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Verizon Partner Solutions \ Doing Business \ Trouble Admin
Verizon Codes


Error | Trouble Type | Override Handle | Disposition North | Disposition South | Disposition West | Cause North | Cause South | Cause West | Test Result

Disposition Codes
Disposition Codes for Verizon North (CT, MA, ME, NH, NY, RI, VT)
Code Description Trouble Found Code
03xx VERIZON Wire 5-Facility
0371 Protector 5-Facility
0372 Ground Wire 5-Facility
0373 Radio Suppresser 5-Facility
0381/0382 Aerial Drop Wire 5-Facility
0383/0384 Buried Drop Wire 5-Facility
0385 Block/Bridle wire 5-Facility
0391-97 Network Interface 5-Facility
04xx VERIZON Cable Plant 5-Facility
040x Pair Transferred 5-Facility
041x Sheath, Case, End Cap, etc. 5-Facility
042x Closure/Splice Case 5-Facility
043x Terminal 5-Facility
044x Fiber Optic Cable 5-Facility
045x Fiber Termination 5-Facility
046x Fiber Splice 5-Facility
047x Pair Gain Analog 5-Facility
048x Pair Gain Digital 5-Facility
049x Cable Misc. (Pole, Guy, Trench, etc.) 5-Facility
05xx VERIZON Central Office 2 -CentralOffice
051x Switch 3-Switch Trouble
052x Translations (Software) 3-Switch Trouble
053/054x Frame (Hardware) 2-Central Office
055x Power Equip. 3-Switch Trouble
056x C.O. Misc. Equipment 2-Central Office
057x C.O. Special Svcs. Equipment 10-NonplanClassified
059x 2-Central Office
06xx Customer Action (end-user) 25-CustomerOperatingInstructions
061x Customer ROH (Receiver Off Hook) 25-CustomerOperatingInstructions
062/063x Customer Use of Features 25-CustomerOperatingInstructions
066x Customer - No Access 25-CustomerOperatingInstructions
07xx Test OK or Re-test OK 13-No Trouble Found
071x Tests OK 13-No Trouble Found
072x Re-tests OK 13-No Trouble Found
079x Closed by System 13-No Trouble Found
0715 Closed Out by CSR Req (CSR Cancel) 13-No Trouble Found
08xx Found OK in Central Office 27- CoFacilityTestedFoundOK
0800 C.O. Found OK - Frame 27- CoFacilityTestedFoundOK
0801 C.O. Found OK - Switch 27- CoFacilityTestedFoundOK
0802 C.O. Found OK - Translation 13-No Trouble Found
09xx Found OK Out (field after dispatch) 13- NoTroubleFound
091/093/094x Found OK Outside 13- NoTroubleFound
12xx CPE (Customer Premises Equipment - telephone sets) 4- CustomerProvidedEquipment
1201 CPE - No Access 4- CustomerProvidedEquipment
1207 UNE CLEC Access Needed to Serving Terminal 4- CustomerProvidedEquipment
1208 CLEC Access Needed to Serving Terminal 4- CustomerProvidedEquipment
1209 RESALE - No Access To NID 4- CustomerProvidedEquipment
121x   4- CustomerProvidedEquipment
1210 Dispatched Out/trouble proven into CPE/end user has basic wire maintenance plan 4- CustomerProvidedEquipment
1211 T/OK - CLEC/End User to CHK CPE-FE Close 26- TestedOKVerifiedOK
1216 DSLPS Contract - CPE Repaired- Billable 4- CustomerProvidedEquipment
1217 DSLPS Contract - No Access Dispatch Out - Billable 4- CustomerProvidedEquipment
1218 DSLPS Contract - No Trouble Found - Dispatch Out - Billable 4- CustomerProvidedEquipment
1219 DSLPS Contract - Misdirect - Dispatch Out - Billable 4- CustomerProvidedEquipment
1220 Dispatched Out on a demand dispatch/trouble proven into CPE 4- CustomerProvidedEquipment
1226 Wholesale Local Inside Wire/Jack Repaired - Time and Material Charges Apply 4- CustomerProvidedEquipment
1227 Wholesale Local No Access or Refused Access to the Inside Wire or Jack 4- CustomerProvidedEquipment
1230 Expedited No Trouble Found OK to NID - Dispatch Out- Billable 4- CustomerProvidedEquipment
1231 Wholesale(Resale) No Trouble Found - OK to NID - Dispatch Out - Proved to CPE- Billable 4- CustomerProvidedEquipment
1232 Wholesale No Trouble Found - OK To NID - Dispatch In -Billable 4- CustomerProvidedEquipment
1233 No Access to NID - Dispatch Out -Billable 4- CustomerProvidedEquipment
1235 Dispatched demand dispatch for cooperative test (OCC) 4- CustomerProvidedEquipment
1236 Misdirect - Dispatch Out -Billable 4- CustomerProvidedEquipment
1238 Misdirect - Dispatch In -Billable 4- CustomerProvidedEquipment
1239 Wholesale No Trouble Found - OK to NID - Dispatch Out -Billable 4- CustomerProvidedEquipment
1250 Party line service only/installed selective ringing module 4- CustomerProvidedEquipment
1257 Wholesale Local No trouble found on the Inside Wire or Jack 4- CustomerProvidedEquipment
1260 Expedited Misdirected - Dispatch Out -Billable 4- CustomerProvidedEquipment
1262 Expedited No Trouble Found -Dispatch In -Billable 4- CustomerProvidedEquipment
1264 Resold Dispatch In NTF - Good Leaving CO 4- CustomerProvidedEquipment
1266 Expedited Misdirected - Dispatch In -Billable 4- CustomerProvidedEquipment
1271 CPE - No dispatch 4- CustomerProvidedEquipment
1281 Dispatched Out/trouble proven to CPE/end user has enhanced maintenance plan 4- CustomerProvidedEquipment
1282 Dispatched Out/trouble proven to CPE/end user has full maintenance plan 4- CustomerProvidedEquipment
1291 Set/CPE Telesure Plus -Set Trouble 4- CustomerProvidedEquipment
1293 Dispatched Out/trouble proven to CPE/end user has data service with maintenance contract 4- CustomerProvidedEquipment
1294 VMS Not VZ facilities or equipment 4- CustomerProvidedEquipment
1296 Dispatched In/trouble not found within Telcos Central Office 4- CustomerProvidedEquipment
13xx CPW (Customer Premises Wiring)
1310 CPW - MSC+T&M 31- CpeCustomerResponsibility
1320 CPW - MSC Only 31- CpeCustomerResponsibility
1330 CPW - T&M Only 31- CpeCustomerResponsibility
1340 CPW - No MSC - No T&M 31- CpeCustomerResponsibility
State of Connecticut Only: State of Connecticut Only:
1365/1366 CPW - No MSC - No T&M 31- CpeCustomerResponsibility
1367 CPW - No MSC - T&M Only 31- CpeCustomerResponsibility
1371 CPW - No Dispatch/No Charges 31- CpeCustomerResponsibility



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