Wholesale Advantage Voice Mail Service

Overview

Stay in Touch and On Top in Your Markets

Wholesale Advantage Voice Mail affords your customers competitively priced call answering solutions - at work or at home. Entice new subscribers with voice mail convenience for staying in touch while they are on the go.

Residential Wholesale Advantage Voice Mail features* include:

Audible Message Waiting Indication - a stutter dial tone indicates that voice mail messages await retrieval from your customer's mailbox
Automatic Password Entry - your customers can establish a unique password to secure voice mail messages
Customer Controlled Ringing - your customer can set the number of rings before an incoming call is forwarded to their voice mail box
Personal Greeting - your customers can customize their outgoing messages
Remote Message Retrieval - your customers can retrieve their voice mail messages from any touchtone phone
Standard Greeting - this is the default greeting if your customer chooses not to establish a Personal Greeting
Time and Date Stamp - records the date and time that incoming voice mail messages were received

Residential Wholesale Advantage Voice Mail can be enhanced with these optional Wholesale Advantage Voice Mail features*:

Mailbox Messaging per Mailbox Destination - your customers can send, copy and reply to voice mail messages from other Wholesale Advantage Voice Mail customers within their regional calling area (LATA)
Pager Notification - your customers' pagers will sound when new messages are left in their voice mail box
Reminder Calls - your customers can receive personally recorded messages up to 30 days in the future
Reminder Message - your customers can record messages for delivery up to a year into the future
Visual Message Waiting Indication - the message waiting lamp on a customer's phone will illuminate when voice mail messages are waiting
Wake-Up Call - your customers can receive calls at personally scheduled times

Standard Wholesale Advantage Voice Mail features* for business customers include:

Alternate Greeting/Extended Absence Greeting - your customer can establish a greeting separate from their Personal Greeting for longer absences from the office
Audible Message Waiting Indication - a stutter tone indicates that voice mail messages await retrieval from your customer's mailbox
Auto Play Messages - your customers can listen to new/saved messages sequentially without additional input
Busy Greeting - your customer can establish a greeting as an alternative to their Personal Greeting, which plays when the phone line is busy and automatically forwards the incoming call to the voice mail box
Password - your customers can establish a unique password to secure voice mail messages
Remote Message Retrieval - your customers can retrieve their voice mail messages from any touchtone phone
Save/Discard/Reply - instructs subscribers on message retrieval and processing
Scan Messages - your customers can select the messages they wish to hear from among those in their voice mail box

Business Wholesale Advantage Voice Mail can be enhanced with these optional Wholesale Advantage Voice Mail features*.

Alternate ID Mailbox (New England)/Multiple Number Service (New York) - your customers can link up to five additional Wholesale Advantage Centrex lines to one voice mail box
Call Reminder - your customers can receive personally recorded messages up to 30 days in the future
Call Wake-Up - your customers can receive calls at personally scheduled times
Extended Personal Greeting - your customer can record a personal greeting up to three minutes in duration
Mailbox Messaging Per Mailbox Destination - your customers can send, copy and reply to other Wholesale Advantage Voice Mail customers within their regional calling area (LATA) on a pay-per-use basis
Multiple Number Service (Verizon South only)- your customers can direct up to 11 phone numbers to one voice mail box
Outdial Notification and Delivery - your customers can send new voice mail message notifications to phone numbers that they specify
Pager Notification - your customers' pagers will sound when new messages are left in their voice mail box
Reminder Service - your customers can record messages for delivery up to a year into the future
Special Delivery - your customer will be notified anywhere in the regional calling area (LATA) when new messages arrive

How It Works

Wholesale Advantage Voice Mail is available with Wholesale Advantage residential and business POTS, Centranet, Centrex and Remote Call Forwarding line types*.

Verizon's service is central-office based to efficiently receive, store and retrieve voice mail messages from any touchtone phone. A stutter dial tone and/or an illuminated phone light tells subscribers when messages are waiting.

