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Verizon Partner Solutions \
Doing Business \
Ordering Local Services
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Pre-Order Transactions: Service Order from SOP
Verizon East
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Overview
Service Order Inquiry Request allows the CLEC to retrieve a pending service order from the service order processor.
When to Use
The Service Order Inquiry Request transactions (SOR) is used by the CLEC to query Verizon pending service orders.
How to Complete
The required fields for submission of the Service Order Inquiry Request are "State/Province", "Inquiry Criteria", and "Inquiry Value".
Responses from Verizon
If there is a single match on the criteria provided, a service order image is returned in the Multi-Line Text (MLT) field of the response.
If there are multiple matches for the search criteria provided, a list is generated which, provides the Service Order Identification Number, Segment Number (if applicable), Order Status, Status Date and Due Date will be displayed. If the CLEC would like to request one of the service orders returned , a new Service Order Inquiry transaction must be submitted.
The service order image and the data returned on the service order list will be available from the time the Firm Order Confirmation (FOC) is sent until the Billing Completion Notification is received.Following receipt of the Billing Completion Notification the Customer Service Record (CSR) will have the updated service order information.
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