A : There are several reasons why a Carrier is unable to pull a CSR:

• When a telephone number belonging to a facilities-based wholesale end user has been entered, a response will be returned indicating that no CSR can be found for the telephone number. The facilities-based CLEC must provide the account information.
• The end user may have switched providers. Check your Line Loss Report for activity on the account.
• If New Service, allow 72 hours after receiving the Billing Completion Notice (BCN)/Completion Notice (CN) for the CSR/CSI information to be loaded into the Verizon database.

For more information, please see our Pre-order Transaction Customer Service Record Information page (East)

A : Verify that the information returned by Verizon on the Billing Completion Notice (BCN)/Local Response (LR) is correct.

Allow 72 hours after receipt of the BCN/LR for the CSR/CSI to be updated.

After that time, if the information on the CSR/CSI is incorrect, contact the WCCC to have the CSR/CSI corrected.

You may submit a Self Service Ticket via the LSI Ticket Entry Tool (East only), or to contact the WCCC, go to Contact Us on the Verizon Wholesale Web site.

A : Order Samples that you may want to use as guidelines when ordering your Centrex/Centrex AD9/Centranet product are:

Please reference the USOC Product Ordering Guides for Centrex/Centrex AD9 USOC information. The USOC In-Scope Tables provide additional Feature Detail ordering examples.

Note: FIDs are used for Resale Services.

Please reference the Verizon Wholesale Web site for the Data Gathering Form (DGF) and instructions required for Digital Centrex UNE Electronic Telephone Station Review.

Reference the Verizon Business Rules to review the Valid Entries for the required fields.

Once at the Business Rules Home Page:

• Choose Verizon East or Verizon West
• Specify the Category of Order and Select the LSOG version of your PON
• Select the radio button for the Current Release
• Under ""Browse by Forms or Fields"", select the Fields radio button
• On the drop down menu, select Business Rules
• Click on the red arrow

On the LSOG Order - All Fields page:

• Click on the first letter of the field you want to review at the top of the page
• Scroll down and click on the desired field name
• Select the desired form
• Review the Valid Entries, Notes, Edits/Usage Rules and Field Notes

A : Order Samples that you may want to use as guidelines when ordering your Centrex/Centrex AD9/Centranet product are:

Verizon West Centranet IOSCs are located in SCORE.

Reference the Verizon Business Rules to review the Valid Entries for the required fields.

Once at the Business Rules Home Page:

• Choose Verizon East or Verizon West
• Specify the Category of Order and Select the LSOG version of your PON
• Select the radio button for the Current Release
• Under "Browse by Forms or Fields", select the Fields radio button
• On the drop down menu, select Business Rules
• Click on the red arrow

On the LSOG Order - All Fields page:

• Click on the first letter of the field you want to review at the top of the page
• Scroll down and click on the desired field name
• Select the desired form
• Review the Valid Entries, Notes, Edits/Usage Rules and Field Notes

A : You may contact Verizon Directory Distribution at 1-800-888-8448.

Additional information may be found at Verizon Directory Distribution, located on the Verizon Wholesale Web site.

A : Before contacting the National Market Center (NMC), please verify that the Customer's Service Record reflects a Non-published status.

Please see our Pre-Order Transaction Customer Service Record Information page (East) and our Pre-Order Transaction Customer Service Inquiry page (West).

If your customer's record does not reflect a Non-published status, you will need to issue a Local Service Request (LSR) and request a listing change.

You may submit a Self Service Ticket via the LSI Ticket Entry Tool (East only), or to contact the WCCC, go to Contact Us on the Verizon Wholesale Web site.

A : You will need to submit a Trouble Ticket with the Wholesale Customer Care Center (WCCC).

You may submit a Self Service Ticket via the LSI Ticket Entry Tool (East only), or to contact the WCCC, go to Contact Us on the Verizon Wholesale Web site.

A : Verizon can verify the appearance of any individual white page caption as it currently exists in the Verizon Information Services database for the customer.

Please visit our White Page Caption Proof web site for information on how to request a form.

A : To list your customer's telephone number in a book, other than their local directory, you will need to issue an order requesting a Foreign Listing.

Foreign Listing Training can be found on the Wholesale Web site.

Additional information may also be found under Ordering Directory Services.

A : You can find the most common Error Codes East with their description and Recommended Solution on the Verizon Wholesale Web site.

A : An Error Code indicates that there is a form or field(s) populated incorrectly, which must be corrected in order for your request to be processed.

A Jeopardy Code indicates risk of missing a confirmed Due Date and/or the need to provide additional information required to process the request.

Note: For more information see:
Order Responses for East │ West
Error Codes for East │ West

A : In the Verizon East area, a manual query begins with the letter 'Q', which indicates that an associate in the National Market Center (NMC) has manually queried the order.

For further clarification of a manual query contact the NMC. To contact the NMC, go to Contact Us and select the State that the customer is in, and the appropriate NMC office in the Service Center drop down box.

An Error Code will begin with:

A number, or

Alpha characters, such as 'RS' or 'PS'. This will indicate what form the error is on, i.e. Resale Service form or Port Service form.