Subscribers can choose from single or multiple mailboxes. Personal greeting lengths and mailbox storage options* depend upon the type of line service in your area and the geographic location of subscribers.

Benefits to Your Company

Verizon's support and service excellence can promote customer satisfaction and customer loyalty for your company.
Wholesale Advantage Voice Mail expands your service offerings to help round out your product portfolio
Wholesale Advantage Voice Mail is central-office based to provide your subscribers with superior voice quality messaging and reliable phone answering options.

Applications for Your Customers

Wholesale Advantage Voice Mail can be promoted as a tool for increasing productivity and communicating more efficiently.
Wholesale Advantage Voice Mail can be used by your customers to eliminate busy signals and missed calls.

It's the Right Answer

Wholesale Advantage Voice Mail can provide your customers with the means to manage their phone messaging needs, at competitive prices that can help you grow your business.

* Specific mailbox capacities and Wholesale Advantage Voice Mail features and functionalities vary depending upon availability, service type and geographic area. Call your Account Manager for details in your market.

Description

Wholesale Advantage Voice Mail Service answers an incoming call when the line is in use or when the end user cannot answer. An interrupted dial tone indicates to the end user that a message is waiting in that end user's mailbox.

In Verizon West, the Wholesale Advantage Voice Mail Service IOSC includes Call Forwarding Busy Line and Call Forwarding Don't Answer. In Verizon East (North), the Wholesale Advantage Voice Mail USOC includes the Call Forwarding Busy Line and/or Call Forwarding Don't Answer features. In Verizon East (South), the Wholesale Advantage Voice Mail USOC does not include call forwarding features; therefore, a call forwarding arrangement must be ordered along with the appropriate Wholesale Advantage Voice Mail USOC. A CLEC that has executed a Wholesale Advantage Agreement will incur local usage charges in connection with the Wholesale Advantage line when messages are forwarded to the mailbox and when the end user calls to retrieve their messages from the Wholesale Advantage line.

Availability

Wholesale Advantage Voice Mail Service is available throughout the Verizon footprint, as long as the CLEC has signed both a Wholesale Advantage Agreement and a Voice Mail Amendment.

Service Types

Wholesale Advantage Voice Mail Service is available only in connection with the following Wholesale Advantage line types:

Residential and Business POTS
Centranet (in Verizon West)
Centrex (in Verizon East)
Remote Call Forwarding (RCF) (where available in Verizon West, North)

Pricing

Pricing terms are included in the contract and the amendment.

Features

Types of Voice Mailboxes

Residential/Home Voice Mail

The service will answer a call with the end user's greeting.

In Verizon East

In ME, NH, VT, MA, RI, NY and CT

The Wholesale Advantage Standard Single mailbox has a capacity of receiving up to 30 2-minute messages. The allowable greeting length is 45 seconds.
The Wholesale Advantage Multiple mailbox has a capacity of receiving up to 50 2-minute messages. The allowable greeting length is 45 seconds.

In NJ, PA, DE, DC, VA, WVA

The Wholesale Advantage Home Voice Mail Standard Single mailbox has a capacity of receiving up to 30 or 45 2-minute messages. The allowable greeting length is 45 seconds.
The Wholesale Advantage Home Voice Mail Multiple mailbox has a capacity of receiving up to either 30 or 45 minutes of total message time, depending on the type of Multiple mailboxes ordered.

In Verizon West

Wholesale Advantage Standard Residential Mailbox:

The Single mailbox has a capacity of receiving up to 30 2-minute messages; except in the areas where Verizon has upgraded to the ORYX Voice Mail Platform, which has a capacity of receiving up to 30 3-minute messages.
The allowable greeting length is 2 minutes. Standard Residential Mailbox also includes Wake-Up Service and Reminder Messages.

Wholesale Advantage Basic Residential Mailbox:

The Single mailbox has a capacity of receiving up to 20 2-minute messages; except in the areas where Verizon has upgraded to the ORYX Voice Mail Platform, which has a capacity of receiving up to 20 3-minute messages.
The allowable greeting length is 2 minutes.

