)
- Serial Number Format(ABC): /DHEC/1234567/ /ABC /
- Circuit ID - AP: (Select Format below and blank remaining two)
- Serial Number Format(AP): 23/HCGS/012345 /CD
- Start Test Requirements:
- All ZERO's for B8zs 30 sec: Yes
- 1:7 - 5 min: Yes
- 3:24 - 5 min: Yes
- QRSS - 15 min: Yes
- All 1's 5 min: Yes
- DBSX Receive Level: -00.6
- End Test Requirements:
- Customer Contact NAME: MANAGER
- Address: 9972 Bayview AV ANYTOWN
- Customer Contact Phone: 888 123-4567
- Start DEMARC Information:
- DEMARC LOC: SHELF 1 SLOT 1 MN TEL RM
- DEMARC LOC Continued:
- Extended Wire (Yes or No): No
- Jack Type: RJ48C
- DMARC Labeled ABC (Yes or No): Yes
- DMARC Labeled LEC (Yes or No): Yes
- End DEMARC Information:
- CFA or Tie-down At ACTL: C 101 T3Z 5 INHLxx01W10 MNSSxxXAK13
- IMPCON#: 800 123-4567
- End of Test Results
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- Q :Can VIPTA be used for Meet Point Billing Circuits?
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A : Yes, the tester will test with the Independent Telco and once the circuit tests good, the tester will submit the test results to the customer via VIPTA email.
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- Q :When does my circuit start billing?
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A :The billing begins when the customer receives the VIPTA email. Once the tester submits the test results to the customer the order is post completed in Verizon's systems and billing begins
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- Q :What type of orders will not be processed via VIPTA at this time?
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A :
-ADD over Disconnect orders
-Record Order Activity
-Disconnect Order Activity
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- Q :Can Verizon provide reports to customers within VIPTA?
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A :Yes, when a customer enrolls in VIPTA there are a number of reports that can be accessed by the customer through the VIPTA Enrollment database. The customer will have the capability of pulling a list of all their completed orders through VIPTA, a report that lists their eligible IMPCON information and email distribution lists.
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- Q :What is an IMPCON?
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A :The IMPCON stands for Implementation Contact. This is the number you put on the ASR order you submit to Verizon which is the number a Verizon tester would normally call to test and turn up your circuit for completion. The Automatic enrollment allows you to select "ALL" under the IMPCON column on the Automatic Enrollment Distribution page, by selecting "ALL" it will ensure all your eligible circuits will be process through VIPTA.
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- Q :Can a VIPTA email script be customized for my company?
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A :No, the VIPTA email script is an industry standard email script used across the United States and is used by other LECs.
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- Q :What do I do if the circuit is not working after I receive my VIPTA email?
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A :The customer will need to open a maintenance ticket. The telephone number to the appropriate maintenance center will be on the customer's VIPTA email. By opening a maintenance ticket Verizon will be able to track VIPTA orders that had a problem after completion and your response time in handling the problem will be quicker than going back to provisioning.
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- Q :What do I need to know before setting up my enrollment?
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A :
It is best to set up your company region wide using the VIPTA process or you can choose to enroll specific regions at a time.
The customer will need an email address for receiving VIPTA email scripts. You will need to establish processes that support the receipt and testing of closed service orders via web-based server.
You may establish one email address and distribute the VIPTA email Test and Turn up scripts internally. Or establish email addresses or a distribution list so the email script will go to an individual tester(s) within your company.
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- Q :What are the hours of operation for the VIPTA Automated Enrollment?
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A :The VIPTA Automated Enrollment will be available for customers to process requests between the hours of 7:00 a.m. - 8:00 p.m. EST
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- Q :After I submit my VIPTA request when will it become effective?
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A :When a customer submits an update to the automatic VIPTA enrollment database it will become effective the following business day after 7:00 a.m. The customer will also be able to view the updated information the next business day after 7:00 a.m.
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- Q :What is VIPTA?
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A :
VIPTA is an acronym that is short for Verizon Internet Provider Test Acceptance.
VIPTA is a web-based signoff procedure in which the customer needs to enroll to participate.
Once a field technician completes the physical installation of a new circuit and completes the required testing with a Verizon center tester, the tester will send the VIPTA email to the participating IEC customer. The VIPTA email includes all the order information and required test results that is normally provided over the phone.
VIPTA allows technicians to complete and turn up circuits utilizing a web-based email process rather than placing a phone call to the customer. This process eliminates hold time, testing time, and the need for most head to head testing on certain circuits. VIPTA permits the customer as well as Verizon to perform circuit turn up and acceptance 24 x 7. In addition, the customer is receiving turn-up information which is transmitted real time.
By agreeing to this process, no testing or direct communication will occur on date due between the Verizon technician and the IEC technician. Under this agreement, the IEC will accept an order as completed based solely on the test results between the Verizon technician and the Verizon outside technician. The circuits that are turned up this way must have a loop back device so head to head testing is not necessary.
