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Verizon Partner Solutions \ Doing Business \ Ordering Local Services
Ordering Resale Services: Basic Resale
Service Types | Before Completing Your Order | Completing Your Order
Product Overview

Basic Resale service allows the CLEC to offer business and residential customers a complete communications package. This includes single line service for residence customers, known as plain old telephone service (POTS), toll-free numbers, and more complex services for business customers.

Service Types

The following service type(s) of Basic Resale are available:
  • Automated Call Distribution Manager
  • Coin
  • Custom Routing Service
  • DID/DOD/DIOD/PBX Services (DDPS)
  • Digital Channel Service
  • ISDN BRI (Integrated Services Digital Network—Basic Rate Interface)
  • ISDN PRI (Integrated Services Digital Network—Primary Rate Interface)
  • Multi-line
  • PBX Trunks (Private Branch Exchange)
  • Single Line
Before Completing Your Order

Please gather and validate the following information prior to submission of your Basic Resale order.

Order Information for Basic Resale:
Action Reference
You will need to determine if the area where you are provisioning service is served by FTTP (Fiber to the Premises). Fiber Availability (East)
If you are provisioning new or change service determine a valid due date for your order. Resale Intervals (East)pdf file
Identify the appropriate blocking to be applied to the account if you are ordering a block on an end user account. See Appendix in Verizon's Business Rules (East)
To ensure accurate order submission and E911 database updates determine valid service address for the end user. Obtain accurate information from the end user and validate by using the appropriate Pre-Order transaction. Address Validation/TN Reservation Pre-Order Sample (East)
Determine other order information by completing the appropriate Pre-Order transaction for your order activity type. Order Activities and Pre-Order Transactions
Gather accurate service ordering codes. Universal Service Offering Codes (USOCs) (East)
Provide the correct TOS (type of service) for the specific service being requested. Verizon's Business Rules
CLEC to CLEC Migration -
In the Pre-Order process:
  • Contact the "Donor" CLEC and request service configuration.
  • Determine a valid due date.
  • Coordinate due dates with the "Donor" CLEC (1 LSR is sent to Verizon and 1 Service Request is sent to the "Donor" CLEC).
  • NOTE: "Donor" CLEC is responsible for sending notification via PS/ALI (Alpha/Numeric Listing Identifier) connection to "Unlock" E911 Database. The request is dated to correspond with the service order due dates.
  • Reserve any additional telephone numbers by using the appropriate Pre-Order transaction.
  • The "Donor" company issues an "UNLOCK" function transaction record via the appropriate Verizon electronic interface system. This transaction unlocks the customer's E 9-1-1 record. At this point, AND NOT BEFORE, the Recipient Company must issue a 'Migrate' function transaction record via the appropriate Verizon electronic interface system. This migrate function transaction record will change the ownership of the TN record from the "Donor" Company to the Recipient Company, create a new ALI record, and lock the record to the Recipient Company.
 Resale Product Interval Guide (East)


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Completing Your Order

Basic Resale "REQTYP" (requisition type) provided on the LSR is "EB".

If you are providing service in an area that is served on FTTP (Fiber to the Premises), the end user will be responsible for providing the electrical power at their premises including battery power.

When requesting a new or move of a network interface device (NID), review Verizon's Business Rules for appropriate usage and values of the NIDR field.

Verizon's Business Rules provide complete explanations of how to populate order forms with valid entries.

Voice Mail, check with Verizon for availability, contracts may need to be negotiated with Verizon.

Re-Instate Telephone Number, Verizon East - If a customer desires to re-install their telephone number (TN) that has been disconnected for less than 30 days the CLEC must:
  • Populate the "AAI" Field with "RE-INSTATE TN" and do not populate "RPON" Field.
If a customer desires to re-install their telephone number (TN) and it has been over 30 days the CLEC must issue an LSR for a new connect.

Operator Services and Directory Assistance Services (OS/DA) contracts may need to be negotiated contact Verizon for specific details.

CLEC to CLEC Migration -
In the Order process:
  • Submit an LSR using the "ACT" of "N" and the "LNA" of "N".
  • When porting in a Verizon NXX, the same telephone number (TN) can be ported back provided the end user has not moved out of the rate center. Rate Centers can have multiple switches (wire centers). In Verizon West, contact your NMC Specialist.
  • When porting in a CLEC NXX, the TN can only be provisioned in the wire center associated with the end user's address. Wire Centers are exchange areas within a central office.
  • Reserved telephone numbers can be ported when the end user is also porting an active number. The LSR must list all TNs porting, including the reserved TNs. The "Remarks" field is noted with the reserved TN(s).
Telecommunications Service Priority (TSP) is available to Business and Government end users. It is not valid on Residential Accounts. It is ordered by populating the "TSP" field with an authorization code. A TSP Authorization Code is assigned to the end user by the Office of Priority Telecommunications. A separate unique TSP Authorization Code is required for each service or circuit ID. Separate codes are required for each segment or location of a multi-point circuit. It is the responsibility of the end user to obtain the code and provide to their local service provider.

Revalidation of the PIC and LPIC values should be processed before issuing an order for Res to Bus/Bus to Res changes.

Changes to Hunting for the following should be done via the Hunt Group Information (HGI) Form:
  • Rearranging an existing Hunt Group
  • Adding an existing line or lines on the account to an existing Hunt Group
  • Creating a new Hunt Group for existing lines on the account
  • Deleting an entire Hunt Group (no disconnect of any lines)
  • Deleting a line or lines from an existing Hunt Group (no disconnection of any lines)
A Resale Service (RS) Form is not required for these changes. If changes in addition to Hunting are required use the appropriate LNA values on the RS Form.

Network Call Diversion (NCD) is a block for Pre-paid Resellers only. NCD diverts prepaid Reseller's End Users calls to vacant code announcements indicating that their calls cannot be completed as dialed. Prepaid Resellers must be a member of the National Association of Alternative Local exchange carriers (NALA). It is available for Residential Resale POTS in DC, DE, MD, NJ, PA, VA and WV. It is not available in fGTE VA or PA. It is not available with the features Distinctive Ring (DRS1X, DRS2X) or Easy Voice (VWSXX). For more information see the Blocking Matrix located in the Business Rules.

Network Call Diversion 1 (NCD1) is a block for Pre-paid Resellers only. NCD1 restricts Operator Services and Directory Assistance (OS/DA) and is Blocking Option 7 on the LSR. It is not available in fGTE VA or PA. It is available for Residential Resale POTS in DC, DE, MD, NJ, PA, VA and WV. It is not available in fGTE VA or PA. It is not available with the features Distinctive Ring (DRS1X, DRS2X) or Easy Voice (VWSXX). For more information see the Blocking Matrix located in the Business Rules.


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