CLEC Test Environment (CTE) -The CLEC Test Environment (CTE) allows new entrant and new release testing via application-to-application interfaces. CLECs will be certified once testing has been completed to the satisfaction of the CLEC and Verizon.

Collocation -Collocation is the point of contact for existing collocation arrangements only. For additional information contact your Verizon Collocation Project Manager.

Connectivity Management Team (CMT) -The Connectivity Management Team (CMT) provides assistance to the CLEC community for access to Verizon for the purposes of transitting and receiving electronic messages to and from Verizon. If you have further questions they can be sent to Connectivity.Management.Team@verizon.com

Local Number Portability (LNP) Center -The Local Number Portability (LNP) Center is responsible for the resolution of NPAC message fallout between Verizon and the New Network Service Provider (NNSP). Before contacting the LNP Center, the NNSP should verify receipt of the Firm Order Confirmation (FOC).

National Market Center (NMC) Resale -The National Market Center (NMC) customer service team is your point of contact for local service requests (LSRs) that have been submitted for UNE, Wholesale Advantage (including Wholesale Advantage DSL), Resale and Directory Listing products. NOTE: Please contact the PSCC (877-946-5222) with questions on completing an LSR, system problems, error messages, missing EDI/LSI/WISE notifiers.

National Market Center (NMC) UNE -The National Market Center (NMC) customer service team is your point of contact for local service requests (LSRs) that have been submitted for UNE, Line Share, Wholesale Advantage, Wholesale Advantage with DSL, Resale and Directory Listing products. NOTE: Please contact the PSCC (877-946-5222) with questions on completing an LSR, system problems, error messages, missing EDI/LSI/WISE notifiers.

National Market Center (NMC) West-North Central (All Products) -North Central States: Arizona, Idaho, Illinois, Indiana, Michigan, Nevada, North Carolina, Ohio, Oregon, South Carolina, Washington, Wisconsin.

The National Market Center (NMC) customer service team is your point of contact for local service requests (LSRs) that have been submitted for UNE Loop, Line Share, Line Split, Wholesale Advantage, Resale (POTs & Complex) and Directory Listing products. NOTE: Please contact the PSCC (877-946-5222) with questions on completing an LSR, system problems, error messages, missing EDI/LSI/WISE notifiers.

National Market Center (NMC) Wholesale Advantage -The National Market Center (NMC) customer service team is your point of contact for local service requests (LSRs) that have been submitted for UNE, Wholesale Advantage (including Wholesale Advantage DSL), Resale and Directory Listing products. NOTE: Please contact the PSCC (877-946-5222) with questions on completing an LSR, system problems, error messages, missing EDI/LSI/WISE notifiers.

National Market Center (NMC) Wholesale Advantage with DSL -The National Market Center (NMC) customer service team is your point of contact for local service requests (LSRs) that have been submitted for UNE, Line Share, Wholesale Advantage, Wholesale Advantage with DSL, Resale and Directory Listing products. NOTE: Please contact the PSCC (877-946-5222) with questions on completing an LSR, system problems, error messages, missing EDI/LSI/WISE notifiers.

National Market Center (NMC) Line Share -The National Market Center (NMC) customer service team is your point of contact for local service requests (LSRs) that have been submitted for UNE, Wholesale Advantage (including Wholesale Advantage DSL), Resale and Directory Listing products. NOTE: Please contact the PSCC (877-946-5222) with questions on completing an LSR, system problems, error messages, missing EDI/LSI/WISE notifiers.

Negotiations Request -The Verizon Interconnection Services group is responsible for the negotiations of agreements for Local Services under the Telecommunications Act of 1996 and accepts requests for the following agreements: Comprehensive (Interconnect, Resale, Unbundling), Resale, Wireless and Paging. Requests can be sent to: Contract.Management@verizon.com 24 hours a day, 7 days a week.

OSS Interface Change Management -The OSS Change Management Team is the single point of contact for the OSS Interface Change Management Process (CMP) by which the OSS Interface Change Management Agreement defines how interfaces will be introduced, retired or enhanced. This agreement contains provisioning for a CLEC Test Environment where advance testing of new releases and new entrant testing may occur, a bulletin process to alert the CLEC community to OSS fixed to production interfaces and monthy scheduled and interim meetings as required. For information on CLEC Test Environment please use the CTE contact list. For all other CMP issues please contact the Change Management Team.

Profile Management Team -The Profile Management Team provides assistance to the CLEC to establish and maintain the business relationship between our two companies for billing and ordering.

Regional CLEC Coordination Center (RCCC) UNE -The Regional CLEC Coordination Center (RCCC) is the coordination center for Hot Cuts, all Coordinated new UNE loop requests and Local Number Portability. The RCCC works with customers to coordinate Unbundled Service Order activity.

Regional CLEC Maintenance Center (RCMC) POTS/DSL/Line Share -The Regional CLEC Maintenance Center (RCMC) is the maintenance single point of contact for trouble reports from CLECs and DLECs on: Unbundled Loops (UNE), ISDN, TYNU, xDSL and Shared Services (Line Sharing and Line Splitting), Resold POTS, Platform (UNE-P) and Analog Loops (RCMC POTS). The RCMC also handles ticket entry and status for Hicap and Special Access services.

Verizon Partner Solutions UNE Maintenance -The Maintenance Control Office (MCO) is responsible for the repair and maintenance of all engineered services. The MCO is available to help customers 24 hours a day, 7 days a week with the following services: Resale Special Service Circuits, Loop service that supports special services. Translation Repair, Interconnection Facilities and Trunks, Dark Fiber, Enhanced Extended Links (EELs), UNE-Platform (designed), Subloops (designed (ISDN, xDSL, etc.)), Unbundled Packet Switching. The MCO is responsible for the Repair and Maintenance for Engineered circuits for CLECs, IXCs, ISPs and Wireless customers (Verizon West)

Regional CLEC Coordination Center (RCCC) Resale POTS UNE P -The Regional CLEC Coordination Center (RCCC) is the coordination center for Hot Cuts, all Coordinated new UNE loop requests and Local Number Portability. The RCCC works with customers to coordinate Unbundled Service Order activity.

TAXI Help Desk -The Trouble Administration XML Interface (TAXI) Help Desk is the point of contact for system trouble tickets for the TAXI system.

UNE Hicap Provisioning -UNE Provisioning is the point of contact for provisioning (Pre and Post RID) of UNE Hicap services.

Unlawful Call Center -The Verizon Unlawful Call Center (UCC) specializes in calls that are unlawful or unwanted. To use the services of the UCC, you must be willing to take legal action against the caller. NOTE: Hours of Operation for the UCC are 8:30 AM to 5:00 PM local time.

Partner Solutions Customer Care Center (PSCC) -The Partner Solutions Customer Care (PSCC) is the point of contact for CLECs concerning: System Availability - problems with online and application-to-application interfaces for local service. These issues include slow reponse times, time outs, loss of access/functionality and inability to download files or reports. System Errors - Returned responses not consistent with the Business Rules. Exceptions - LSI and EDI notifiers, Loop Qualification and Line Loss errors. Billing - Daily Usage Feed (DUF), Bill Data Tape (BDT) and Powerbill technical issues. Regarding Local Service Requests and associated forms. PSCC also assists customers with finding the information they need on the Web site and reading customer service records (CSRs). NOTE: CLEC must first have current copy of CSR avaialble for this assistance.

Wholesale Mobility Services Center -The Mobility Services Center is responsible for order provisioning, maintenance and issue resolution concerning Wholesale Mobility Services. Only Wholesale customers with a Wholesale Mobility Servces contract may submit Mobility Service requests.