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- Q :What types of circuits are eligible to be processed through VIPTA?
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A :The circuit must have a remotely loopable device. The order must be a special access DS1 or a 2 wire DDS circuit with a loopable device. Order Activity is equal to "A" - only new install circuits will be accepted at this time.
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- Q :How does VIPTA work?
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A :When a customer enrolls in VIPTA the customer's eligible circuits will be processed through our VIPTA system. These eligible circuits are special access new installs, DS1 and DDS circuits with a loopable device. Once you enroll in VIPTA our Verizon center testers will submit your order in our VIPTA system. A VIPTA email with all the test and turn-up results will be emailed to the single email address or distribution list you set up under our Automatic Enrollment through the CSG gateway.
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- Q :What is an ACNA?
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A :The ACNA is the "Access Customer Name Abbreviation" that is assigned to your company. The ACNA submitted on the customer's ASR must match the ACNA built into our VIPTA database
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- Q :What are VIPTA exceptions that may necessitate joint testing?
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A :
- Sonet orders with no test access
- Test access resource difficulties that may compromise the accuracy of the test results.
- If there is no test access on a circuit the tester will need to revert to the manual process to test and turn up the circuit with the customer.
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- Q :Where is the eWPTS Status Tool available?
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A :Currently, the Status Tool is available in the NY/NE region; PA/DE and Potomac.
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- Q :What happens if the Desired Due Date (DDD) I indicate on my ASR falls on a weekend or a Verizon observed holiday?
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A :Any ASR that is issued with a Desired Due Date (DDD) that falls on a weekend or a Verizon observed holiday in the Verizon footprint, will automatically be changed to make the DDD the next valid business day. This will be done instead of issuing an automatic Clarification/NotificationRequest (C/NR) requiring you to change the DDD.
Click on this link Provisioning For Access Services for Verizon's Provisioning Availability Schedule.
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- Q :How do I access the eWPTS Status Tool?
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A :The eWPTS Status Tool is located within Access Ordering. After you log into Access Ordering, the link to access the eWPTS Status Tool is located in the Request Tracking column. Select link to eWPTS.
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- Q :What is VIPTA and how does it work?
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A : VIPTA is a web-based order signoff procedure that automatically completes the order to the customer once Verizon has completed all required testing. Verizon provides this script in-lieu-of technicians calling the customer and completing the required testing over the phone. The script is transmitted via email to the customer and provides the same information that is normally exchanged over the phone.
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- Q :What are the benefits of VIPTA?
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A :VIPTA will eliminate the need for head-to-head testing on certain circuits and will reduce technician hold-time. VIPTA email scripts can be completed 24 x 7. Turn-up information is transmitted real time.
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- Q :What circuits are eligible to be processed through VIPTA?
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A :The order must be a new special access DS1 or a 2-wire DS0 circuit with a loopable device. We will be adding new VIPTA offerings in the future. You may inquire about these service offerings with your Account Manager.
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- Q :What information is on the VIPTA email script that is sent to me?
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A :The email script will have all the information normally provided over the phone - IEC name, PON number, order numbers, circuit information, customer contact name and address along with all the required test results for the circuit. In addition, the email script will include all demarc and CFA information.
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- Q :How do I set up my VIPTA Account?
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A :Complete the VIPTA Customer Enrollment Form available from the Provisioning for Access Services page. Foward the completed enrollment form to the email address at the bottom of the form. Or contact your Service Manager or Account Manager to help you get started.
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- Q :The enrollment form asks for an IMPCON number. What is an IMPCON number?
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A :The IMPCON number is the Implementation Contact Number that Verizon testers use to manually call our customers to turn up circuits. It is often the location where your tester is physically located. The IMPCON number is the test and turn up number on the ASR you provide to Verizon.
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- Q :When I set up my VIPTA email box to receive VIPTA scripts, can I have the email sent to more than one person or a list of people?
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A :One generic address is preferred. We will help you set up your account to best suit your business needs
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- Q :Do I have to set up VIPTA region-wide, or can I initially trial one particular region?
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A :You may set up VIPTA in one region initially or you can sign up your whole company region-wide. The VIPTA staff will be happy to work with you to set up VIPTA to best fit your business needs.
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- Q :How do I make changes to my VIPTA account after I initially set up my email box and address?
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A :You simply need to send an email with any changes or updates to the VIPTA staff, or your Verizon Account Manager.
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- Q :Before I enroll in VIPTA, I would like additional information on VIPTA other than what is provided on this web site.
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A :Work with your Verizon Account/Service Manager to set up a conference call with the VIPTA staff to answer any
-
- Q :Once I decide to enroll in VIPTA, how long before I start receiving scripts?
-
A :Once the IMPCON and email address(es) have been confirmed, your information will be built into the VIPTA database.
-
- Q :What information is found on a VIPTA test and turn up email script?
- Trouble Admin FAQs
- Q :How do I find out who my company's VTAG System Administrator is?
