Wholesale Advantage DSL

Overview

Sell Our Line to Boost Your Revenue

Wholesale Advantage DSL (WA DSL) lets you offer customers one of the most sought after high-speed Internet connections and ISP services available in the market today - Verizon Online DSL - to your customers at competitive rates. As a premiere service offering, you can support the bundling needs that are so valuable to you and your customers, while reducing competitive churn. With WA DSL your customer loyalty increases, enhancing the "stickiness" to you as a provider of services - a great way to help boost your revenue!

Give your customers what they demand for quality, high-speed Internet and ISP services with Verizon WA DSL. With Verizon Online as the ISP, customer support services like CPE fulfillment and Tier 1 technical support, this is the true turnkey solution you've been looking for.

Three WA DSL connection speeds - up to 768 kbps downstream/128 kbps upstream, up to 384 kbps downstream/384 kpbs upstream or up to 3 mbps downstream/768 kbps upstream - allow you to attract new business from both consumer and business market segments.

Residential subscribers receive up to nine Verizon Online email addresses or up to 10 MSN or Yahoo! addresses per account. Each primary account has 30 megabytes of mailbox storage and 10 megabytes per secondary account.

Business Basic accounts come with 10 Verizon Online email addresses, 30 megabytes of mailbox storage per primary account and 10 megabytes of mailbox storage for each secondary account. Business Static IP subscribers receive the benefits of basic as well as Static IP addressing and 20 megabytes of personal web space.

How It Works

Verizon's WA DSL service allows your company to make the sale to your end user and to perform the ordering, billing and collection functions to get fast Internet connections and ISP functionality. You simply send Verizon a Local Service Request for customer orders, bill your customers for service - plus an administrative fee, if you like - and collect the charges.

Verizon verifies your subscribers' order status via email and voicemail. We fulfill the CPE requirements with a DSL self-installation kit that includes everything subscribers need for your service. And, when subscribers need tech support, you can choose to have them call you and then do a "warm transfer" to Verizon for support, or have customers call Verizon directly for help.

Benefits

  • Verizon pays you a one-time bounty for selling residential 3.0M service to subscribers who maintain the service for a minimum of 60 consecutive days.
  • Verizon Online DSL is a popular product, so adding it to your portfolio helps to build your reputation as a full-service provider within your marketplace.
  • Verizon's track record for reliability backs your offerings with the performance and dependability that your customers demand.
  • Verizon's pricing structure for WA DSL positions you as a strong contender for subscriber orders among your competition.
  • Wholesale Advantage DSL includes customer support services such as CPE fulfillment and Tier 1 technical support for a true turnkey solution.

Applications

  • Encourage subscriber satisfaction and retention by offering WA DSL from your company as the better resource for telecom solutions.
  • Promote WA DSL to subscribers as a tool for increased productivity and communicating more efficiently.
  • Sell WA DSL as a means for your subscribers to share files, transport graphics and photo files, and conduct research - fast.
  • Suggest WA DSL as the perfect solution for listening to music, attending videoconferences, gaining remote network access and enabling audio and video streaming.

Line Up New Customers

Answer the need for speed for both residential and business customers with WA DSL from Verizon. It's your line to new business, competitiveness and becoming a more single source telecom service provider.

Description

Verizon Online is offering WA DSL through Verizon Partner Solutions as an optional service to its Verizon Wholesale Advantage customers. WA DSL will provide the Wholesale Advantage customer with access to Verizon Online consumer and business DSL services. This offer is available to the Advantage customer under an agency agreement. Under this agreement the Advantage customer will act as a marketing, ordering, billing and collection agent for Verizon Online, using the Local Service Request (LSR) to place orders for the service; and billing and collecting the charges for the product from the end user.

Availability

WA DSL is currently available in Verizon East Footprint (NY, CT, MA, RI, ME, NH, VT, NJ, PA, DE, MD, DC, VA, WV - fGTE in PA and VA excluded), via a sales agency agreement with Verizon Online, to any CLEC that has signed a Wholesale Advantage Agreement. Please contact your account manager for details regarding this agreement.

Pricing

Month to month and annual pricing plans are available.

30-Day Money Back Guarantee

Verizon Online provides a 30-day money back guarantee on its DSL services. Verizon Partner Solutions will credit all Wholesale Advantage (WA) DSL monthly and one time charges if the end user cancels service and the CLEC issues a Local Service Request within 30 days of service activation. For Consumer DSL, the end user must return any discounted equipment (modem, Gateway) to Verizon Teleproducts to avoid Verizon Partner Solutions charging the WADSL account for the equipment.

To cancel service (Business DSL):

  • CLEC issues a Local Service Request within 30 days of service activation to disconnect service on behalf of the end user

To cancel service and return equipment (Consumer DSL):

  • CLEC issues a Local Service Request within 30 days of service activation to disconnect service on behalf of the end user
  • CLEC submits an online Return Authorization Form.

