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Verizon Wholesale \ Training \ Local
Workshops
The Upcoming Workshops section reflects the schedule for Verizon's CLEC Workshop Series. Workshops address timely topics designed to assist CLECs in doing business with Verizon.

The Workshop Archive, in many cases, includes an enhanced agenda to allow you to navigate to the places originally visited.
Upcoming Workshops   Workshop
Archive		  
 
by name | by date
 
  LSI-TA Workshop  
  Description   The purpose of the Workshop is to review LSI-TA Web GUI application, which is used to submit and monitor troubles for POTS, Line-Shared UNE Local circuits. We will review the process to access LSI-TA, system functionality and LSI-TA Web-based training.

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Conference Bridge #: 877-929-1282 Passcode: 9585558		  
  Date   2/25/2009    
  LSI-TA Workshop  
  Description   The purpose of the Workshop is to review the Local Service Interface, which is a server-based, Verizon-provided application that allows customers to send and receive Trouble Administration transactions using a web browser. Logistics
Dial in #: 866-715-2448, passcode: 1916189 Meeting Name: LSI-TA Workshop Meeting Number: 747650179 Meeting Passcode: 748746713 		 
  Date   10/21/2008    
  LSI-TA Workshop  
  Description   This is a 1 1/2 hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered will include creating, testing, obtaining status of an open trouble ticket and determining the final disposition of a closed trouble ticket.  
  Date   5/21/2008    
  LSI-TA Workshop  
  Description   This is a 1 1/2 hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered will include creating, modifying, obtaining status of an open trouble ticket and determining the final disposition of a closed trouble ticket.  
  Date   3/20/2008    
  LSI-TA Workshop  
  Description   This is a 1 1/2 hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   7/26/2007    
  CLEC Self Service Tool CSST Workshop  
  Description   This workshop will review the enhancements to the Ticket Entry Tool which will become available July 23, 2007.  
  Date   7/12/2007    
  LSI TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   6/7/2007    
  LSI TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   5/3/2007    
  LSI TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   4/17/2007    
  LSI TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   4/5/2007    
  LSOG Transition Workshop  
  Description   The purpose of the Workshop is to assist you with your transition to LSOG 9 and to answer any questions you may have about the transition process.  
  Date   3/27/2007    
  Documents   032707_Enhanced_Agenda.doc  
  LSI TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   3/20/2007    
  Authorizing Third Party Vendors  
  Description   The purpose of this Workshop is to review the new process that will allow CLECs to authorize Third Party Vendors to do transactions on some Verizon systems on their behalf, through the use of the Customer Profile Self Service Tool CPSST.  
  Date   1/25/2007    
  Directory Listings Local Ordering Workshop  
  Description   Pre-Order Transactions, Complex Listings, Directory Listing Order Samples, Error Codes and other order processes associated with submitting Directory Listings will be reviewed.  
  Date   10/12/2006    
  LSI TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   9/14/2006    
  Wholesale Advantage New Entrant Workshop  
  Description   This workshop will review the Verizon Partner Solutions Web site and provide an overview of Ordering products and services.  
  Date   9/11/2006    
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   8/17/2006    
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   7/13/2006    
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   6/13/2006    
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   5/16/2006    
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   4/18/2006    
  Verizon Local Ordering Workshop - East  
  Description   This workshop will review the valuable resources available on the Verizon Partner Solutions Web site. These resources are designed to assist you in successfully submitting transactions and resolving any questions regarding the ordering process.  
  Date   3/23/2006    
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   3/21/2006    
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   2/21/2006    
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   1/17/2006    
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   12/13/2005    
  Verizon LSI Connectivity Workshop East  
  Description   This workshop will review the Super User functionality, new security features taking effect with the December release and the introduction of the Digital Certificate Download video.  
  Date   12/7/2005    
  Verizon WISE Connectivity Workshop West  
  Description   This workshop will review the Super User functionality, new security features taking effect with the December release and the introduction of the Digital Certificate Download video.  
  Date   12/7/2005    
  Verizon Customer Wholesale Portal CWP Reports Workshop - West  
  Description   This workshop will review registration and access to the CWP Reports. We will also be reviewing the documentation available to assist you with the use of this new tool.  
  Date   12/6/2005    
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   11/15/2005    
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   10/18/2005    
  Verizon Local Ordering Workshop East and West  
  Description   This workshop will review the Address Validation pre-order transaction, CIRT help desk and CIRT e-ticket.  
  Date   10/12/2005    
  Documents   10-12 Enhanced Agenda  
  Verizon Local Ordering Workshop-East  
  Description   This workshop will review the CSR pre-order transaction, sample orders and new Web-Based Training content.  
  Date   10/6/2005    
  Documents   Local Order East Agenda  
  Verizon Local Ordering Workshop West  
  Description   This workshop will review the CSI pre-order transaction, sample orders and new Web-Based Training content.  
  Date   10/5/2005    
  Documents   Local Order West Agenda  
