View all PSCC Questions

CSR CSI & Pre-Ord

Why can't I pull a Customer Service Record (CSR)/Customer Service Inquiry (CSI)?
How do I get a Customer Service Record (CSR)/Customer Service Inquiry (CSI) corrected after my order has been completed?

Centrex & Centra

How do I order Centrex for my end user?
How do I order Centranet for my end user?

Directory Listing

How do I request a phone book for the end user?
My customer has a non-published listing; however, their telephone number is being given out by directory assistance. How do I get this corrected?
The Alpha/Numeric Listing Identifier (ALI) code on our Listing Verification Report (LVR) and/or Customer Service Record (CSR)/Customer Service Inquiry (CSI) do not match. How do we get this corrected?
Can we view our Caption Listing prior to it printing in the Directory?
How do I list my customer in a book other than their local directory?

Error Codes

Where do I find a description of an error and how to correct it?
What is the difference between an Error Code and a Jeopardy code?
How do I determine if an error is a manual query or a system reject, also known as Error Code?

ISDN-BRI

How do I order ISDN-BRI service for my end user?
Where do I find USOCs or IOSCs for ordering ISDN-BRI?
Where can I find Capability Package information for new installation of an ISDN-BRI?
Where do I put IOC Codes (Capability Packages) on my LSR?

ISDN-PRI

How do I order Resale ISDN-PRI?

PON and/or RPON

Can I add Related Purchase Order Number (RPON) information on a Supplement (SUP) to my original LSR?
Why do I get queried that my Related Purchase Orders (RPONs) were not received within 24 hours, when I submitted them minutes apart?
When do I need to change my RPON Version (RPVER) on an LSR?

RCF

How do I convert an existing Plain Old Telephone Service (POTS) line to a Remote Call Forwarding (RCF) line?
What Class of Service (COS) USOC/IOSC do I use to order Remote Call Forwarding (RCF)?
How do I order additional call paths for Remote Call Forwarding (RCF)?
How do I change the Call Forward Number on a Remote Call Forwarding (RCF) line?

SUP

I have a disconnect/suspend request dated for today but no longer want to disconnect/suspend the customer. Can I cancel this Purchase Order Number (PON)?
How do I make revisions to an order that has been submitted?

USOC & IOSC

How do I identify if the USOC/IOSC I want to order is available in my End User's Central Office?
What if the IOSC I want to use is not in SCORE?
How do I order Call Forwarding Features for a Verizon East order?