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Service Offering: Wholesale Advantage Voice Mail Service
Before Completing Your Order | Completing Your Order | Voice Mail Lookup Tools
Product Overview

Wholesale Advantage Voice Mail Service is a voice messaging service that Verizon Partner Solutions offers in connection with lines ordered under a Wholesale Advantage agreement. To order this service, a CLEC's Wholesale Advantage Agreement must include Wholesale Advantage Voice Mail Service terms.

Wholesale Advantage Voice Mail Service enables the subscribing CLEC to provide its end users with Verizon central office-based voice mail. End users will have the ability to receive, store, and retrieve voice messages anytime, from any touch-tone phone, from their home, office or remotely, without the need for additional equipment.

Wholesale Advantage Voice Mail Service answers an incoming call when the line is in use or when the end user cannot answer. In Verizon North, an interrupted dial tone indicates to the end user that a message is waiting in that end user's mailbox. In Verizon South, an interupted dial tone, as well as a visual indication (provided the end user has compatible Customer Provided Equipment), will signal to the end user that a message is waiting in that end user's mailbox. In Verizon West, a visual indication is available an an optional service and additional charges may be incurred.

For more information on Wholesale Advantage Voice Mail features and service types, please see the Wholesale Advantage Solutions Page.
Before Completing Your Order
Please gather and validate the following information prior to submission of your Wholesale Advantage Voice Mail order.

Note:  In Verizon South, please use the Product & Service Availability Pre Order Transaction to determine the Wholesale Advantage Voice Mail Access Telephone Number, which is required on the LSR. To retrieve the Wholesale Advantage Voice Mail Access Telephone number, the "Line" field must also be provided.

Order Information for Wholesale Advantage Voice Mail (WAVM):
Action Reference
To determine the WAVM Access telephone number, which is needed to order WAVM in In Verizon South, use the appropriate Pre-Order Transaction Product & Service Availability (East)
Gather accurate service ordering codes. Universal Service Offering Codes (USOCs) (East)
Service Code Online Report (SCORE) (West)
Provide the correct TOS (type of service) for the specific service being requested. Verizon's Business Rules
 

Completing Your Order
Wholesale Advantage Voice Mail Product Intervals:
 
See the Wholesale Advantage Interval Guide for the available intervals.

  Wholesale Advantage Voice Mail Tips:

  • For assistance in completing your Local Service Request (LSR), see our Order Samples (W84 through W86).

  • For additional information on Wholesale Advantage Voice Mail, see our FAQs.

  • In Verizon West, RCF to a mailbox allows one call to forward to the mailbox at a time. If additional simultaneous calls are required, additional RCF paths must be purchased. NOTE: California Only: RCF with Voice Mail is available only with Wholesale Advantage Standard Mailboxes.

  • RCF in New York and New England - When the RCF and the target numbers are in the same Central Office, the CLEC must order a mailbox on each line. If the RCF and the target numbers are in different Central Offices, the CLEC only needs to order a mailbox on the target number.

  •  
  • Retail lines can be migrated "as is", as long as the voice mail USOCs are identical to the Wholesale Advantage Voice Mail USOCs
  • Getting Started with Voice Mail:
    Voice Mail Access Number Lookup Tool:
    Voice Mail Access Number Lookup Tool
    Password Protection

    Password protection provides the end user with the capability of establishing a personal password. The system assigns a temporary passcode. THE END USER MUST USE THE TEMPORARY PASSCODE THE FIRST TIME THEY ACCESS THEIR MAILBOX. THEY WILL NEED TO ACCESS THE MAILBOX THE FIRST TIME FROM THE TELEPHONE NUMBER WITH THE MAILBOX ATTACHED TO IT. The system will ask the end user to change the temporary passcode to a new 4-10 digit passcode of the end user's choice. The passcode can be changed at any time.

    The default passcode varies based upon the Voice Mail platform. The default passcode will either be the last 4 digits or the last 7 digits of the telephone number.

    If the end user forgets the passcode, the CLEC can reset it to the default passcode via the Voice Mail Password Reset tool. CLECs must register to use the password reset tool. There are two steps to registering:

    1. Obtain an authorization code. Please send an email to: connectivity.management.team@verizon.com and request an authorization code for establishing a Customer User Administrator (CUA).
    2. Fill out and return the Customer User Administrator (CUA) Form .

    This process requires a CLEC to designate at least one CUA to approve requests for sign on I.D.s. If a CLEC needs help registering as a user that CLEC can view the CUA training module. If you need help managing users, a CLEC can view the CUA training module. If a CLEC needs help registering as a user, that CLEC can view the Verizon SSO User Registration Training.


    Switch Type Interactions

    Switch Verification
    In Verizon East, you can obtain switch information in the Address Validation/TN Selection and Reservation Pre-Order transaction. In Verizon West, you can obtain switch information from Local Exchange Routing Guide (LERG), which is maintained by Telcordia Services.

    Please review the Hunting Interactions chart for switch compatibility.

    Please note: there are some switches in DC, DE, MD, NJ, PA and VA; which are 5E@ and 5E@I switch types. Hunting is configured differently for 5E vs. 5E@, or 5E@I. Pre Order does not distinguish between 5E and 5E@ switches. Please review this chart to determine if the NPA/NXX is in a 5E@ switch.

    NOTE: Wholesale Advantage Voice Mail incompatible with circular hunting.


    Trouble Administration
    If you have followed the tips that have been provided but have not resolved the issue with Voice Mail, submit a trouble administration ticket.


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