About WISE
WISE is a server-based Verizon-provided application that allows CLECs/Resellers to send and receive Pre-Order, Order transactions using a web browser.
WISE Resources
There are a number of resources that can help you use WISE:
- Connectivity Guide
- Contact WISE
- Digital Certificates Help (click on this link and scroll to the bottom of the page)
- Ordering Local Services
- Sign Up for Alert Notification
- Training
- WISE Hours of Availability
- WISE System Availability Exceptions
- WISE User Guides
For questions or problems with logging into a WISE application or more information on digital certificates (click on this link and scroll to the bottom of the page) and connectivity issues, your internal technical support personnel may contact the Verizon Connectivity Team. (Note: Your Browser must be configured to send e-mail.)
For questions or problems with a WISE Application or if you need more information or assistance, please open a Trouble Ticket with the WCCC by using the Self Service CLEC Ticket Entry option in WISE or by calling the WCCC on 877-946-5222
Sign In
To establish a new WISE ID:
- Verify that your company has an active local customer profile in the Customer Profile Self-Service Tool (CPSST).
- Complete and submit the WISE Access Request Form "For Designated Company Super Users Only". (click on the above link and scroll to the bottom of the page).
Sign In Sign in Here once you have established a WISE account and have your digital certificate.
Establish & Maintain
To learn more about establishing a business relationship with Verizon Wholesale, view Establish & Maintain.