CLECs may select either option (Wholesale Advantage Basic or Wholesale Advantage Standard Mailbox) in most locations. Select here to view any exceptions, where the Wholesale Advantage Basic Mailbox is the only selection available. The file is updated periodically as changes occur.

Business Voice Mail

The service will answer a call with the end user's greeting. There is no limit on the length of the caller's message, provided there is storage time available.

In Verizon East

In ME, NH, VT, MA, RI, NY and CT:
Wholesale Advantage Business Call Answering (POTS):

The Wholesale Advantage Call Answering Multiple mailbox has a capacity of receiving up to 40 2-minute messages. The allowable greeting length is 45 seconds.
In NH, VT, MA, RI and CT, the multiple mailboxes consist of a main mailbox and 8 sub-mailboxes.
In NY and ME, the multiple mailboxes consist of a main mailbox and 4 sub-mailboxes.
Callers can leave messages for either the main mailbox or any of the sub-mailboxes. Each sub-mailbox has its own password and greeting.

Wholesale Advantage Centrex Voice Messaging

The Wholesale Advantage Centrex Business Call Answering Single mailbox can hold up to 30 messages of up to 2 minutes in length.
Centrex Voice Messaging Multiple Mailbox:

In NY, there is no limit to the number of mailboxes.
In New England, callers can have 1-50 mailboxes within the Centrex group.
The Wholesale Advantage Centrex Multiple mailbox (in New England) can hold up to 40 messages of up to 2 minutes in length.

The Multiple mailboxes consist of a main mailbox and 8 sub-mailboxes.
The main mailbox and the 8 sub-mailboxes share the storage time.
Storage is allocated on a first come/first served basis. This total includes new messages in all the individual mailbox extensions from incoming callers and any saved messages.

In NJ, PA, DE, DC, VA, WVA: POTs and Centrex
The Wholesale Advantage Business Voice Mail Single mailbox has a capacity of receiving up to either 30 or 45 minutes of total message, depending on the type of Single mailbox ordered.

The subscriber can record a 30-second greeting for callers.
All saved messages will be automatically purged after 30 days. There is no time limit on storage of new messages.

The Wholesale Advantage Business Voice Mail Multiple mailbox has a capacity of receiving up to either 30 or 45 minutes of total message time, depending on the type of Multiple mailboxes ordered.

The Main mailbox and the 8 sub-mailboxes share the storage time. Storage is allocated on a first come/first served basis.
The Multiple mailboxes consist of a main mailbox and 8 sub-mailboxes.
The subscriber can record a 45-second greeting for the main and a 45-second greeting for each of the 8 sub-mailboxes.
All saved messages will be automatically purged after 30 days. There is no time limit on storage of new messages.

In Verizon West

Wholesale Advantage Standard Business Mailbox:

The caller may leave a recorded message of up to 2 minutes in length.
The Single mailbox has a capacity of receiving up to 30 2-minute messages, which can be stored for up to 30 days.
The allowable greeting length is 2 minutes.

Wholesale Advantage Basic Business Mailbox:

The allowable greeting length is 2 minutes.
The basic mailbox is not available on Centranet.
The Single mailbox has a capacity of receiving up to 20 2-minute messages.

CLECs may select either option (Wholesale Advantage Basic Business or Wholesale Advantage Standard Business Mailbox) in most locations. Select here to view any exceptions, where the Wholesale Advantage Basic Mailbox is the only selection available. The file is updated periodically as changes occur.

Wholesale Advantage Residential Voice Mail Features: Select here to see the features that are available on Wholesale Advantage Residential Voice Mail.

Wholesale Advantage Business and Centrex Voice Mail Features: Select here to see the features that are available on Wholesale Advantage Centrex and Business Call Answering.

Optional Features: Select here to view detailed information for the Wholesale Advantage Optional Features.

