New York Wholesale Quality Assurance Plan (WQAP)

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New York Wholesale Quality Assurance Plan (WQAP)

Wholesale Quality Assurance Plan (WQAP) New York Wholesale Quality Assurance Plan - March 2007 Appendix A - Metric Help Desk Escalation Process Appendix B - Supporting Centers/Organizations Appendix D - Monthly / Annual Review Rationale Appendix E - WQAT Monthly Review Process Appendix F - Metric Change Control Process Appendix G - Sample Internal Field Director Attestation Letter Appendix H - Sample External Attestation Letter Appendix I - Glossary