-
A :Please send an email to TA-Assist@verizon.com and provide your company and location information, in addition to the
-
- Q :How do I change the telephone number being used for callbacks on Repair Verification?
-
A :To change the telephone number being used for callbacks on Repair Verification, you will need to ask your company's
-
- Q :How may I view the Work List of another user in my company?
-
A :
Q: How may I view the Work List of another user in my company? A: You will need to enter a User ID in the Requested By field. The table below shows the different Work List Filter and Cleared Tickets Awaiting Repair Verification Filter views of the Normal User and the Supervisor User.
If the logged in User is a: and the Requested By UserID is: VTAG displays Work List of: Normal User Blank Logged in User Normal User User in same work group Requested By Normal User User NOT in same work group Error Message:"User is not authorized to retrieve the requested records." Normal User User's Supervisor Work group of Supervisor Normal User ALL in addition to the Search Criteria and Search information populated All Users in Normal User's company Normal User ALL in any other scenario than the Search fields populated Error Message: "All" is not a valid entry for the Requested By field. Please input your Supervisor's ID to obtain the data you are requesting. Supervisor Blank Logged in User Supervisor Normal User Requested By Supervisor Supervisor Work group of Supervisor Supervisor ALL All Users in Supervisor's company
-
- Q :What is the VTAG URL?
- Q :How do I apply for a VTAG User ID and Password?
-
A :You will first contact the assigned VTAG System Administrator for your company. If your company hasn't assigned a System Administrator, you will need to provide Verizon with a completed Access ID Request Form.
-
- Q :When a user initiates a change of password in VTAG, when will the new password be effective?
-
A :The new password will be effective in VTAG the following business day.
-
- Q :How do I view my VTAG transactions on the Work List Filter?
-
A :When you click on the "Refresh" action button, the Work List Filter displays the transactions meeting the criteria you requested.
-
- Q :How do I return to the Main Page/Work List Filter from other pages in VTAG?
-
A :You can select the "VTAG Main Page" link in the upper left area of your screen directly under the current page heading.
-
- Q :Can more than one VTAG System Administrator be assigned to a company?
-
A : Yes. Additional VTAG System Administrators may be assigned to specific work groups or locations by completing an Access ID Request Form for each administrator.
-
- Q :Since the Premise/Circuit default access hours are pre-populated, what do I need to do if I would like to select "Everyday" with specific hours?
-
A :On Day 1, you will select "Everyday," specify the "From" and "To" hours, and then save the changes. It IS NOT necessary to blank out all the days and hours in Days 2-7.
-
- Q :Who do I call when I have a problem or issue related to VTAG?
-
A :Call the National Support Center (800) 483-7766 and provide the component code VTG and the RID (Reporter Identification) number 980-07-0686 with problems or issues related to using the interface. Remember the Verizon Maintenance Repair Centers do not have control or access to VTAG. You can find more contact information on VTAG in Contact Us.
-
- Q :What needs to be done when a VTAG transaction request is submitted, a blank screen is returned, and a Pop-up Blocker is activated?
-
A : The Pop-up Blocker must be deactivated to submit and process transaction requests in the normal fashion. If the pop-up blocker is necessary, please check with your Local System Administrator for a specific Pop-up Blocker type to use.
-
- Q :What is the correct format for a Circuit ID in VTAG?
-
A :
A: Serial Number Circuit:
Format: NN/AAAA/NNNNNN/AA
Example: 36/HCGS/123456/PA
Format: NN/AAAA/NNNNNN/AAAA
Example: 69/HCGL/789123/GTES
Telephone Number Circuit:
Format: NN/AAAA/NNN/NNN/NNNN/AA
Example: 32/HCGY/555/222/1345/NY
Format:NN/AAAA/NNN/NNN/NNNN/AAAA
Example:1/HCGS/123/456/7890/GTEW
Message Trunk Circuit:
Format:Circuit ID designed by Verizon
Example: 36/RH5-KDABC-111/PACMPA30CG1/M-/PACMPAAZ1MD
Message Trunk by 2-6 Code:
Format: AANNNNNN
Example: AB123456
Carrier Facility Circuit:
Format: Circuit ID designated by Verizon
Example: 123/T1/AZBYPAWBW01/COSNPAAOW01
Incorrect Format
Correct Format
12/ABCD/345678//PA/
12/ABCD/345678/PA
ABCD/345678/NJ (Some NJ circuits do not have prefixes.)
/ABCD/345678/NJ
-
- Q :What needs to be specified when creating a trouble ticket in VTAG to insure that an intrusive test is not performed immediately and that the ticket requires manual handling?
-
A :To insure your trouble ticket receives manual handling and an intrusive test is NOT performed immediately, please do the following:
East- Specify the "Circuit Access Hours," which will require you to apply appropriate changes to the 24-hour default time settings. The hours the circuit is available for testing needs to be specified.
-
- Q :Can VTAG be used as an alert or escalation system?