Detailed Information

Wholesale Advantage Voice Mail Tips

In the SC3100 Platform, when callers leave messages or when the end user sends messages, they will receive a warning tone 15 seconds before the end of the recording time.
The end user must set up their Voice Mail for the first time from the telephone number that has the mailbox attached to it.
Must have a 12-button touch tone or tone signaling capable telephone.
The ring cycle is the timing mechanism in the switch that determines when an unanswered call is forwarded. The default ring cycle is set at 4. The caller may hear several rings in addition to the ring cycle that has been designated. In Verizon South, the end user can change the ring cycle via Voice Mailbox prompts. In New York and New England, CLECs can issue an LSR to change the ring cycle. The ring count can be any number between 2 and 9 (this may vary by jurisdiction). In Verizon West, the optional Customer Controllable Ringing feature can be ordered which will allow the end user to change the ring cycle any time by using their keypad.
The end user may retrieve inadvertently erased messages under certain circumstances. : Before exiting the message box, the end user will be given the option to hear any erased messages. At that time, the end user may again listen and save the message. Erased messages are not retrievable once the end user exits the service.
If the end user has Call Waiting and ignores the tone, all calls will forward to the mailbox.
In Verizon West, if a Basic Mailbox is upgraded to a Standard Mailbox, the CLEC may be required to remove the old and rebuild a new mailbox. All un-retrieved messages in the old mailbox may be lost and the greeting may need to be re-recorded on the new mailbox. The end user should be advised to retrieve all messages prior to the due date as a precaution.
In Verizon West, RCF to a mailbox allows one call to forward to the mailbox at a time. If additional simultaneous calls are required, additional RCF paths must be purchased. NOTE: California Only: RCF with Voice Mail is available only with Standard Mailboxes.
RCF in New York and New England - When the RCF and the target numbers are in the same Central Office, the CLEC must order a mailbox on each line. If the RCF and the target numbers are in different Central Offices, the CLEC only needs to order a mailbox on the target number.

Customer Controllable Ringing Instructions (Verizon West)

If the end user orders the Customer Controllable Ringing feature, they can choose any number of rings between 2 and 9. The ring cycle can be changed any time by using the keypad:

Lift the handset, press 58#
If you hear 3 short dial tone bursts, followed by continuous dial tone

After 3 bursts, enter the number of rings from 2-9.

In some locations you must press *58

If you hear a normal dial tone, the system is prompting you to enter the number of seconds you want your phone to ring
Hang up head set

Getting Started with Voice Mail

Voice Mail Access Number Lookup Tool

Select here to determine the Voice Mail access telephone number, based on the end user's telephone number.

Password Protection

Password protection provides the end user with the capability of establishing a personal password. The system assigns a temporary passcode. THE END USER MUST USE THE TEMPORARY PASSCODE THE FIRST TIME THEY ACCESS THEIR MAILBOX. THEY WILL NEED TO ACCESS THE MAILBOX THE FIRST TIME FROM THE TELEPHONE NUMBER WITH THE MAILBOX ATTACHED TO IT. The system will ask the end user to change the temporary passcode to a new 4-10 digit passcode of the end user's choice. The passcode can be changed at any time.

The default passcode varies based upon the Voice Mail platform. The default passcode will either be the last 4 digits or the last 7 digits of the telephone number.

If the end user forgets the passcode, the CLEC can reset it to the default passcode via the Voice Mail Password Reset tool. CLECs must register to use the password reset tool. There are two steps to registering:

Obtain an authorization code. Please send an email to: wholesaleaccesssupport@verizon.com and request an authorization code for establishing a Customer User Administrator (CUA).
Fill out and return the Customer User Administrator (CUA) Form.

This process requires a CLEC to designate at least one CUA to approve requests for sign on I.D.s. If a CLEC needs help registering as a user that CLEC can view the CUA training module. If you need help managing users, a CLEC can view the CUA training module. If a CLEC needs help registering as a user, that CLEC can view the Verizon SSO User Registration Training.

If you experience problems using the Password Reset Tool, you can report issue sending an email to: vmpwrsupport@core.verizon.com.