Verizon Partner Solutions | Common Abbreviations

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Common Abbreviations

	Trouble Descriptions

Term	Description	Abbreviation
No Dial Tone	The end customer does not have dial tone on this line.	NDT
Ring No Answer	When called line rings with no response.	RNA
Can't be Called	The end customer can not receive phone calls	CBC
Can't Call Out	The end customer can receive calls but can not make calls out.	CCO
Noisy	Noisy trainsmission or static on line.	NSY
Can't Break Dial Tone	The end customer cannot break dial tone to call out.	CBDT

	Test Results

Term	Description	Abbreviation
Open Out	Line tests open out	TST O/O
Line Crossed	Line tests crossed	XTALK, LN XED
Open In	Line tests open in	TST O/I
No Trouble Found	No trouble found on line	NTF
Test OK	Line tests OK	TOK

	Facilities Information

Term	Description	Abbreviation
Cable		CAB
Pair		PR
Cable & Pair	Identifies the facilities that Verizon has assigned to this end customer.	C/P
Circuit ID	Circuit Identifier	CKT ID
Associated Telephone Number	10-digit telephone number associated with the Telephone Number or Circuit ID for which the trouble ticket is being opened	ASC TN
Jack	Jack	JK
Port Information	Assignment Information	PRT
Splitter	Line Share Information	SPLT

	Products

Term	Description	Abbreviation
Call Waiting		CL WTG
Call Forwarding		CL FWD
Voice Mail		VM
Caller ID		CID

	Dispatch Direction

Term	Description	Abbreviation
Dispatch out	Dispatch technician to end customer's premise	DPO
Dispatch in	Dispatch technician to the Verizon Central Office	DPI
Demarcation Point/Network Interface Device		NID, DMARC

	End Customer Contact

Term	Description	Abbreviation
Access Hours	Indicates date/time availability for technician access	ACC
Access Hours	Indicates the earliest time the end user will provide access to a Verizon technician. Note Verizon requires a four hour access window	ACC 1-5p
No Access	No access to customer premise	NA
Verify	Verify information	VFY
Request Cooperative Testing	Cooperative testing requested	COOP TST
Apartment		APT
Basement		BSMT
Building		BLDG
End Customer Contact	End customer contact name	CC

	Other CLEC Information

Term	Description	Abbreviation
CLEC Trouble ticket number	CLEC internal trouble ticket identifier	TT
Close To Information	Close this ticket to	CL2
Contact Information	Contact	CNTCT
Additional		ADDL
Information		INFO
Miscellaneous		MISC
Emergency	Need emergency dispatch or rush dispatch due to emergency situation	EMER


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