-
A :VTAG is not an alert system. Modification of a ticket to add a remark does not immediately send an alert to a technician, this only places a note on the ticket log. Escalation requests in VTAG are supported for the Verizon footprint for Escalation Levels 1 and 2. You are required to place a manual call to the Verizon Maintenance Repair Centerfor Escalation Level 3 and above.
-
- Q :Is a manual telephone call to the Verizon Maintenance Repair Center required when using "Request To Cancel" in VTAG?
-
A : Yes. A manual telephone call to the Verizon Maintenance Repair Center is still required when the "Cancel Trouble Ticket" function is used in VTAG since various departments and people are involved in the process. In the case of a "Cancel Trouble Ticket", not calling would create the possibility of a working circuit being interrupted.
-
- Q :How can the "Your Callback Name" and "Your Callback TN" fields be changed on the "Trouble Ticket Create" and "Trouble Ticket Modify" details screens?
-
A : This information is pulled from your "Personal Info" profile and can be changed by accessing the "Personalize" function and selecting the "Update Personal Info" option. After updating your information on the "Update Personal Info" option, you must log out of VTAG and sign back in for the changes to take effect.
-
- Q :How do I find out who my company's VTAG System Administrator is?
- Training FAQs
- Q :How do I login to the Access Ordering Website?
-
A :Instructions for logging into the Access Ordering Website can be found in this quick video
-
- Q :If special construction is required for a DS1 circuit in Verizon East/West and a DS3 circuit in Verizon West, what field needs to be populated on the ASR?
-
A :A. If special construction is required a value of "Y" is required in the QA (Quote Authorized) field. Verizon systems will automatically create a special construction quote if special construction is applicable. If you populate the QA field with a "Y" and it is not a special construction you will receive a CNR and have 10 business days to send a Sup to cancel the order. If a Sup is not received in 10 business days, the ASR will automatically be canceled, and you will need to reissue a new ASR. If your order for Special Access DS1 and DS3 service contains one of the following requirements, then such specific requirements should be documented and added in the REMARKS field on the submitted ASR. a. a dual or secondary entrance, or b. diverse riser, or c. a non-standard demarcation point within in a building.
-
- Q :What special characters are allowed in the CCEA Field?
-
A :Most special characters are allowed, i.e. spaces, virgules, periods, @. However, symbols used for programming such as < and > are not permitted.
-
- Q :Is there a guide that displays error codes and the resolution to each?
-
A : Yes. Within the VTAG application, there are Job Aids that contain: Error Messages and Cause and Disposition Codes. You may access the Job Aids from the "Help" menu tab. However, when you receive an entry error, you will receive an error explanation or error description with additional error information. (ex: The Circuit ID you submitted is formatted incorrectly. Please try again with the correct Circuit ID). Many are self-explanatory.
-
- Q :How soon can I schedule a Vendor Meet when creating a Trouble Ticket In VTAG?
-
A :A Vendor Meet should not be requested until at least 12 hours after the day and time that you opened the ticket in VTAG. The ability of the center to meet your request will depend on its work load. The Trouble Ticket Create Successful Response from VTAG will provide the Vendor Meet date and time in the "Additional Trouble Information" field.
-
- Q :In VTAG, can a Trouble Ticket be modified?
-
A : Yes. Anyone within your company who has the Circuit ID, 2-6 Code, Verizon Trouble Ticket Number, or Customer Reference Number can modify a Trouble Ticket in VTAG
-
- Q :Can I use VTAG to view status or escalate tickets that were opened manually or via another Trouble Administration system?
-
A :Yes. You can use VTAG to view status or escalate any Special or Switched Access ticket, regardless of how the trouble ticket was opened.
-
- Q :What is the difference between the Quick Status and Enhanced Status Inquiry Tool?
-
A :With the Quick Status Tool, you may obtain a detailed description of "where" a trouble ticket is in the Verizon Trouble Repair process. The VTAG Quick Status information is updated when there's a trouble ticket status change as well as when the Verizon Technician has provided customer notes to the ticket. You may view the Quick Status on open trouble tickets as long as the ticket is open. A trouble ticket is still available in Quick Status for 72 hours after the ticket is closed. After the 72 hours, please use the History and/or the Enhanced Status Inquiry Tools.
The Enhanced Status Inquiry (ESI) Tool allows you to view and determine the current status, or snap shot, on ALL of your company's open and./or closed trouble tickets in the Verizon Trouble Administration systems. This includes any trouble tickets that were opened through means accessible to the customer (manual or electronic). Open trouble tickets are available as long as the ticket is open, while closed trouble tickets are available for 45 days. The ESI Tool can be used most effectively as a reporting tool for a list of trouble tickets.
-
- Q :What information is found on a VIPTA test and turn up email script?
