Overview

A dispatch will be required to complete the installation for the majority of services ordered from Verizon. It is possible that more than one dispatch will be required to complete all the work needed to turn up your service. You will be contacted by a Verizon representative prior to the dispatch to arrange a suitable time to access your location. The on-site contact (LCON/ALCON) must be aware of the service that has been ordered and be available to the technician on the dispatch day to provide access and answer any questions.

Hot Cut/Grooms

Orders are reviewed to determine if a Verizon technician visit to the customer location is required. There are occasions when the work is all system-oriented or the only change required is a physical cross connection on the CFA. Under these circumstances, there is no need to dispatch a technician.

Hot Cut/Groom Orders:

These are customer-initiated change orders and require that Verizon coordinate with you. These change orders may have no physical work required (DACS only changes) and require Central Office work/coordination (changes on the CFA). Hot cut/groom orders are scheduled in Install Scheduler through the Ordering team. The Order Control Office (OCO) is responsible for updating the orders once the orders are input into the Install Scheduler. We will work with you to determine the specific date and time of the "cut". Verizon will not perform work on the circuit without your authorization since the existing circuit is active.

Add over Disconnect Orders :

These are customer-initiated rearrange orders. The Central Office receives the critical work steps from the customer. The Central Office technician will wire the circuit into the rearranged condition and complete any necessary work without taking the customer out of service. Once the Central Office completes these work steps, it notifies the OCO that this rearrange is ready to be worked. These orders will then require customer coordination. Verizon will not do any work without the customer's authorization because the circuit is active. The OCO will send a ticket to the Central Office with the scheduled date and time. On the scheduled date and time, the Central Office will complete the rearrangement of the circuit into the new condition. The disconnect portion of the order is then sent to the Central Office technician to remove the old wiring in the circuit design.