International Toll Free Service

Why Verizon?

International Toll Free Service (ITFS) provides your non-U.S. customers, or U.S. customers that are traveling, access to businesses in the United States at no charge to the caller.


" ITFS is a great way for you to provide a toll free phone number for customers calling back to the US from virtually anywhere abroad."

Product Manager - Donna Pero


International Toll Free Service (ITFS) provides your non-U.S. customers or U.S. customers that are traveling, access to businesses in the United States at no charge to the caller. ITFS gives you the opportunity to increase billed international minutes and provide other international voice products. With service available from more than 75 countries, ITFS is a convenient way for U.S. businesses to establish or expand international presence. Verizon's International Toll Free Service (ITFS) portfolio offers a robust set of international inbound features and value-added services capable of satisfying your inbound voice calling needs. Non-U.S. Terminations are offered under Verizon Global Business Line service.


ITFS with Basic Toll Free Service

Carrier Origination provides facilities based service providers with a cost-effective solution for their dedicated international toll-free traffic. Toll-free calls originate within the available non-U.S. locations and are passed to the Verizon Network for final termination on your network in the contiguous 48 United States. Dedicated-access locations are connected to Verizon's nearest point of presence in the U.S. via DS1 (or greater) access.

IITFS End User Dedicated Toll Free

End-User Dedicated Toll Free service provides a cost-effective solution for your customers by providing toll free service that originates from the calling party in a non-U.S.location and is terminated by Verizon to a dedicated access line between your customer's premise equipment in the U.S. and the Verizon nearest Point of Presence (POP) in the U.S. Dedicated-access locations in the U.S. are connected to Verizon's nearest point of presence in the U.S. via DS1 (or greater) access.

ITFS Switchless Toll Free

ITFS Switchless Toll Free Service provides end-to-end call origination and termination for you. You do not have to own a switch in order to resell this service to your customers. Verizon originates and terminates the toll free traffic for you. No expensive customer equipment is necessary as your customer's toll free number is automatically routed to the Verizon Network. Traffic is originated from anywhere in the United States, Puerto Rico, the US Virgin Islands and Canada, for termination to the end user's ANI or premises equipment in the contiguous 48 United States.

ITFS with Advanced Toll Free Service

Advanced Toll Free Service is one of the most complete inbound transport services available. Featuring a wide variety of routing options, ATF is provided on one of the most reliable platforms in the industry. In addition to having a robust service, Advanced Toll Free offers advanced management and reporting tools to help you manage your service and expenses. The flexibility and sophistication of Advanced Toll Free Service allow you to accommodate your customers' most complex applications while providing one of the best values in the industry.

ATF - Dedicated Carrier Origination

Toll-free calls originate within the available non-U.S. locations and are passed to the Verizon Network for final termination on your network in the contiguous 48 United States. The ITFS calls will terminate either to your dedicated-access locations which are connected to Verizon's nearest point of presence in the U.S. via DS1 (or greater) access or to a Verizon dedicated access line between your end-user customer's premise (PBX) in the U.S. and Verizon's nearest point of presence in the U.S. Dedicated Access Lines can be any of the following: Voice grade dedicated access lines, T-1, Primary Rate Interface (ISDN).

Switchless Toll Free (Common Business Line)

Provides end-to-end call origination and termination for your customers. You do not have to own a switch in order to resell this service to your customers. Verizon originates ITFS calls and terminates the toll free traffic for the customers. No expensive customer equipment is necessary as end user's toll free number is automatically routed to the Verizon Network.

Basic Toll Free - ITFS Features

Feature

Switchless TF

Carrier Origination

End User Dedicated TF

 Canadian Origination (stand alone)

x

x

x

  Hawaii Termination

x

 

 

 ISDN ANI Delivery - Dedicated Terminations only

 

x

x

 Dialed Numer Identification Service (DNIS) - Dedicated Terminations only

 

x

x

 Hardware Answer Supervision

x

x

x

 Two-Way Trunks

 

x

x

 Integrate Voice/Data trunks

 

x

x

 SS7

 

x

x

 Multiple Invoice Delivery Options

x

x

x

 Delivery CDR Delivery

x

x

x

 Weekly CDR Delivery

x

x

x

 Monthly CDR Delivery

x

x

x

 DAL/Trunk Utilization Repoart

 

x

x

 Price Quote System

 

x

x

 

Advanced Toll Free - ITFS Features

Feature

Carrier Origination

Switchless Toll Free

 Extended Call Coverage

x

x

 Canadian Origination

x

x

 Open Borders Coverage (TF Termination to or within Canada)

x

x

 International Toll Free Service (ITFS0

x

x

 Universal International Free Phone Number Service (UIFN)

x

x

 Global Business Line (TF TErmination to non-U.S. location)

x

x

 Disconnect Message Referral

x

x

 Dialed Number Identification Serivce (DNIS) - Dedicated Terminations only

x

 

 ID Codes

x

x

 Accounting Codes

x

x

 Network Call Redirect (Route Completion Overflow)

x

x

 Routing Feature:

Percentage Allocation Routing

Geographic/Point of Call Routing/Exchange Routing

Time of Day/Time Interval Routing

Day of Week Routing

x

x

 Holiday/Day of Year Routing

x

x

 Call Area Selection/Tailored Call Coverage/Call Blocking

x

x

 Alternate Routing

x

x

 Super Routing

x

x

 Enhaced Call Routing (ECR)

Menu Routing

Message Announcement

Announce Connect

Database Routing

Advanced Database

Busy Ring No Answer

Take Back and Transfer

Caller Take Back/Caller Give Back

Survey

Advanced Speech Recognition

(Host Connect, Gateway Connect can be reviewed on an individual basis)

x

x

 Hardware Answer Supervision

x

x

 Multiple Invoice Delivery Options

x

x

 Monthly CDR Delivery

x

x

 On-line Oder Management

x

x

 DAL/Trunk Utilization Reporting

x

x

On-line Trouble Management

x

x

  Verizon Customer Center Tools

x

x

 

Availability

Long Distance Inbound services are available throughout the Verizon footprint. Please contact your Verizon sales team for specific ITFS country and product availability.

Pricing

Verizon Wholesale offers customers competitive usage rates on a per country basis to help you manage your long distance services. Please contact your Verizon sales team for more information and to discuss rates and charges.

To learn more about this service, please contact us or call your account manager today.


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