Subject: Verizon Electronic Bill Media Resend Referrals

The purpose of this communication is to advise all Wholesale customers that effective November 1, 2005, Wholesale customers should contact the Verizon Wholesale Customer Care Center (WCCC) for all requests for resends of electronic bill media (i.e. CABS BOS BDT files, Paper Image CDs, Bill Manager CDs) across the Verizon footprint. Wholesale customers should continue to contact their Wholesale Billing and Claims Center representative for resends of Paper invoices.

To place a ticket for an electronic bill media resend, please use the LSI/WISE CLEC Self Service Ticket Entry Tool. The Ticket Entry Tool is in LSI under Tools on the main menu screen, and in WISE as an option on the home page. All customers with access to LSI/WISE have access to the CLEC Self Service Tool. This tool is designed to allow customers to report troubles and create trouble tickets without calling the WCCC. Resend requests should be entered using the Billing Ticket Entry option.

If you do not have access to LSI or WISE, you may enter a ticket by contacting the Wholesale Customer Care Center (WCCC) on 877-946-5222

LSI access requests: https://www22.verizon.com/wholesale/secure/systemmeasures/local/systems/lsi_request/1,,,00.html

WISE access requests: https://www22.verizon.com/wholesale/secure/systemmeasures/local/systems/wise_request/1,,,00.html

Note: LSI/WISE access requests may take up to 14 business days to process.