Ordering Local Services
Product Interval Guides
Request/Service Types
Transactions & Forms
Responses
(East) | (West)
Order Samples
Pre-Order Samples
(East) | (West)
Business Rules
Training
Pre-Order Process Overview
The Pre-Order process involves:

  • Obtaining a Letter of Authorization (LOA)— The LOA is a document signed and dated by Verizon's End User authorizing the CLEC to request the End User's account information from Verizon. By accessing, using or disclosing customer information, the CLEC warrants that such authorization has been obtained from the End User.


  • Accessing End User information— This information is obtained by using the applicable Pre-Order transactions. A list of Pre-Order transactions can be found by region under Transactions, Forms & Responses. Verizon also offers a library of Pre-Order Samples that illustrate the proper fields to complete.

    When the Pre-Order Transaction is selected, submit the Pre-Order inquiry via Electronic Data Interchange (EDI), Common Object Request Broker Architecture (CORBA), and Local Service Interface (LSI) for Verizon East or Wholesale Internet Service Engine (WISE) for Verizon West.


  • Determine Due Dates— It is critical to select the correct due date to ensure completion of service orders. In order to determine correct due dates in Verizon East, use the Appointment Scheduling Inquiry (Verizon East) transaction for Resale and Platform "plain old telephone service" (POTS) and for all other services use the appropriate Interval Guide. For Verizon West, use the Appointment Scheduling Inquiry (Verizon West) transaction.

Once the Pre-Order process is complete, submit a Local Service Request (LSR) via the Local Service Interface (LSI) for Verizon East, Wholesale Internet Service Engine (WISE) for Verizon West or Electronic Data Interchange (EDI).