-
A :The following is an example of a VIPTA email script:
- SUBJECT LINE: VZ-EastT1.5 Test Results for PON VES00000000
- VZ-East-ABC PTA 03-01-05 14:28:30 (EST)
- T1.5 Test Results
- Access Provider: (VZ-East)
- Report Trouble: http://www22.verizon.com/wholesale/ldp/homepage/VTAG.html, Electronic Bonding, or 800 123-4567
- Access Provider Phone: 800 765-4321
- Tested By: John Doe
- PON Number: VES00000000
- AP Order Number: GSS010000001
- Circuit ID - ABC: (Select Format below and blank remaining two)
- Serial Number Format(ABC): /DHEC/1234567/ /ABC /
- Circuit ID - AP: (Select Format below and blank remaining two)
- Serial Number Format(AP): 23/HCGS/012345 /CD
- Start Test Requirements:
- All ZERO's for B8zs 30 sec: Yes
- 1:7 - 5 min: Yes
- 3:24 - 5 min: Yes
- QRSS - 15 min: Yes
- All 1's 5 min: Yes
- DBSX Receive Level: -00.6
- End Test Requirements:
- Customer Contact NAME: MANAGER
- Address: 9972 Bayview AV ANYTOWN
- Customer Contact Phone: 888 123-4567
- Start DEMARC Information:
- DEMARC LOC: SHELF 1 SLOT 1 MN TEL RM
- DEMARC LOC Continued:
- Extended Wire (Yes or No): No
- Jack Type: RJ48C
- DMARC Labeled ABC (Yes or No): Yes
- DMARC Labeled LEC (Yes or No): Yes
- End DEMARC Information:
- CFA or Tie-down At ACTL: C 101 T3Z 5 INHLxx01W10 MNSSxxXAK13
- IMPCON#: 800 123-4567
- End of Test Results
-
- Q :Can VIPTA be used for Meet Point Billing Circuits?
-
A :Yes, the tester will test with the Independent Telco and once the circuit tests good, the tester will submit the test results to the customer via VIPTA email.
-
- Q :When does my circuit start billing?
-
A :The billing begins when the customer receives the VIPTA email. Once the tester submits the test results to the customer the order is post completed in Verizon's systems and billing begins.
-
- Q :Can a VIPTA email script be customized for my company?
-
A :No, the VIPTA email script is an industry standard email script used across the United States and is used by other LECs.
-
- Q :What do I do if the circuit is not working after I receive my VIPTA email?
-
A : The customer will need to open a maintenance ticket. The telephone number to the appropriate maintenance center will be on the customer's VIPTA email. By opening a maintenance ticket Verizon will be able to track VIPTA orders that had a problem after completion and your response time in handling the problem will be quicker than going back to provisioning.
-
- Q :What are the hours of operation for the VIPTA Automated Enrollment?
-
A :The VIPTA Automated Enrollment will be available for customers to process requests between the hours of 7:00 a.m. - 8:00 p.m. EST.
-
- Q :After I submit my VIPTA request when will it become effective?
-
A :When a customer submits an update to the automatic VIPTA enrollment database it will become effective the following business day after 7:00 a.m. The customer will also be able to view the updated information the next business day after 7:00 a.m.
-
- Q :What is the Customer Ordering Assistant Tool (COAT)?
-
A :The Customer Ordering Assistant Tool (COAT) helps you place service requests for IntelliLight Broadband Transport, Custom Connect, and DS3 (Special) Service.
This easy-to-use tool provides the appropriate ASR entries for fields such as: NC - Network Channel, NCI - Network Channel Interface, SEC NCI - Secondary Network Channel Interface, SPEC - Service and Product Enhancement Code, SR - Special Routing, and VTA - Variable Term Agreement.
Visit our Customer Ordering Assistant Tool (COAT)
-
- Q :Do you put an "N" in the Service Address field in order to establish a brand new address during the inquiry process?
-
A :No, "N" is only used in the Billing Account Number field (BAN Field 53 on the ASR Form) to establish a new Billing Account Number not a new address. The carrier must supply the new address in the Street Address Street Name field (SASN Field 17) on the SALI form. In addition, the carrier will use the remarks sections of the ASR to denote a new building, construction and/or trailer. The address is validated upon submission and the carrier will receive a query if modifications are required. This process is the same for a Firm Order as well.
-
- Q :How do I access the eWPTS Status Tool?
-
A :The eWPTS Status Tool is located within Access Ordering. After you log into Access Ordering, the link to access the eWPTS Status Tool is located in the Request Tracking column. Select link to eWPTS
-
- Q :What is the eWPTS Status Tool?
-
A :eWPTS is a Status Tool that will allow a customer who access to Access Ordering to be able to log in to Access Ordering and review and view the status of their post-rid orders sent to Verizon.
-
- Q :Why is the ACTL being required on a SONET RING ASR, REQTYP RD when the first location on the Ring is an End User Location?
