Overview

Help Your Way to Increased Profits
Be all that your customers expect from a Wireless Carrier. Verizon's Operator Assistance service puts another feather in your cap.

When your customers need dialing assistance or help completing a call, Verizon's Operator Assistance is at their command. We customize the service by playing your company name at the beginning and/or the end of an operator assisted call. Customers perceive your company as the one helping them. What a way to build loyalty!

Leveraging Verizon's network as your own gives you flexibility in serving customers. Operator Assistance mechanizes calls, provides operator handling and more. You help your customers and gain a new source of revenue all at the same time.

How It Works
Mechanized operator assistance automatically processes incoming calls without personal operator attention. Calls are billed on calling cards, to third numbers or as collect calls. Zero plus calls are verified as valid before connecting.

Operator handled calls provide live support for customers who make station-to-station, person-to-person, emergency and busy line interrupt/verification calls.

Add 121 Inward Service and Verizon operators will help operators from other carriers complete your customers' calls to Verizon subscribers.

Benefits

• Operator Assistance rewards you for helping customers by increasing your billable minutes of usage.
• Verizon's dependable network lets you add Operator Assistance immediately -- without a major investment.
• Our seasoned operators represent your company professionally by handling requests courteously and promptly. In fact, calls are answered in 10 seconds or less.
• Router diversity and redundancy in Verizon's network ensure that customers receive seamless service.

Applications

• Connect with Operator Assistance at the closest of our many service switches to minimize transport costs and maximize profits.
• Use your long distance provider of choice. Verizon returns Operator Assistance calls to you through the call completion trunk.
• Contract separately with Verizon to receive standard Exchange Message Records (EMRs) for the operator assistance messages we complete on your behalf. Then you can set the rate you charge customers for operator assisted calls.
• Subscribe to Verizon's Operator Assistance as a way to build customer loyalty, increase revenue and distinguish your company from competitors.

Let Verizon Help You Help Your Customers
It's hard to go wrong helping customers when they ask for it. Operator Assistance adds value -- for customers -- and to your bottom line.

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Operator Assistance (PDF format)

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