Cause Codes for Verizon West (CA, NC, FL, TX) |
Code |
Description |
1xx | Plant / Equipment |
102 | Age/Deterioration/Corrosion |
103 | Out of adjustment |
104 | Overloaded Equipment |
105 | Blown Fuse |
108 | Out-of-box equipment failure |
109 | Plant/Service Incompatibility |
110 | Defective equipment |
111 | Routine/Inspection/Repair |
2xx | Weather |
201 | Lightning |
202 | Flood/Ice/Sleet/Snow/Mudslide |
203 | Hurricane/Tornado/Earthquake |
204 | Moisture/Wet |
205 | Severe Wind (other than 03) |
3xx | Employee/Processes |
301 | CZT/BZT-field |
302 | OSP Construction (Splicer) |
303 | Central Office Conversion Technician (COEI) |
304 | CZT-Central Office |
305 | Service Fulfilment - APC |
306 | Engineering (Cut Assigner) |
307 | Customer Care |
308 | Coin Collectors |
309 | Division Resource Management (DRM) |
310 | DBAC |
311 | BRC |
312 | NOC/AIN |
313 | EPG |
314 | Customer Contact (CCC/BSC/BCC) |
315 | DAC |
316 | NCSC |
317 | System Automation/Process |
318 | Database Service Admin Center (DSAC) |
319 | NOTD Data Base Management (DBM) |
320 | Branch Technician BDCC (BOB) |
321 | NOMC |
322 | BRPC |
323 | RCMAC |
324 | NCPC |
4xx | Customer |
401 | Physical Damage |
402 | Customer Cut/Damaged Drop (DMGD) May Req Bill |
403 | Failed Self Install |
405 | Other |
5xx | Foreign Work Person |
501 | Verizon Contractors |
502 | Utility Companies |
503 | Road and Building Construction / Maintenance |
504 | Other |
6xx | Miscellaneous |
601 | Fire (Bldg/Equip/Grass/Etc.) |
602 | Insects, Animals, Rodents |
603 | Vehicle |
604 | Power Burn/Influence |
605 | Commercial Power Failure |
606 | Trees |
608 | Other |
7xx | Vandalism |
701 | Theft/Malicious Damage |
8xx | FNMC |
829 | Power Outage/On Battery Power |
871 | Transmission |
872 | Ciena |
873 | Accessmax |
874 | Hardware Failure |
875 | Fiber Problem |