-
A :Some fields may have an edit that is cross-form. This means that a field on one page is required if another field on another page is not populated. Such is the case with the ACTL on a SONET Ring ASR. The ACTL field on the ASR page on a SONET Ring ASR is required if the PRILOC field on the Ring page is not populated. Therefore, on a SONET Ring ASR that is starting at an End User location (PRILOC field on the RING page equals < ">E< ">), Access Ordering recommends that you do not select the Error Check or Validate Page button on the ASR page before populating the PRILOC field on the Ring page. Otherwise, you will receive the message that the ACTL field is required.
-
- Q :How long do ASRs stay on a User's list in Access Ordering?
-
A :Completed ASRs stay on a User's list for 90 days and then moved to archive. Cancelled ASRs stay on a User's list for 90 days and then moved to archive. Deleted ASRs stay on a User's list for 30 days and then get deleted.
-
- Q :Access Ordering is not displaying any channel information for a Connecting Facility Assignment (CFA) and I can't submit my ASR. - Why?
-
A :If you populated a CFA and selected the Validate CFA/SCFA button, some facilities may not have channel information for Access Ordering to display to you.
Since no determination can be made that your CFA has passed or not passed validation, Access Ordering will:- Set the applicable CFA/SCFA Validation field on that ASR page to Failed.
- Display a message that the CFA has failed the CFA Validation process and a delay may occur in the processing of your ASR.
- Not display the Validate and Submit button.
- Populate the complete Connecting Facility Assignment (CFA) including the channel requested in the Remarks section of that ASR page.
- In the DESIGNATION field, select "New" from the first drop down box.
- Make sure that the FACILITY TYPE, CHAN and A and Z Location CLLI codes are populated correctly and match the same CFA information that are now in the Remarks Section.
- Select the Access Service Request link from the left navigation menu.
- The Validate and Submit button should now be present to continue processing your ASR.
-
- Q :Does Access Ordering have an option to create a template?
-
A :Access Ordering will copy an existing order so it may be used as a template. See our Job Aid Copy an Existing ASR or Template in Access Ordering.
-
- Q :Why am I getting a 'Circuit Not Viewable by User' message on a DLR Search?
-
A :Access Ordering is not able to verify that the facility is "yours" to view.
- Access Ordering checks the ACNA/CCNA for the facility in the Verizon engineering system.
- If Access Ordering cannot verify ownership of the facility, then the message Access Ordering returns is "Circuit Not Viewable by User."
-
- Q :What do the values in the AFT field on the SALI page mean?
-
A :
- "A" = Used for Rural Route and Box.
- "B" = Unnumbered Addresses in the West Only.
- "C" = Used for Assigned House Number (AHN)in the East Only.
- "D" =Descriptive Addresses in Pre Order Only (example Empire State Bldg, Manhattan, NY) using the descriptive address with the AFT of "D" will return the numbered street address to be populated on the SALI page in ASR Order Processing. If AFT "D" is used in order processing, it is handled the same as "blank" and would require a numbered street address.
Note: For more information on the AFT field please see our SALI Job Aid
-
- Q :What is the proper use of the RPON field?
-
A :The RPON field is used in conjunction with the NOR field. The NOR field, which is conditional, and identifies all related ASRs that are terminated to the same address. Therefore, both the NOR and RPON field should be populated for all related ASRs that are terminated to the same address. Search words: RPON, NOR, Order. For more information see the Access Business Rules
-
- Q :How do I login to the Access Ordering Website?
- FUSF Exemption FAQs
- Q :What is the Federal Universal Service program?
-
A :The Federal Universal Service program is designed to ensure affordable telephone service for customers throughout the United States. This program also provides support to schools, libraries, and low-income households. You can find information on the program on the FCC's website: www.fcc.gov.
-
- Q :How is the Universal Service program funded?
-
A :Carriers fund this program by contributing an FCC-designated percentage of eligible revenues to the Federal Universal Service Fund (FUSF).
-
- Q :What is Verizon's Federal Universal Service Fund surcharge?
-
A : The FCC permits Verizon and other carriers to recover its FUSF contributions in the form of a FUSF surcharge. Verizon exempts customers from paying the FUSF surcharge if the customer satisfies specific exemption criteria.
-
- Q :Is the FUSF Surcharge applied to all Verizon customers?
-
A : No. Customers who resell Verizon's services and who are direct contributors to the FUSF may qualify for an exemption from the surcharge through Verizon's FUSF Exemption Certification process.
-
- Q : What is the current process for obtaining an Exemption Certification?
-
A : For Verizon Telecom customers, Verizon has an on-line exemption process that is open to interstate Special Access Carriers and Local Exchange Resellers. Carriers that have submitted valid online exemption certifications are not assessed the FUSF surcharge on the interstate special access services they purchase from Verizon. The link to the process is: https://www22.verizon.com/wholesale/access/systems/fusfexemption If you have questions on the Verizon Business FUSF exemption certification process, please send an e-mail to: fusf@verizon.com
-
- Q :Will I be able to certify all of my ACNAs for Local Exchange Resold services?
-
A :Yes. All ACNAs associated with your User ID and password should appear on the portal.