Note: You can find Error Code Descriptions and Recommended Solutions on the Verizon Wholesale Web site. East │ West

A : The Verizon Wholesale Web site has an overview of ISDN-BRI in the Web Based Training for Resale and UNE.

Also, use the Order Samples available for both Platform and Resale as a guideline to order your ISDN-BRI service.

Another avenue to obtain ISDN-BRI information is to enter 'ISDN-BRI' in the Search Wholesale Box on any of the Wholesale web pages.

A : Please reference the USOC Product Ordering Guides for Centrex/Centrex AD9 USOC information. The USOC In-Scope Tables provide additional Feature Detail ordering examples.

Additional West IOSC information is also available in SCORE.

A : Reference the Service Offering, ISDN Ordering Codes (IOC), for information regarding Capability Packages

A : Populate the IOC Codes in the Service and Product Enhancement Code (SPEC) field on the LSR form. Review the Valid Entries for the SPEC field in the Verizon Business Rules.

Once at the Business Rules Home Page:

• Choose Verizon East or Verizon West
• Specify the Category of Order and Select the LSOG version of your PON
• Select the radio button for the Current Release
• Under ""Browse by Forms or Fields"", select the Fields radio button
• On the drop down menu, select Business Rules
• Click on the red arrow

On the LSOG Order - All Fields page:

• Click on the 'S' at the top of the page
• Scroll down and click on SPEC
• Select the desired form
• Review the Valid Entries, Notes, Edits/Usage Rules and Field Notes

A : An example of ordering a new ISDN-PRI service may be found on Resale Order Sample R1: East

Please reference the USOCProduct Ordering Guides for Centrex/Centrex AD9 USOC information. The USOC In-Scope Tables provide additional Feature Detail ordering examples.

The ISDN-PRI Data Gathering Form and Instructions East are located on the Verizon Wholesale Web site under Ordering Local Services, Local Ordering Guides and Samples.

Note: Reference the Verizon Business Rules to review the Valid Entries for the required fields.

Once at the Business Rules Home Page:

• Choose Verizon East or Verizon West
• Specify the Category of Order and Select the LSOG version of your PON
• Select the radio button for the Current Release
• Under ""Browse by Forms or Fields"", select the Fields radio button
• On the drop down menu, select Business Rules
• Click on the red arrow

On the LSOG Order All Fields page:

• Click on the first letter of the field you want to review at the top of the page
• Scroll down and click on the desired field name
• Select the desired form
• Review the Valid Entries, Notes, Edits/Usage Rules and Field Notes

A : No, RPON information cannot be added on a SUP.

This would require a cancellation of the original LSR and a submission of a new LSR, with the RPON information added to all PONs in the batch.

Please review the Verizon Business Rules for the Valid Entries for the RPON and SUP fields:

Once at the Business Rules Home Page:

• Choose Verizon East or Verizon West
• Specify the Category of Order and Select the LSOG version of your PON
• Select the radio button for the Current Release
• Under ""Browse by Forms or Fields"", select the Fields radio button
• On the drop down menu, select Business Rules
• Click on the red arrow

On the LSOG Order - All Fields page:

• Click on the first letter of the field you want to review at the top of the page
• Scroll down and click on the desired field name
• Select the desired form
• Review the Valid Entries, Notes, Edits/Usage Rules and Field Notes

A : Verify that the value in your Related Purchase Order Number (RPON) fields is the same for all PONs within the batch.

Please review the Verizon Business Rules for the Valid Entries for the RPON field:

Once at the Business Rules Home Page:

• Choose Verizon East or Verizon West
• Specify the Category of Order and Select the LSOG version of your PON
• Select the radio button for the Current Release
• Under ""Browse by Forms or Fields"", select the Fields radio button
• On the drop down menu, select Business Rules
• Click on the red arrow

On the LSOG Order - All Fields page:

• Click on the 'R' at the top of the page
• Scroll down and click on RPON
• Select the desired form
• Review the Valid Entries, Notes, Edits/Usage Rules and Field Notes

A : "You would change your RPVER when you are submitting a supplement (SUP) to the entire RPON batch and you are also changing the Due Date.

See Recommended Solution of Error Code SR257 for Verizon East.

Please review the Verizon Business Rules for the Valid Entries for the RPVER, SUP and Due Date fields:

Once at the Business Rules Home Page:

• Choose Verizon East or Verizon West
• Specify the Category of Order and Select the LSOG version of your PON
• Select the radio button for the Current Release
• Under ""Browse by Forms or Fields"", select the Fields radio button
• On the drop down menu, select Business Rules
• Click on the red arrow

On the LSOG Order - All Fields page:

• Click on the first letter of the field you want to review at the top of the page
• Scroll down and click on the desired field name
• Select the desired form
• Review the Valid Entries, Notes, Edits/Usage Rules and Field Notes

A : This request would require Related Purchase Orders (RPONs). Three fields are required when submitting a RPON: RPON, RPON Version (RPVER) and Number of Requests (NOR) fields.

If the POTS line, that you are converting to RCF, is the Main Billing Telephone Number (BTN) of an account, or if you are converting one Telephone Number on the account and disconnecting the remaining TNs:

• The Activity (ACT) on the first RPON will be 'D'.
• The 2nd RPON to establish the RCF will be an ACT of 'N'.

