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Systems, Web-based applications and Reports |
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Systems Support |
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Support services that enable CLECs to test applications, check system availability and manage changes.
OSS Interface Change Management
Change Management current meeting materials, meeting archives, system release information and related documents.
CTE Testing East
Verizon East CLEC Testing Environment (CTE) for testing of application-to-application interfaces.
PSCC
Verizon PSCC is the point of contact for CLECs concerning systems availability, exceptions, billing, system errors and trouble reporting.
Ticket Entry Tool
A customer may enter a trouble ticket on-line through the LSI/WISE CLEC "Self Service" Ticket Entry Tool. The Ticket Entry Tool is in LSI under Tools on the main menu screen, and in WISE as an option on the home page. All customers with access to LSI/WISE have
access to the CLEC Self Service Tool. This tool is designed
to allow customers to report troubles and create trouble tickets without calling the PSCC.
During the hours of 7AM to 8PM, Monday through Friday, a ticket submitted through the CLEC Self Service tool will reach a PSCC agent. Tickets submitted outside of those hours will be processed on the next business day.
System Availability East
2024 Wholesale Provisioning Availability Schedule
2023 Wholesale Provisioning Availability Schedule
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