This tool maps the Test Result Code to the Trouble Type Code and indicates a recommended Override Handling Code, which provides a dispatch recommendation to Verizon. The dispatch recommendation tells Verizon whether to dispatch a technician to the customer premise or to the Verizon Central Office.
For Trouble Ticket Create requests, Verizon requires users to fill in the following codes.
- Test Results (Line Test) Code
- Trouble Type Code
- Override Handle Code
These codes indicate the following to Verizon:
- Whether service on the line is affected (AS), or if the line is out of service (OS)
- Whether Verizon should dispatch a technician to the end customer's premises (Dispatch Out) or to the Verizon Central Office (Dispatch In)
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