Verizon Partner Solutions Customer Care

Take advantage of this information that we've designed to help you with ordering Local Services. If you are still unable to find an answer, please submit Verizon Partner Solutions Customer Care e-ticket.

Need Help with an Error Code?

Easy descriptions and solutions for all the common LSR Error Codes


Looking for Business Rules?

Source For:

Need Ordering Information?

Overviews of Local Services and helpful ordering information:





Available Training

Try our free training:

Web-Based Training

Events Calendar

Need Help With Pre-Order?

CSR : View screen shots with instructions

Products / Features: Determine product availability

And More...


Not registered?

Submitting a Help Desk e-ticket from this page follows a simple 3 step process. Prior to submitting your e-ticket, you will be prompted to Sign In. To obtain your User ID and password, please register with your Company User Administrator. If you do not know your Company User Administrator, please contact the Support Team on If you have access to the LSI interface, you can submit a ticket using the CLEC Ticket Entry Tool.

Need further help? View RetainCO SSO User Registration Training.

Have A Question?

How do I request a phone book for the end user?

Where do I find a description of an error and how to correct it?

My customer has a non-published listing; however, their telephone number is being given out by directory assistance. How do I get this corrected?

What is the difference between an Error Code and a Jeopardy code?

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Existing e-Tickets

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