  • Verizon Teleproducts will send a pre-paid shipping label to the end user for the return of the equipment
  • If the equipment was originally provided at no charge, Verizon Teleproducts will close out the account upon the receipt of the returned equipment
  • If the equipment was discounted, Verizon Teleproducts will arrange for any appropriate credits to the WADSL account

For further details on returning equipment, see Return Authorization Guidelines.

Features

WA DSL with Verizon Online Agency Agreement Service Features:

With WA DSL you are now positioned to offer voice with digital data and ISP services from Verizon Online to your consumer and business customers. Consumer and Business ISP features are:

  1. Verizon Online Consumer DSL Offering
    1. DSL Transport speed
    2. E-mail addresses nine (9) with Verizon.net, and ten (10) each with Yahoo or MSN
    3. Verizon Mailbox storage from Verizon Online, Yahoo or MSN
      1. Verizon Online email service of 30 megabytes for the primary account and 10 megabytes for the secondary accounts.
      2. Yahoo and MSN email service of 2 Gigabytes for the primary account and secondary accounts.
    4. Personal web space is 10 megabytes.
    5. DSL CPE (modem or gateway) (optional at additional charge)
    6. DSL self-install kit. The DSL self-install kit contains the micro-filters, user guide, and Client Software
    7. Client Software (including installation software and portal)

  2. Verizon Business DSL , Basic, Dynamic IP
    1. DSL Transport speed
    2. E-mail addresses (ten (10) with Verizon.net)
    3. DSL CPE (modem or gateway) (optional at additional charge)
    4. Client Software (including access to the Verizon Business Portal and content)
    5. Dynamic IP addressing

  3. Verizon High Speed Internet for Business 384 kpbs and 3.0M, Static IP
    1. All of the features shown in items 2, above, and
    2. 20 megabytes personal web space
    3. Static IP addressing (in lieu of Dynamic IP addressing)
      1. One Static IP address (included with service) or,
      2. Multiple blocks of Static IP addresses, available in quantities of 5, 13 or 29 only.

Verizon will offer WA DSL with Verizon Online with three "up to" speeds:

  1. DSL Transport - connection speeds up to 384 kbps downstream and 384 kbps upstream

  2. DSL Transport - connection speeds up to 768 kbps downstream and 128 kbps upstream

  3. DSL Transport - connection speeds up to 3.0 mpbs downstream and 768 kbps upstream

          

    - If an end user is provisioned at 768K or 1.5M, the Advantage customer must advise the end user during the sales process

These data speeds are maximum speeds, and actual connection and throughput speeds may be lower due to the impact of loop distance, line condition, internal wiring, the server speeds of websites visited on the Internet, modem technology and other factors. Therefore, Verizon does not guarantee performance levels, including data speeds, throughput, data security and packet loss or other aspects of the service.

Detailed Information

Limitations

East POTS Lines Only

WA DSL is available in the former Bell Atlantic areas of Verizon and on POTS line types only.

FTTP/ FiOS

Wholesale Advantage voice services are not available on FTTP/ FiOS, therefore, WA DSL will not be available on any FTTP/ FiOS services.

Line Splitting Arrangement

WA DSL is only available under a line splitting arrangement on an underlying Wholesale Advantage Voice Service line.

Trouble Administration / Trouble Reporting

  1. Problems with the voice service should always be created through electronic interfaces (LSI-TA, EB, and TAXI).
  2. Problems with the data service have to be reported by the end user or by the CLEC with the end user on the line to Verizon Online. The Consumer Verizon Online contact number is 800-567-6789. The Business Verizon Online contact number is 888-649-9500. The End User must have access to the equipment (i.e., modem or router, PC, software) and be available for trouble isolation when calling Verizon Online.

Requests for Status

  1. The CLEC can obtain status on a voice trouble ticket through any of the electronic interfaces.
  2. The CLEC can obtain status on the DSL data service by calling the Regional CLEC Maintenance Center (RCMC). (The CLEC should not have the End User on the line when calling the RCMC)
  3. The CLEC should indicate that the status request is for a DSL TN to eliminate confusion or incorrect ticket searches by the RCMC.

Escalation Requests

  1. The CLEC can request an escalation by calling RCMC Customer Care. (The CLEC should not have the End User on the line when calling the RCMC).
  2. The CLEC should indicate that the escalation is for a DSL TN to eliminate confusion or incorrect ticket searches by the RCMC.

Out of Service

In the event an end user initiates an out of service claim, the CLEC must obtain preauthorization by contacting a Verizon Online Billing representative on 800-267-0682, prior to submitting an out of service claim to the Wholesale Billing Claims Center. Upon approving the claim, the Verizon Online representative will provide the CLEC with a trouble ticket number to reference when submitting a claim to the Wholesale Billing Claims Center.