800 Database Access Service
Overview
Forward Momentum for Toll-Free Calls
Connecting customers' toll-free calls is a seamless maneuver with Verizon's 800 Database Access Service. Service providers build customer confidence and a profitable revenue stream by delivering a service that's in demand.
Verizon's 800 Database Access Service forwards toll-free calls to a telephone switching point for completion at desired destinations. Plus, the service flexes to your customers' needs. For example, our vertical feature package enhances your capabilities by routing calls to different locations based on criteria such as time-of-day, date, geographic origin, amount of network traffic or percent of allocation. You can define emergency routing for customers who request it. And, Verizon can route calls to end users as well as to your network.
How It Works
When an 8xx number is dialed, a Verizon access tandem receives the call, queries our database for the carrier identification code and routes the call to the appropriate IXC. In turn, the IXC terminates the call at its proper destination.
Benefits
- 800 Database Access Service is backed by Verizon reliability to give you and your customers optimum performance and use of a powerful database that we maintain for you.
- Redundancy in Verizon's network configuration provides for additional stability and reliability in performance.
- A variety in functionality enables you to serve more customers' needs.
- Eliminates the need for you to maintain your own databases.
Applications
- 800 Database Access Service enables your call center customers to improve their customer service and call management efficiency.
- 800 Database Access Service is economical for you to offer your customers who need a toll-free number for access to voice mail messaging.
- Our service is convenient and affordable for you to offer to your customers who use fax on demand applications.
- You can use this service for your customers who want an easily remembered vanity number for their businesses.
Toll Free Database Access Services
Description
Toll-free Database Access Service in Verizon-South, 800 Database Access Service in Verizon-North, and 8XX Data Base Query Service in Verizon West are the same product but offered under different names.
800 Database Access Service identifies and routes toll free 800-type (i.e., 800/888/877/866/855) long distance calls originating from end users to the appropriate 800 service provider. When a subscriber dials a toll-free call, the originating switch queries the Verizon Toll Free SCP. Upon locating the 800-type number, the SCP returns the information the switch needs to route the call to the appropriate long distance carrier or POTS number. By subscribing to the premium version of 800 Database Access calls can be routed to different locations based on time of day, day of week, originating call number, etc.
Availability
800 Database Access Service is offered on a national basis through SS7 connectivity.
Pricing
The description and applications of rates for the 800 Database Access product can be found at the following tariff sites:
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For Verizon East areas, see Verizon FCC #1, Section 6 as Toll Free Database Access Service.
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For Verizon West areas, see Verizon FCC # 14, Section 4 as 800 Data Base Query service.
Features
The Vertical Feature Package allows you to route calls to different locations based on your needs. You can choose to route calls to different locations based on such criteria as time of day or week, date, geographic origin of the call, current amount of network traffic or percent of allocation.
You can also choose to route calls differently in the case of an emergency. Additionally, you can have Verizon route calls to an end-user rather than just into your network.
Applications
How does Toll-free Database Access Service benefit you?
- Toll-free number service provided to end-users with minimal hassle and expense--Verizon maintains a complete database for you
- Toll-free calls forwarded in a variety of ways to provide optimal service
- Reliability ensured by identical back up databases
What are some end-user applications?
- Customer service call center
- Voice mail check-in number
- Fax on demand
- An easy-to-remember toll-free number for customers to use (e.g., 1-800 FLOWERS)
When a caller dials an 800 number, the call follows this path over the network:
- Verizon's end office or access tandem receives the call
- The end office or access tandem queries Verizon's regional 800 Database and receives the CIC (Carrier Identification Code)
- The CIC allows Verizon to route the call to the appropriate Carrier, which then routes the call to the appropriate 800 number subscriber.
