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Click on this link Provisioning For Access Services for Verizon's Provisioning Availability Schedule.
Click on this link Provisioning For Access Services for Verizon's Provisioning Availability Schedule.
VIPTA is a web-based signoff procedure in which the customer needs to enroll to participate.
Once a field technician completes the physical installation of a new circuit and completes the required testing with a Verizon center tester, the tester will send the VIPTA email to the participating IEC customer. The VIPTA email includes all the order information and required test results that is normally provided over the phone.
VIPTA allows technicians to complete and turn up circuits utilizing a web-based email process rather than placing a phone call to the customer. This process eliminates hold time, testing time, and the need for most head to head testing on certain circuits. VIPTA permits the customer as well as Verizon to perform circuit turn up and acceptance 24 x 7. In addition, the customer is receiving turn-up information which is transmitted real time.
By agreeing to this process, no testing or direct communication will occur on date due between the Verizon technician and the IEC technician. Under this agreement, the IEC will accept an order as completed based solely on the test results between the Verizon technician and the Verizon outside technician. The circuits that are turned up this way must have a loop back device so head to head testing is not necessary.
- Test access resource difficulties that may compromise the accuracy of the test results.
- If there is no test access on a circuit the tester will need to revert to the manual process to test and turn up the circuit with the customer.
- DS1 or DDS circuits that do not have a smartjack at the customer location. The circuit requires a remotely loopable device to be eligible for turn-up utilizing VIPTA.
- UNE circuits
- DS3 circuit
-Record Order Activity
-Disconnect Order Activity
The customer will need an email address for receiving VIPTA email scripts. You will need to establish processes that support the receipt and testing of closed service orders via web-based server.
You may establish one email address and distribute the VIPTA email Test and Turn up scripts internally. Or establish email addresses or a distribution list so the email script will go to an individual tester(s) within your company.
"B" = Unnumbered Addresses in the West Only.
"C" = Used for Assigned House Number (AHN)in the East Only.
"D" =Descriptive Addresses in Pre Order Only (example Empire State Bldg, Manhattan, NY) using the descriptive address with the AFT of "D" will return the numbered street address to be populated on the SALI page in ASR Order Processing.
If AFT "D" is used in order processing, it is handled the same as "blank" and would require a numbered street address.
Note: For more information on the AFT field please see our SALI Job Aid
With the Quick Status Tool, you may obtain a detailed description of "where" a trouble ticket is in the Verizon Trouble Repair process. The VTAG Quick Status information is updated when there's a trouble ticket status change as well as when the Verizon Technician has provided customer notes to the ticket. You may view the Quick Status on open trouble tickets as long as the ticket is open. A trouble ticket is still available in Quick Status for 72 hours after the ticket is closed. After the 72 hours, please use the History and/or the Enhanced Status Inquiry Tools.
The Enhanced Status Inquiry (ESI) Tool allows you to view and determine the current status, or snap shot, on ALL of your company's open and./or closed trouble tickets in the Verizon Trouble Administration systems. This includes any trouble tickets that were opened through means accessible to the customer (manual or electronic). Open trouble tickets are available as long as the ticket is open, while closed trouble tickets are available for 45 days. The ESI Tool can be used most effectively as a reporting tool for a list of trouble tickets.
Incorrect Format |
Correct Format |
12/ABCD/345678//PA/ |
12/ABCD/345678/PA |
ABCD/345678/NJ (Some NJ circuits do not have prefixes.) |
/ABCD/345678/NJ |
If the logged in User is a: | and the Requested By UserID is: | VTAG displays Work List of: |
Normal User | Blank | Logged in User |
Normal User | User in same work group | Requested By |
Normal User | User NOT in same work group | Error Message:"User is not authorized to retrieve the requested records." |
Normal User | User's Supervisor | Work group of Supervisor |
Normal User | ALL in addition to the Search Criteria and Search information populated | All Users in Normal User's company |
Normal User | ALL in any other scenario than the Search fields populated | Error Message: "All" is not a valid entry for the Requested By field.Please input your Supervisor's ID to obtain the data you are requesting. |
Supervisor | Blank | Logged in User |
Supervisor | Normal User | Requested By |
Supervisor |
With the Quick Status Tool, you may obtain a detailed description of "where" a trouble ticket is in the Verizon Trouble Repair process. The VTAG Quick Status information is updated when there's a trouble ticket status change as well as when the Verizon Technician has provided customer notes to the ticket. You may view the Quick Status on open trouble tickets as long as the ticket is open. A trouble ticket is still available in Quick Status for 72 hours after the ticket is closed. After the 72 hours, please use the History and/or the Enhanced Status Inquiry Tools.
The Enhanced Status Inquiry (ESI) Tool allows you to view and determine the current status, or snap shot, on ALL of your company's open and./or closed trouble tickets in the Verizon Trouble Administration systems. This includes any trouble tickets that were opened through means accessible to the customer (manual or electronic). Open trouble tickets are available as long as the ticket is open, while closed trouble tickets are available for 45 days. The ESI Tool can be used most effectively as a reporting tool for a list of trouble tickets.