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   9/20/2005    
  Verizon Directory Listings Local Ordering Workshop  
  Description   Pre-Order Transactions,Straight line directory listings, samples,error codes and other order processes associated with submitting directory listings will be reviewed.  
  Date   9/8/2005    
  Verizon Caption Directory Listing Ordering Workshop East  
  Description   This workshop will compare the entries on caption order samples to the business rules.  
  Date   8/25/2005    
  Verizon Caption Directory Listing Ordering Workshop West  
  Description   This workshop will compare the entries on caption order samples to the business rules.  
  Date   8/25/2005    
  The Verizon Resale Local Ordering Workshop - East and West  
  Description   This workshop will review web documentation, Business Rules, Pre-Order and Order processes associated with ordering Resale services.  
  Date   8/11/2005    
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals and code analysis. Topics covered include preventative maintenance tactics, line testing, creating trouble tickets, obtaining up to the minute status of an open ticket and determining the final disposition of a closed trouble ticket.  
  Date   8/9/2005    
  Verizon Directory Listings Local Ordering Workshop  
  Description   Pre-Order Transactions, Complex Listings, Directory Listing Order Samples, Error Codes and other order processes associated with submitting directory listings will be reviewed.  
  Date   7/28/2005    
  Documents   Enhanced Agenda  
  Wholesale CIRT Self-Service Workshop  
  Description   This Workshop will review the CIRT Self-Service Helpdesk.The workshop will introduce the CIRT Helpdesk Web page developed specifically to assist users with the most common order and pre-order questions and the E-Ticket process.  
  Date   6/29/2005    
  Verizons Wholesale June Release Workshop for the East and West  
  Description   This workshop will review the new process to obtain digital certificates and a review of some of the CLEC impacting changes in the June release.  
  Date   6/23/2005    
  Documents   EnhancedAgendaJune  
  CLEC Self-Service Tool CSST for Verizon West Workshop  
  Description   The objective of this Workshop is to demonstrate the benefits of the CLEC Ticket Entry tool designed to allow CLECs to directly enter inquires to a Wholesale Service Center. The workshop will emphasize how easy the tool is to use.  
  Date   6/22/2005    
  Customer Wholesale Portal CWP Reports Tool East Workshop  
  Description   This workshop will review registration and access to the CWP Reports formerly obtained through FTP. We will also be reviewing the documentation available to assist you with the use of this new tool.  
  Date   6/21/2005    
  Documents   EnhancedAgenda  
  Customer Wholesale Portal CWP Report Tool East Workshop  
  Description   The ideal participants for the Customer Wholesale Portal CWP Reports Tool Workshop are those people involved in pulling reports or data formerly obtained from the FTP process in Verizon East.  
  Date   6/21/2005    
  Documents   EnhancedAgenda  
  LSI-TA Training  
  Description   This is a two-hour course covering system navigation, proper trouble reporting fundamentals, and code analysis. Some topics covered include line testing, preventative maintenance tactics, trouble type codes, creating trouble tickets, partial I.D. search, obtaining up to the minute status on open tickets, and determining the final disposition of a closed trouble ticket. Additional Workshops: 1/12/2005, 1/26, 2/2, 2/16, 3/2, 3/16, 3/30, 4/12, 4/26, 5/10, 5/24, 6/7  
  Date   6/21/2005    
  Billing Dispute Resolution Workshop  
  Description   This Workshop will review the Wholesale Billing Dispute Resolution Process. Additional Workshops held: 6/7/2005, 6/8, 6/9, 6/14, 6/15  
  Date   6/16/2005    
  Wholesale CIRT Self-Service Workshop  
  Description   This workshop will review the CIRT Self-Service Helpdesk. The workshop will introduce the CIRT Helpdesk Web page developed specifically to assist our CIRT users with the most common order and pre-order questions and the E-Ticket process.  
  Date   6/13/2005    
  Verizons Resale Workshop for New Users in Verizon East and West  
  Description   This workshop will review web documentation, Business Rules, Pre-Order and Order processes associated with ordering Resale services.  
  Date   5/25/2005    
  Documents   Enhanced Agenda with URLs New User Resale  
  Verizons UNE Workshop for New Users in Verizon East and West  
  Description   This workshop will review web documentation, Business Rules, Pre-Order and Order processes associated with ordering Unbundled Network Elements UNE services.  
  Date   5/19/2005    
  Documents   AgendaNewUserUNE.doc  
  Loop Qualification Workshop-West  
  Description   This workshop will review the Loop Qualification Pre-Order transaction, Business Rules and review Product and Services.  
  Date   5/11/2005    
  New Entrant Workshop  
  Description   This workshop will review the location of essential training and reference information available from Verizons Wholesale Web site.  
  Date   4/28/2005    
  Local Ordering Workshop for Verizon East  
  Description   This workshop will review web documentation, Business Rules and Pre-Order and Order processes associated with ordering Resale services.  
  Date   4/19/2005    
  Documents   EnhancedAgenda4-19wkshpwithURLs.doc  
  LSI CLEC Self Service Tool for Verizon East Workshop  
  Description   The objectives of this Workshop are to demonstrate the benefits of relying on the Notifier Status, PON Exception, and CLEC Ticket Entry tools and to introduce a new NMC Ticket Entry option designed to allow CLECs to directly enter inquires to the NMC. The workshop will emphasize how easy the tools are to use and how they improve productivity.  
  Date   3/22/2005    
  Verizon Local Ordering Workshop - East and West  
  Description   This workshop will provide an overview of Verizons Wholesale Web site including a review of Ordering Local Services and Global ICONs. This tour will illustrate the valuable resources, which are available on the web site today, designed to assist you, to successfully submit transactions to Verizon.  
  Date   1/26/2005    
  Documents   EnhancedAgenda1-26-05wkshpURLs.doc