Customer Service Management (CSM)

Customer Service Management (CSM) is a web-based set of tools designed to enhance Verizon's services. CSM features and functionalities enable our customers to have access to information about the operational status of the services that they purchase from Verizon. The CSM network is fully redundant and meets Verizon's security standards. All data transmitted across the network is encrypted to ensure that the data is secure.

DSR & IOTS - Customer Service Management

Customer Service Management (CSM) is a product that provides Dedicated SONET Ring (DSR) and Intellilight® Optical Transport Service (IOTS) customers with a software tool with features that enhance their networks. The tool provides customers with real time information about the operational status of their DSR or IOTS networks. In addition, CSM gives them increased control over the routing of the capacity they have purchased on the DSR network only. > more

OC 192 Available for Point-to-Point SONET