-
- Q :Why would a Local Exchange Reseller need to obtain an Exemption Certification?
-
A :Verizon bills local exchange carriers the federal subscriber line charge (SLC). Verizon is required to contribute to the FUSF on SLC revenues. As a result, Verizon is entitled to recover its FUSF costs from local exchange resellers through the FUSF surcharge. Qualifying local exchange resellers, however, may obtain an exemption certification. Local Exchange Resellers may certify specific Access Carrier Name Abbreviation (ACNA) for FUSF exemption at: FUSF Exemption
-
- Q :How does a customer qualify for an Exemption Certification?
-
A : To be eligible for an exemption from Verizon's FUSF surcharge for a particular category of service, a customer must: (1) have an FCC Form 499 Filer ID number; (2) resell services in the form of telecommunications or interconnected Voice over Internet Protocol; and (3) contribute directly to the FUSF (or resell exempted services to customers who are themselves FCC Form 499 worksheet filers and a direct contributors to the FUSF).
-
- Q :What if I don't have a valid Form 499 Filer ID associated with the accounts I would like to certify?
-
A :If you do not have a valid Form 499 Filer ID associated with an account, that account is not eligible for a FUSF surcharge exemption.
You can learn more about Form 499 Filer IDs by contacting the FCC or going to its website: www.fcc.gov
-
- Q :What is the timeline for certification?
-
A :Local Exchange Resellers and Switched Access carriers must apply for exemption certification for 2017 during the period from January 1, 2017 through January 31, 2017. Surcharges will appear after January 31, 2017 on those accounts that are not certified during this period. After January 31, 2017, the website will continue to be available for new exemption certifications and modifications to existing certifications.
-
- Q :Will I be able to certify all of my BANs and ACNAs?
-
A :Yes. All ACNAs and BANs associated with your User ID and password should appear on the portal with the exception of any newly established accounts. If you have previously certified at the BAN level, any newly established account will be reflected in the portal within 24 hours of the account being established. Once the newly established account(s) shows up in the portal, you may then perform the exemption certification. If you have previously certified at the ACNA level, any newly established accounts under that ACNA will automatically be exempted by the exemption certification system.
-
- Q :What if I do not submit a FUSF Exemption Certification by the January 31, 2017 deadline?
-
A : If you do not submit a FUSF Exemption Certification by the January 31, 2017 deadline, the FUSF surcharge will be applied to those ACNAs and/or BANs that are not exempted.
Verizon will not make any adjustments to the FUSF surcharges assessed to these accounts.
-
- Q :Who can access the system and certify the accounts?
-
A :Only users with valid usernames and passwords specific to FUSF Exemption Certification can access the website. Application users are determined and validated by a Customer User Administrator (CUA) at your company. Both FUSF application users and CUAs can register online for access to the FUSF Exemption Certification site.
-
- Q : How do I apply for a user name and password?
-
A : You must register online for a secure username and password for the FUSF Exemption Certification application by completing the Wholesale User ID Request Form. In order to complete this form, you will need to contact the Customer User Administrator (CUA) at your company. The CUA will provide the URL and company authorization code required for you to complete the Wholesale User ID Request Form.
-
- Q : What is a Customer User Administrator (CUA) and how do I register to become one for my company?
-
A: A Customer User Administrator (CUA) is someone designated by your company to validate and approve FUSF Exemption Certification application users on behalf of your company. In order to be registered as a CUA, access this website: https://www22.verizon.com/wholesale/secure/register/form.jsp and submit the information requested. CUA's must supply a unique company authorization code and at least one valid ACNA for your company. There must be at least one CUA at your company before any other application users can register for a username and password. CUAs will also be registered users of the FUSF Exemption Certification website.
If you are unsure of what your company authorization code is, please contact connectivity.management.team@verizon.com and provide the following:
- Company name
- ACNA
- Sample BAN you are attempting to exempt
- Q :How do I register as a user if I haven't received the Wholesale User ID Request Form URL?
-
A : If you would like to register as a CUA, please send an email to FUSFIDApplication@verizon.com and request this information. You will need to provide your name, title, phone number, address, email address, the name of your company, as well as your supervisor's name, title phone number and email address.
Once a CUA has registered for your company, he or she should communicate the information to other employees who will register as application users.
- Q :I do not have responsibility for all the ACNAs and BANs associated with my company. Can I share responsibility with others in my company?
-
A :Yes. The website will track all exemption certifications as well as the names of individuals submitting each certification. If a BAN or ACNA appears to have been certified incorrectly by someone else from your company, you will have the opportunity to override their submissions
- Q :What if I need to go back and edit something I have already updated?
-
A : You will be able to continue making changes to existing data and/or enter new data even after you have updated. If you attempt to change the exemption status for an account that has already been certified by another application user from your company, you will be prompted to review your choice and you will be notified that you are changing another user's request. The changes to existing data will be processed by Verizon within 48 hours of receipt. If your company has multiple representatives assigned to submit FUSF Exemption Certifications, you may wish to periodically return to the website to check on the current exemption submissions for your company's ACNAs and/or BANs.
