The Importance of Customer Experience

While it’s no secret that customer service is important, a growing number of companies are beginning to realize just how essential the customer experience is for organizational success. According to a study by consumer intelligence consulting firm, Walker, customer experience will overtake factors like product and price as the key brand differentiator by 2020. Additionally, American Express found that 7 in 10 people would spend more with companies they believed provided excellent customer service.

Providing world-class customer service is a foundation of Verizon Partner Solutions’ operations. Over time, as our business has expanded, this has become even more of a focus for us, as we work to interact and support our customers in new and innovative ways.

These statistics serve to reinforce our strong commitment to providing an unparalleled customer experience journey – starting from when a potential customer looks into our products and solutions to long after a purchase has been made.

Transforming customer experience

According to Salesforce, 75% of consumers expect a consistent experience wherever they engage with a brand – be it online, face-to-face, in an app or over the phone. And research from Aberdeen Group, suggests that a well-crafted customer service approach can contributes to improved retention – up to 92% retention, in fact.

Verizon Partner Solutions aims to make every interaction with its customers simple, responsive, and consistently high quality. We want to make it easy to do business with us, and build customer relationships that last. Most importantly, we are continuing to prioritize the customer experience journey, and invest in resources that put customers first.

Our customer experience strategy is built around four key tenets:

Partnering for Success

There is one final element that Verizon Partner Solutions believes is critical to the customer experience – a shared sense of purpose. That is why we work to become true partners to our customers, integrating into their business, and working alongside them to help them achieve their goals.

Of course, we will continue to invest in our industry-leading products and services, with the confidence that this will result in strong and lasting connections with our partners. But most importantly, we look forward to engaging and integrating with our customers’ teams, so we can enable their success together. We don’t just want people to do business with us – we want to build relationships with them, so they value our experience and expertise, and come back to work with us time and time again.

Learn how Verizon Partner Solutions can work with your business to build the future.