If you are taking one TN on an account, leaving remaining TNs:

• The ACT on the first RPON will be 'C'.
• The 2nd RPON to establish the RCF will be an ACT of 'N'.

Note: Reference the Verizon Business Rules to review the Valid Entries for the Required fields.

Once at the Business Rules Home Page:

• Choose Verizon East or Verizon West
• Specify the Category of Order and Select the LSOG version of your PON
• Select the radio button for the Current Release
• Under ""Browse by Forms or Fields"", select the Fields radio button
• On the drop down menu, select Business Rules
• Click on the red arrow

On the LSOG Order - All Fields page:

• Click on the first letter of the field you want to review at the top of the page
• Scroll down and click on the desired field name
• Select the desired form
• Review the Valid Entries, Notes, Edits/Usage Rules and Field Notes

A : Please reference the USOC Product Ordering Guides for Centrex/Centrex AD9 USOC information. The USOC In-Scope Tables provide additional Feature Detail ordering examples.

A : To order additional call paths, populate the following fields on the Resale Service or Port Service form:

Feature Activity: Add/Install (in new) or Change (if existing)
Feature Code: Appropriate Call Path USOC
Feature Detail: Quantity of Call Paths required

Please reference the USOC Product Ordering Guides for Centrex/Centrex AD9 USOC information. The USOC In-Scope Tables provide additional Feature Detail ordering examples.

A : "There are 2 possible scenarios in this situation:

If your request is changing the CFN from a Local TN to a Local TN (no need to change PIC or LPIC).
OR
If your request is changing the CFN from a Long Distance TN to a Long Distance TN (no need to change PIC or LPIC).

Populate the following fields on the Resale Service or Port Service form:

Feature Activity: Change
Feature Code: RCF USOC
Feature Detail: FID formatted as:
/CFN NPA NXX-XXXX for Local TNs
OR
/CFN 1 NPA NXX-XXXX for Long Distance TNs

Note:

• When the Call Forwarding Number is a Local TN please make sure you have selected a Local Primary IntraLATA Carrier (LPIC) and that your PIC = NONE.
• When the Call Forwarding Number is a Long Distance TN please make sure you have selected a Primary InterLATA Carrier (PIC) and that your LPIC = NONE.

Please reference the USOC Product Ordering Guides for Centrex/Centrex AD9 USOC information. The USOC In-Scope Tables provide additional Feature Detail ordering examples.

A : No, the National Market Center will not accept a SUP1 on the day of the Due Date.

If an emergency exists, please contact the National Market Center (NMC) immediately.

To contact the NMC, go to Contact Us, and select the State that the customer is in, and the appropriate NMC office in the Service Center drop down box.

Tip: If you want to cancel an order prior to the Due Date:

• First, check the status of the PON.
• If you have received a BCN on the PON, and after the CSR has been updated; submit a New order.
• If the Due Date on your PON is more than 24 hours, you can send a Supplement (SUP) 1 to cancel the PON.

Please reference the Order Responses Eastfor definitions of your PON Status.

Reference the Verizon Business Rules for the Valid Entries for the SUP field.

Once at the Business Rules Home Page:

• Choose Verizon East or Verizon West
• Specify the Category of Order and Select the LSOG version of your PON
• Select the radio button for the Current Release
• Under "Browse by Forms or Fields", select the Fields radio button
• On the drop down menu, select Business Rules
• Click on the red arrow

On the LSOG Order - All Fields page:

• Click on the 'S' at the top of the page
• Scroll down and click on SUP
• Select the desired form
• Review the Valid Entries, Notes, Edits/Usage Rules and Field Notes

A : A Supplement (SUP) will need to be issued against the Purchase Order Number (PON) to request revisions to the order. Refer to the Business Rules for the valid entries of the SUP field.

Once at the Business Rules Home Page:

• Choose Verizon East or Verizon West
• Specify the Category of Order and Select the LSOG version of your PON
• Select the radio button for the Current Release
• Under "Browse by Forms or Fields", select the Fields radio button
• On the drop down menu, select Business Rules
• Click on the red arrow

On the LSOG Order - All Fields page:

• Click on the 'S' at the top of the page
• Scroll down and click on SUP
• Select the desired form
• Review the Valid Entries, Notes, Edits/Usage Rules and Field Notes

Tip: It is recommended that a remark be included in the Remarks section of the LSR.

A : For Verizon East, the Product & Service Availability inquiry provides information about the availability of Verizon's products and services in a particular serving central office.

A : After you have validated that the product you are ordering is available for the State, by checking the State Tariff, you would submit a Trouble Ticket to the WCCC.

You may submit a Self Service Ticket via the LSI Ticket Entry Tool (East only), or to contact the WCCC, go to Contact Us on the Verizon Wholesale Web site.

A : You may reference the Verizon Order Samples for both Resale and Platform.

Please reference the USOC Product Ordering Guides for Centrex/Centrex AD9 USOC information. The USOC In-Scope Tables provide additional Feature Detail ordering examples.