- Q :Is there a "timeout" on the system for inactivity and, if so, what happens if a timeout occurs?
-
A :The system will time out after 15 minutes of continuous inactivity. If this occurs, you will need to sign in again to access the application. Your data will not be saved unless you clicked the "submit" button prior to the timeout.
- Q :Who do I contact if I have issues?
-
A :Contact your Account Manager for assistance with the website and any questions you may have. You can also send an email to vzfusfverification@verizon.com with any issues you are having with the website.
- Q :What if I can't find an ACNA/BAN I think should be on my list?
-
A :Contact your Account Manager
- Q :What if there are ACNAs/BANs listed on my account that do not belong there?
-
A :Contact your Account Manager
- Q :What if I believe I completed my certification, but the website does not reflect it?
-
A :Contact your Account Manager.
- Q :What hours/days is the web available for updates/revisions?
-
A :7 a.m. - 8 p.m. ET, Monday through Friday.
- Q :When will the exemption certification be reflected on my bill?
-
A :For local exchange resellers and switched access resellers that are billed the PICC, billing for the FUSF surcharge will not begin until sometime after January 31, 2017. If a carrier submits the FUSF Exemption Certification between January 1, 2017 and January 31, 2017, the FUSF surcharge will not be billed.
- Q :I received the message "Please speak to your Verizon Account Manager to help determine whether there are any ACNAs/BANs on your account that may be certified as exempt from the FUSF surcharge." What does this mean?
-
A :This message may occur for users set up with only partial access to an ACNA. Another user with access to the entire list of BANS for that ACNA may have certified at the ACNA level thus overriding your ability to certify specific BANS.
Another possible reason for this error message is that your User ID was set up with ACNAs that have no BANs eligible for exemption.
Please contact your Account Manager to make sure that User ID is set-up with the proper ACNAs/BANs.
- Q :Will I able to receive an account adjustment if I fail to complete the certification exemption by the January 31, 2017 deadline?
-
A :No. Verizon will not provide retroactive billing adjustments. When Verizon receives an Exemption Certification, it affects going-forward billing only.
- Q :Can my company receive an Exemption Certification if each entity to which it provides resold telecommunications is itself an FCC Form 499 worksheet filer and direct contributor to the FUSF?
-
A : Yes.
- Q :Can a carrier lose its exemption from Verizon's FUSF surcharge?
-
A :Yes. Verizon will verify that a carrier's status as a FUSF contributor through the FCC's website. If your company has submitted a FUSF Exemption Certification but is not identified on the FCC website as a contributor, Verizon will remove the surcharge exemption
- Q :How often will Local Exchange Resellers and Switched Access carriers be asked to recertify?
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A : The FCC now contemplates an annual certification process.
- Q :Do I need to upload to Verizon all of the BANS I believe should be exempted from the FUSF surcharge?
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A :The FUSF Exemption Certification website is a secure site with links to Verizon's wholesale billing systems. With a secure username and password, you will be presented with ACNAs and BANs associated with the company under which you registered. You will be required to select those ACNAs or BANs you believe should be exempted from the FUSF surcharge.
If you do not see an ACNA or a BAN that you think should be included in the recertification, please contact your Account Manager for additional research.
- Q :ASRs now require carriers to indicate whether a circuit I am ordering is exempt from the FUSF surcharge. Why?
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A : In January 2014 Verizon implemented a requirement for population of the FUSF field on the ASR. All circuits must be identified as FUSF exempt or non-exempt in the FUSF field of the ASR at the time of ordering. The FUSF exemption status provided for the circuit on the ASR will take precedence over the BAN or ACNA level exemption entered in the Verizon on-line exemption site. Identification of the FUSF exemption status on the ASR does not eliminate the requirement for annual FUSF exemption certification. All carriers must continue to certify their exemption status on an annual basis (January 1st - January 31st for the 2017 annual certification period).
- Q : What if my BAN(s) contain a mix of exempt and non-exempt circuits?
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A : In conjunction with the FCC's Reseller Clarification Order of 2014, Verizon began application of circuit-level exemption status for Special Access customers in December 2013. Carriers should certify any mixed-use BANs as FUSF exempt and provide separate notification to Verizon of any circuits within those BANs that should be subject to FUSF surcharge. If you have non-exempt circuits that are billed on exempt BANs, please identify all non-exempt circuits only in an Excel file. Do not provide us with a file of all of your circuits - only the circuits that should be non-exempt from FUSF that are billed on exempt BANs. The file is available by sending an email to: vzfusfverification@verizon.com, requesting a copy of the file for you to complete and return via email. Verizon will use this file to update the FUSF exemption on the identified circuits. Email the Excel file with FUSF non-exempt circuits no later than January 31, 2017.
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- Q :What is the Federal Universal Service program?